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27 Reviews of Brandfon Hyundai - Service Center
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April 24, 2025
Excellent service. Super clean. Team dynamics are healthy and fun. They were on time and the waiting area clean/comfortable. Eric S. was my service advisor and did a Super clean. Team dynamics are healthy and fun. They were on time and the waiting area clean/comfortable. Eric S. was my service advisor and did a great job explaining everything as well as checked for any recalls. Very pleased and grateful! We have had nothing but great experiences with both our sales representative, Mike Brown, and the staff. Highly recommend! More
by iloveeyore78
Employees Worked With
Michael Brown and Eric Shetler
December 24, 2024
I got my 2021 palisade from here, ive drivin it mabey 20 times since i got it in February 2024,certified pre owned, and yet i needed an oil change 2 months after i got it , now December 2024 in the same yea times since i got it in February 2024,certified pre owned, and yet i needed an oil change 2 months after i got it , now December 2024 in the same year ive owned it for 10 months, less then a year and the check engine light came on, i took it in and they told me spark plugs are bad. I spoke to the sales mgr,who then spoke to the service mgr, and worked it all out.the sales mgr took on the expense of the spark plugs, im so pleased with how the sales and service department worked together and helped me. More
by Amanda.lepley.al
Employees Worked With
August 27, 2024
Took my car to be serviced in the morning I dropped it off and they said it’d be a little while since they had to look at it, so I asked if it would be today and she said yes definitely by 3/3:30 she woul off and they said it’d be a little while since they had to look at it, so I asked if it would be today and she said yes definitely by 3/3:30 she would personally call me. So I waited patiently so I wouldn’t nag and just let them do the work if any had needed to be done. by 6 I called since it showed online they close at 8pm and a sales receptionist informed me that the service department closed at 4… I had asked if it would be today for pick up because I have work at 5am and now am without a vehicle since they never gave me a phone call and I waited by my phone for hours since I dropped it off. More
by A/n
Employees Worked With
Service
July 26, 2024
After my Hyundai Sonata was stolen by the 'Kia Boys' and later recovered by the police, I had my car towed here to be repaired. I picked this dealer because I knew the work would be done correct. Unfortunat later recovered by the police, I had my car towed here to be repaired. I picked this dealer because I knew the work would be done correct. Unfortunately, 2 months later and they have not fixed the car and always fail to call me back when I call. Even my insurance company is fed up with them as well. Nicole always says she'll call back but hardly ever does. She blames the insurance company for how long it's taking but they have receipts that shows me she's lying. More
by shannamayberry84
Employees Worked With
Nicole
January 18, 2024
Avoid Brandfon Hyundai like the plague and FILE FORMAL COMPLAINTS AGAINST THEM TO THEM BBB! I have bought 2 brand new cars (worth more than $60k in purchase price) and spent thousands of dollars to get m COMPLAINTS AGAINST THEM TO THEM BBB! I have bought 2 brand new cars (worth more than $60k in purchase price) and spent thousands of dollars to get my car serviced at a premium almost exclusively at Brandfon Hyundai in New Haven since 2012. when i bought my 2019 ioniq PHEV they lied to me and told me that i needed to file the paperwork with the state for the EV rebate. As a result of this lie, i was unable to get the state rebate for my car. when i brought this to them to ask them to make it up, they told me NO. Against my better judgement, i continued to service my car with them out of sheer convenience but vowed to never buy a car from them again. I had my most recent car (2019 Ioniq PHEV) serviced on 9/22/23, and paid ~$250 to have the tires balanced & rotated, oil & filter changed, fluids checked, multipoint inspection completed. I work from home, so do not drive a lot, and this car being a PHEV allows me to get around town and do 80% of my travel on the all electric motor but i have been noticing a growing oil spot in my driveway and had been noticing burning gas smell since the fall. I checked under my hood today (1/17/27) and was astonished to see that my oil cap was not put back onto my engine and oil was everywhere inside the engine compartment. I called the service department and spoke to a rep, who was told by the master tech that it's not their fault, and "the timeline doesn't add up". I asked to speak with a manager, who told me that too much time had elapsed since my last oil change so it was not their fault and they didn't believe me that they were the last to service the car. Since this is an advanced type of car, being a PHEV, i have serviced it almost exclusively (except for a recent brake job) with them. I don't let anyone else touch the car. They have nearly destroyed my $35k car that i bought and serviced from them and told me they were not going to take any responsibility for this. Also anyone reading this who is disgruntled and been wronged by these crooks, File a formal complaint with the BBB and to Hyundai Corporate. More
by screw brandfon hyundai in new haven
Employees Worked With
Service Rep, Service Manager, General Manager
November 03, 2023
I started an oil consumption test for my SUV in September 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October so I would need to start the test again and pay for oil when I already paid to start the test and I was told that the oil would be covered from what I paid from here on out. My car is burning oil at a rate and there seems to be no structure and no one knows what they are doing. Everyone says something different and nothing was submitted to Hyundai to see if it will be covered under warranty. The customer service was absolutely TERRIBLE. The advisor just gave the excuse of “well we didn’t break your car” like if that’s the reason why I was there. No professionalism and completely disappointing to say the least. They ended up putting oil in the car but left my car in the driveway, oil spilled all over my motor and the hood was left completely open. More
by Francesca.
Employees Worked With
Liberty
August 01, 2023
My car was towed to Brandfon on Sunday after we lost all power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have h power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have had no contact from Brandfon. This is our only car. I can't get a person on the phone, and I have left voicemails. Not a good way to run a service dept. More
by Wayne2001
Employees Worked With
Service dept
March 22, 2019
Pleasant My experience was most pleasant. I am a senior citizen and the entire staff made it very easy for me in every way, Johnnie in the Service Dept. was My experience was most pleasant. I am a senior citizen and the entire staff made it very easy for me in every way, Johnnie in the Service Dept. was very understanding and efficient. I felt very comfortable there. More
by flower
Employees Worked With
The young man who drove me to my office while my car was being serviced was the most pleasant and personable individual I have met in a long time. Gave me the royal treatment., Jon Wozniak
