Braman Honda of Palm Beach - Service Center

Rude and condescending salesman and manager I purchased a used car from Braman Honda several weeks ago. A week later it wouldn't start and I had to bring it back to them to have the battery repl I purchased a used car from Braman Honda several weeks ago. A week later it wouldn't start and I had to bring it back to them to have the battery replaced. When I got the car it was infested with ants. Fine, things happen, they said they would take care of it and give me a loaner if I brought the car in on Thursday. I arrived Thursday morning and was told Michael wasn't in so I couldn't get a loaner. The manager, Julio, was extremely rude. I told him I was frustrated that I got the car 3 weeks ago and already had to bring it back twice. His response was "sorry you feel that way". He told me I had to either sit and wait for Michael to eventually show up or let Michael bring me a car wherever I was. He said "is that ok or not!?!?" I left to go to work and waited for Michael to call me to tell me he was coming. 3 and a half hours later Michael called to say he was on his way. An hour and a half later he still hadn't gotten there so I called him and he very nastily said "I have a customer, I will come when I'm done!" Half an hour later he showed up and began to berate me at my workplace for being upset. He told me he was doing me a favor by fixing my car, I needed to not be so upset and get over it, and it was my fault that I showed up and he wasn't there because he can't sit around waiting for me to come. Every time I tried to say something he cut me off and was extremely condescending. When I asked when my car will be done he said "sometime tomorrow", he doesn't know and he would call me. I finally disengaged and walked away, all while he was still berating me. The next day at 4:30 I still hadn't heard from him so I called to check on it. When I got there he wordlessly got my car for me and walked away. Extremely unhappy with how I have been treated and will NEVER recommend this dealership to anyone. More

Braman Honda Quick oil change and comfortable waiting room. My appointment was made for 8am and I was out by 8:45. Overall I had a pleasant experience. Quick oil change and comfortable waiting room. My appointment was made for 8am and I was out by 8:45. Overall I had a pleasant experience. More

Excellence at its best! Service advisor was extremely knowledgable about my vehicle. He was also very polite. He was on point with everything my vehicle needed and addressed Service advisor was extremely knowledgable about my vehicle. He was also very polite. He was on point with everything my vehicle needed and addressed me the issues properly. More

I made an appointment for $39.99 OIL CHANGE. He told me that I need the tire rotation and would be around $70.00 so I agreed Simple oil change cost me $171.00. I don't know anything about cars. After 1.5 that I need the tire rotation and would be around $70.00 so I agreed Simple oil change cost me $171.00. I don't know anything about cars. After 1.5 hours my car was in shop he come out and told me that my car needs an air filter. I don't know anything about any filters so I thought it was included in my oil change. I thought another $20.00 maybe. My mistake was I didn't ask any detail about the filter or price. Being professional HE SHOULD OF EXPLAINED ME HOW MUCH IT WOULD COST ME.So after sitting there for 2.5 hours he come and gave me the bill for $171.00. Am not really happy about this. Very unsatisfied. What would of happened if I didn't t had the money, or credit card??? More

If you would like to be ignored, ripped off, and treated like garbage.... Don't walk, RUN to this place! I was there for a total of 4 hours so that the mechanic could do a diognasis that took him 15 minute like garbage.... Don't walk, RUN to this place! I was there for a total of 4 hours so that the mechanic could do a diognasis that took him 15 minutes. I had to make an appointment in advance to get this privilege. Miguel, the service advisor, spent his entire morning ignoring me and giving me the run around. After waiting 45 minutes after my appointment to finally speak to my 'advisor' I waited another hour for them to take my car into the shop. After just 15 minutes, I watch the mechanic walk away from it. Then it takes 30 minutes for Miguel to come and give me a rediculius price for the repair. The most fusterating part was that it took 2 hours until I would get my car back!! I was so mad I asked the guy several times and he just said 'give me a minute'. Oh yea, they charged $100 for this waste of my day. I later got the repair done for about half the price at another dealer. Yea, another Honda dealer actually had it priced at half of what this crook tried to charge me. More

Within a week of purchasing a 2008 Honda Accord certified car from the used inventory, I realized that there was something mechanically wrong with the vehicle. Mr. Ed in the service department was pleasant, car from the used inventory, I realized that there was something mechanically wrong with the vehicle. Mr. Ed in the service department was pleasant, efficient, and professional in handling my concerns and problems with the vehicle. His customer service was excellent and my car is now properly fuctioning. Thank you. More

I had repair done for the timing belt and other stuff from the above shop. Your technician, Max Rubiano, performed the work. When I was driving my car next day it was making noises. Found out that he did from the above shop. Your technician, Max Rubiano, performed the work. When I was driving my car next day it was making noises. Found out that he did not mount the screw in the engine mount. I took my car to your shop on the same day and business manager, Sean McCarthy, told me that as to make me calm that “things happen”. He was not a professional at all in this customer service. You do crappy work and telling me things happen. They both concurred that it was a bad installment when they replace the timing belt. I took it to Honda because of your reputation. They solved the issue, but still sound coming intermittently. I made stop payment temporary my credit card. I will not do any more repair from your shop nor my family. More

My experience with Brahman Honda once again was a pleasure. Paolo Rossi was very helpful, mannerly and informative. I am very happy with my new Insight and hope to get good mileage. I will recomm pleasure. Paolo Rossi was very helpful, mannerly and informative. I am very happy with my new Insight and hope to get good mileage. I will recommend Mr. Rossi to my friends and family. Thank you, Concetta More