Braman Honda of Palm Beach - Service Center

Braman Honda Service Department has a clear policy of dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making good on my promise to post this to every review site I can find, and I've contacted Honda corporate about the dealership undermining of the Honda brand. Here is the message: I do not want a technician getting back to me. Anyone less than the head of your service department is unacceptable. I cannot begin to describe how disappointed I am with my experience at Braman this morning. I showed up with my 2025 Hybrid CRV for a schedule appointment for two recalls. After waiting 45 minutes to check in I was told that you "ran out of parts" for one of the recalls. I left. This reflect VERY poorly on you, and shoots your reputation in the foot pretty seriously. This is the second time this has happened. My problem is NOT that you don't have the part. My problem is the blatant lies and dishonesty. I was told exactly the same thing in December. Here's my problem. Honda has very publicly admitted there was a shortage of these parts in December, but would be fixed in January. I specifically asked whether the part would be available when I rescheduled for January, and was told YES by the scheduler. Lie #1. This morning I was told you ran out of the parts. Lie #2. This is 2025. I know darned well that you have an inventory management system that assigns parts to appointments. You knew ahead of time that parts didn't align with appointments, and you should have taken action to inform customers and give the option to reschedule rather than wasting my time this morning. So from my perspective, this is terrible customer service and a policy of lying to customers. If it had been once, you could blame the service manager. Since it was twice with the identical lie from two different service managers, it is clear that it is your policy to lie to customers. How can you possibly be trusted to care for my vehicle when you've been caught in egregious dishonesty. Given the auto service industry is already suspect, I'm shocked that your policies would perpetuate that. Here's what I expect. I expect a call from the head of your service department for resolution prior to the end of the day. If I don't get that, I will be posting these facts on every review site I can find, and will be contacting Honda corporate about how Honda's reputation is at risk due to a proven policy of lying to customers. Just to be clear, I'm not faulting you about not having the part. I'm faulting you for lack of proactive opportunity to reschedule and your blatant dishonesty about it. More

The process of moving from a service call to changing vehicles was handled well by everyone who helped me. vehicles was handled well by everyone who helped me. More

Went in for a service call and came out with a brand new HRV. Everyone was very helpful. HRV. Everyone was very helpful. More

The technician said I needed a new battery and positive cable. Battery was only 4mo old and after corrosion cleaned the system tested good and has worked flawlessly. Additionally told needed new wipers an cable. Battery was only 4mo old and after corrosion cleaned the system tested good and has worked flawlessly. Additionally told needed new wipers and wipers were only about 1 month old and worked just fine. Also told needed over $1000 dollars to repair oil leak. Technician took a video of underside of car recommending multiple things, but video was mostly useless given he didn’t really show and touch or explain why other things were needed. Oil leak was obvious on underside. Given I was waiting in person would have been nice for tech to show me and explain directly when recommending $4000+ in services. After losing trust in recommendations on things I knew to be relatively new and working fine, I opted to seek an outside inspection. A highly respected business and mechanic diagnosed the cause of oil leak, which did not include replacing all the parts your tech said were needed. They performed the work and no more oil leak, as well as at least $500 less. Myself and my family have been loyal Braman customers for years for service and purchase. Now I no longer feel trusting or confident in service recommendations from your service dept. and am unsure going forward whether I will return. More

Walter always and will always take care of my vehicle , he makes sure things are done right the first time he makes sure things are done right the first time More

Victor is reliable, friendly, professional and always works with me! Highly recommend this place for taking care of your Honda:) works with me! Highly recommend this place for taking care of your Honda:) More

As usual, Vada + team provided excellent customer service and I’m always pleased with the repairs completed on my Honda. and I’m always pleased with the repairs completed on my Honda. More

The sale of the vehicle went well, delivery of the vehicle was none existent. No intro to features or operation. Couldn't even understand instrument settings as it was set to a language I didn't under vehicle was none existent. No intro to features or operation. Couldn't even understand instrument settings as it was set to a language I didn't understand. Just felt abandoned. Handed keys at the door,by by. Service department on the other hand was excellent. More

Vada is the absolute best. Such an asset to the service department. She always gets it done and always fits me in. Such an asset to the service department. She always gets it done and always fits me in. More

MY EXPERIENCE SO FAR WITH SUSAN RUTHLEDGE HAS BEEN AWESOME. SHE IS VERY FRIENDLY AND IS ABLE TO PINPOINT THE ISSUE WITH MY CAR, WITHOUT HAVING TO GO THROUGH A DIAGNOSTIC TEST. I ALWAYS HAD GREAT SER AWESOME. SHE IS VERY FRIENDLY AND IS ABLE TO PINPOINT THE ISSUE WITH MY CAR, WITHOUT HAVING TO GO THROUGH A DIAGNOSTIC TEST. I ALWAYS HAD GREAT SERVICE ADVISORS AT BRAMAN HONDA FROM MY VERY FIRST ADVISOR DON KLINGENSMITH BACK IN 2002 TO NICK SALABARRIA AND NOW I'M VERY HAPPY HAVING SUSAN AS MY SERVICE ADVISOR. More