Braman BMW Miami - Service Center

Terrible service department My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and I've left multiple voicemails for Service Advisor Chris Pagan, but have yet to receive a call back. I asked to speak with a Manager, and guess what? I had to leave him a voicemail...and he never called back! Not impressed... More

WARRANTY IS A LIE I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AN I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AND EVERYTHING. I PURCHASED THE BMW 328I AND NOTICED THE BRAKE PADS WERE SKIPPING SO I TOOK IT FOR SERVICE. FROM THE BEGINING IT WAS THE BIG SONG AND DANCE THAT I MADE THE BEST PURCHASE EVER WITH A BMW WHEN I TOLD THEM I PURCHASED IT FROM OFFLEASEONLY THERE ATTITUDE CHANGED (I GUESS THERE SALES DROPPED WITH SUCH GREAT COMPETITION) i LEFT VEHICLE AND RECEIVED A CALL IN 3 HOURS THAT THE BRAKE PADS HAD RUSTED TO THE ROTER AND THEY WOULD NOT COVER IT BECAUSE THE COMPUTER SHOWS THAT VEHICLE WAS NOT DRIVEN FOR MORE THAN 2 MILES IN FOUR MONTHES. ARE YOU KIDDING ME? WHAT IF I WAS ON MILITARYT LEAVE? SICK?TRAVELING? THE SERVISE RECEIT SAID WARANTY NOT COVERED DUE TO WEATHER CONDITIONS. NO HURRICANES,VOLCANOS, TSUNIMIS IN FLOREIDA THAT I CAN RECALL IN THE PAST 4 MONTHES!! STAY AWAY FROM THIS DEALERSHIP IF THIS IS THERE SERVICE DEPARTMENT CAN YOU IMAGINE THIER SALES DEPARTMENT. BMW DOES NOT STAND BEHIND THERE PRODUCT. More

Great Service I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on and the exact pricing. I always get my car back washed. More

My experience with BMW service had been the worst. Brian Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front gave me a drop off slip to fill out. He never came too meet me or anything.When I came back to pick up my car my bill was more then expected so I asked to see him to get an explanation of the bill. He was rude with me and I was insulted. He talked down at me in the front reception area. When I got my car back it was filthy. Not to mention my parents have BOUGHT not lease 7 cars from Braman. NEVER AGAIN!!! More

I came in for an issue with my tail light. It wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the ligh wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the lighting switch for my car a year ago and I shouldn't have to pay. Once I told Brahman BMW about the recall they of course now say it's something else--even though my car was experiencing ALL the symptons of the recall. At first they told me I probably needed a light module switch (before they could diagnose anything else) then after I bring up the word recall they said you just need new bulbs. Why didn't they tell me that when I first pulled in? So they charge me $300 bucks to replace some bulbs..crazy. To add insult to injury they had my car for 5 days and afterwards everyone is supposed to get a complimentary car wash. Mine came back dirty. And not once did they offer me a loaner. When I inquired about one, they said I'd have to be on a waiting list of 11 people. Of course they also told me I needed other things on my car fixed as well about $1,500 more dollars in suggested repairs. No thanks, you've lost my trust. I will never go to this place again. Oh and did I mention before they even put my car up for diagnosis they told me it would be a two hour labor charge? The service advisor Peter was somewhat personable but it was clear he is a company man and was towing the company line of what ever the shady mechanic was telling him. I could never actually speak to a mechanic, I was told oh they don't have extensions and you have to work through the advisor but I'd go for hours at a stretch before the service advisor would call me back--and when he did there was always some lame excuse. If I didn't stay on these folks my car could have been there for weeks. Like I said they could have diagnosed this as a bulb issue and replaced them the same day. My car was in there 5 days and the mention of the word recall--was the game changer--they knew all I needed was bulbs from the jump. Can you say scam artists? They got me once--never again. More

Horrible service team, never felt more disrespected. No one answers your calls, e-mails are ignored. Returned my vehicle with the rims loose, we almost had an accident. Would not recommend to my worst enem one answers your calls, e-mails are ignored. Returned my vehicle with the rims loose, we almost had an accident. Would not recommend to my worst enemy. More

I came to BRAMAN BMW MIAMI to have maintenance done to my vehicle. The valet damage my car leaving a huge scratch and the mechanic made more problems to my vehicle and told me they are not liable or responsi vehicle. The valet damage my car leaving a huge scratch and the mechanic made more problems to my vehicle and told me they are not liable or responsible for anything. I contacted the Director of Service (George) , The Service Manager ( Augustin Falcon) the service adviser ( Marcos Rodriguez) and the Executive Human Resource director Linda Brickman and they were unable to help me. I am unsatisfied with the treatment and outcome. I do not recommend others to have service done to their vehicles at BRAMAN BMW MIAMI. More

I recently had the displeasure of dealing with Braman BMW Miami. They serviced my car and charged me to check a problem? My car is 2011 18k miles totally under warrantee, this charges should never h Miami. They serviced my car and charged me to check a problem? My car is 2011 18k miles totally under warrantee, this charges should never have been charged. The so called service advisor told me the only get compensated with booked services ( I understand now why they are like this - GREED) Terrible service, all they want is your money. No care for the customer, AT ALL. I would have never believed this place does or is allowed to do this type of business practices; if I did not experienced this first hand, I would not believe this.. Isn't this against the law? How are they in business? AVOID THIS PLACE AT ALL COST!!!!!! I need a BMW dealer in my area. :-( More

Long story short...they had my car for a week, and my car is actually worse than when I went in!!! I have TWO extended warranties that they claimed didn't cover my problems!! Since when is an electric wind is actually worse than when I went in!!! I have TWO extended warranties that they claimed didn't cover my problems!! Since when is an electric window motor not mechanical?? And a week to detemine that? Gimme a break! More

Absolutely terrible service and arrogant attitude. We needed a lamer car and had the documentation faxed to the office. They denied getting it, eventually when they did locate it in a drawer they said th needed a lamer car and had the documentation faxed to the office. They denied getting it, eventually when they did locate it in a drawer they said that my boyfriends European drivers licence was not valid! The girl we were talking with did not even know there was a country called The Netherlands. Unbelievable!!!! She called the manager who just barked no we don't accept it down the phone. We asked to see him but apparently that was too much effort for him to move from his 4th floor office. We ended up taking the car back, unserviced and with the battery that needed replacing getting it jump started. By the way I have never known of a battery costing $450 before. The attitude of every member of staff from the moment we walked in was ARROGANT. I work for a large American retailer and we would not last 5 minutes with the attitude they have. It obviously comes from the very top and is endemic in this place. AVOID THIS PLACE AT ALL COST More