Braman BMW Miami - Service Center

Over the top pricing for service I serviced my BMW135 for the drivers side window that fell behind the door panel. My contact person @ the dealership was nice enough to describe the p I serviced my BMW135 for the drivers side window that fell behind the door panel. My contact person @ the dealership was nice enough to describe the part that was broken behind the door panel. It was describe as a piece of plastic that held two hinges that pulled up and lowered the window.. Not only was the part not in stock,but then the cost of the part and labor came to play. With already leaving the dealership with a loaner car.. I had no other choice but to accept a $874.00, plus taxes, charged for the small plastic part that had broken. To add to the above, when I did pick up m car, the door panel had a permanent hole (noticeable), done during service. Currently, I am awaiting 14 business days for a new door panel to come in. To be honest, next time I will do my research and find an alternate place to service my car.. The service was horrible & the price was super unreasonable even for a BMW. I am Very disappointed. More

my service at braman I love that I do not have to worry about anything! Felipe my Service adviser, takes care of me from the moment I come in, I do not have to be worryi I love that I do not have to worry about anything! Felipe my Service adviser, takes care of me from the moment I come in, I do not have to be worrying about talking to different people, my car is giving to me nice and clean and everything in working order, Felipe does not roll his eyes when he ask me what wrong wit the car and I just say " everything is lighting up I do not know" His patience and concern are genuine. My Husband does not feel like he has to go with me he knows Felipe is there for me. More

Extremely Fast Once again, great experience with Jessika. Dropped car off, got loaner and was informed 1 hour later that it was ready....washed and all. She did it a Once again, great experience with Jessika. Dropped car off, got loaner and was informed 1 hour later that it was ready....washed and all. She did it again. That's why i have referred her to my clients and friends. More

Excellent I got to Braman BMW in Miami to have my car serviced and I preferred to wait, everything was done in around 1 hour that's is the right time. I 'm pl I got to Braman BMW in Miami to have my car serviced and I preferred to wait, everything was done in around 1 hour that's is the right time. I 'm pleased with the process. More

great experience rodrigo was extremely helpful . He explain the process and keep me inform about the vehicle repair. I will personally recommend rodrigo. Great experie rodrigo was extremely helpful . He explain the process and keep me inform about the vehicle repair. I will personally recommend rodrigo. Great experience and very professional. More

Excellent I got to Braman Miami and was greeted by my Service Advisor , Had the best experience I will recommend to family and friends , she was out standing gr I got to Braman Miami and was greeted by my Service Advisor , Had the best experience I will recommend to family and friends , she was out standing great Customer Services , always with a smile . More

Excellent! Service was customer oriented. I was able to drop car and continue working with a loaner. Car was finished the same day and I was notified by phone p Service was customer oriented. I was able to drop car and continue working with a loaner. Car was finished the same day and I was notified by phone promptly by the maintenance consultant.. I recommend this dealer to all my colleagues and friends. Kudos Braman! More

sevice handled very professional and fast service very satisfied and happy with work. very professional environment, and will recommend to a friend. prompt service. service personnel treated me like f very satisfied and happy with work. very professional environment, and will recommend to a friend. prompt service. service personnel treated me like family. no wait time. I was in and out More

Great experience no issues small wait time for rental which was a Kia soul would have preferred a better car but I was only in it one day and it was clean experience no issues small wait time for rental which was a Kia soul would have preferred a better car but I was only in it one day and it was clean and new so it wasn't that bad More

Service disappointment After i picked up my car for 15k mile service and nail in tire i become very disappointed when i drove away and noticed that the tire pressure monitor After i picked up my car for 15k mile service and nail in tire i become very disappointed when i drove away and noticed that the tire pressure monitor was not reactivated. This was not so bad until i realized that the check engine light was also still on. What put me over board was the fact that my windshield wipers, which were supposed to be replaced had one missing. Unfortunately, i realized this in the middle of a massive rainstorm. More