Braman BMW Miami - Service Center

Great customer service Anxiety had built up due to a lot of questions and concerns that I had about servicing and repairs of my car, all that anxiety disipated as my questio Anxiety had built up due to a lot of questions and concerns that I had about servicing and repairs of my car, all that anxiety disipated as my questions were answered and my car got the service needed. I really felt like living the " Customer is king" culture More

Over all great. Maruf is a great service advisor. I recommend him 100%, he is diligent and always has a BMW service loaner available so I don't have to wait for my ca Maruf is a great service advisor. I recommend him 100%, he is diligent and always has a BMW service loaner available so I don't have to wait for my car. Thank you. More

Pleasantly surprised Based on the negative reviews I read before my appointment, I was pleasantly surprised at the overall service. The after service car wash was below a Based on the negative reviews I read before my appointment, I was pleasantly surprised at the overall service. The after service car wash was below average. There was still a big banyan tree berry glob on the hood that remained after the wash. It seemed to show little attention to detail to the final product. More

Jomar is the BEST Until I was assigned to Jomar as my service advisor my experience with Braman was extremely sketchy and not great. Jomar has gone above and beyond and Until I was assigned to Jomar as my service advisor my experience with Braman was extremely sketchy and not great. Jomar has gone above and beyond and I can't thank him enough. The only reason why I am considering leasing my 5th BMW with Braman is because of him. otherwise I was prepared to leave when this lease was up next August. More

Regular maintenance services I'm a Braman customer for over 10 years and have Felipe Bocangel as my service adviser since my first car and Felipe always go over and beyond to help I'm a Braman customer for over 10 years and have Felipe Bocangel as my service adviser since my first car and Felipe always go over and beyond to help and make my visit very pleasant and smooth, he is very accommodating even on an unexpected scheduled visit. Thank you Felipe you are the best!!!! More

excellent service everything corrected to my satisfaction.ease of making an appt, service performed in a timely fashion. minimal wait for my car when picked up. Very sa everything corrected to my satisfaction.ease of making an appt, service performed in a timely fashion. minimal wait for my car when picked up. Very satisfied More

Mysterious air conditioning problem after replacing twice! My 2006 BMW X3's air conditioner had been replaced a second time and soon after the same problem reoccurred where after driving for 30 miles or more w My 2006 BMW X3's air conditioner had been replaced a second time and soon after the same problem reoccurred where after driving for 30 miles or more would stop cooling and warm air would come out. My service rep Felipe Bocangle assured me that they would discover the cause and test drive it for 50 miles to make sure. I was given a complimentary BMW and treated like a VIP even though my car is not new and has high mileage! I even was assured that my car was in great shape and never was pressured to buy a new car! More

Amazing Exelent service advisor, the car was ready when it was promessed The quality of service and the advisor Jose Alamo were amazing Thanks again jose Exelent service advisor, the car was ready when it was promessed The quality of service and the advisor Jose Alamo were amazing Thanks again jose More

Excellent Service Do to flooding had an issue with my BMW received great service, took care of me right away my car is running flawlessly! My service consultant Jose Al Do to flooding had an issue with my BMW received great service, took care of me right away my car is running flawlessly! My service consultant Jose Alamo is great! More

Service Department needs better leadership. Was not happy to take in my 3 week old car in for service because of a oil leak. Their service department seamed disorganized. For three days i was ne Was not happy to take in my 3 week old car in for service because of a oil leak. Their service department seamed disorganized. For three days i was never updated on issue or progress. No phone call, no return calls, I had to keep calling to find out the details and stutus.My wife recieved an email, not a phone call, that the car was ready. She went to pickup the car and noticed the display screen was indicating the tires need air and asked the gentleman that brought out the car to check it out, because it was not there when we took it in. Instead of adding air he reset the system, the message would not go way.After I check the pressure, I found all four tires under 32 psi. Add air, reset the system and no more messages on the display. For Braman represent it self as a prestigious dealership, I was very disappointed. I train people in legistic and how to make them more efficient in their work, this department seams to be lacking customer care. More