Brad Deery Motors

Brad Deery Motors responded

Katey, We want to address this to the best of our ability. Firstly, we genuinely empathize with the challenges you faced with your vehicle, and we are sorry for any inconvenience caused during this process. It is important to note that, as a dealership, we don't manufacture the vehicles we sell. However, we do take responsibility for ensuring our customers' satisfaction to the best extent possible. In your case, when it became evident that there were significant issues with your vehicle, we went above and beyond to advocate for you in securing a buyback from Stellantis. We understand the challenges you faced, and we did our best to facilitate a resolution. We provided you with a loaner vehicle at no cost to you during this period, even though we could have charged for that service or simply not given you one at all. Regarding the interest reimbursement, we acknowledge the agreement made with our Service Manager, Tim. We fulfilled our commitment by offering to pay $537.86 for the interest up until the point of your conversation when this was discussed on October 12th, even though we were not obligated to do so. Stellantis refused to reimburse you for any interest at all and told you it was your responsibility, so you came after us. We genuinely value our customers, and we regret the frustration that you faced with Stellantis. If we didn’t care, we would not have given you a loaner for months at no cost to you, we would not have spent hours on the phone and writing letters & emails reaching out to everyone we could to try to help you get the vehicle repurchased by Stellantis, and we would not have offered to pay anything towards your interest. None of that was our responsibility, but to maintain a high level of customer service we did it. However, it is essential to address when you were here today, after the Stellantis Representative left you went to Tim to demand $1,100, which is not what we discussed and agreed upon. It is disheartening to learn about the recent development of you demanding a higher amount, resorting to offensive language, and asking others to write negative reviews, which we view as an attempt to blackmail and defame us. Our intention has always been to assist you and find a fair resolution. Sincerely, Brad Deery Motors

KateS responded

What’s disheartening are the lies that you keep spewing. There was never an agreement on the interest I incurred over the 4 and a half months that I was paying on a vehicle that never made it home with me. At the time of my conversation with Tim on October 12th, he had not even gotten the approval from Mr. Deery to reimburse me. I did not hear back from Tim until November 30th when I asked if Deery was going to reimburse me. His reply was “yes, we will be reimbursing you.” No time frame or dollar amount was discussed let alone agreed to by me. But he did agree how bad Deery dropped the ball on this and left me hanging for months. When I showed him the total (which you have incorrect, by the way) he offered me 1/2. This is not something covered by law in Iowa with a vehicle repurchase so the manufacturer did not refuse, it was not an option. This leaves me to hold the dealership…the same dealership that serviced this vehicle twice March 17th and July 5th before my purchase on July 22nd because issues the vehicles was having. I have all of the service records. I was sold a vehicle that knowingly had issues and a 1 year bumper to bumper warranty from Brad Deery Motors and the remainder of the factory warranty. I did not buy a vehicle as is. I have every text and call (or lack there of) with your dealership confirming all of this while exposing all of the deception from Brad Deery Motors. And you said I was blackmailing you…Tim was the one that said he would cover the interest for the removal of my review. I was going to let this go for the interest but now I will be doing whatever I have to to make sure this doesn’t happen to someone else. And you are very correct that I said this was xxxxx bull crap as I was exiting your dealership yesterday, after Tim told me he was going back on his word. But keep telling people you took care of me from a customer service standpoint because you gave me a loaner from July22-September 19th (leaving me for 2 1/2 months while you had my money and the vehicle) because nobody was able to give me a ride home after I had to return the vehicle to your dealership the day of purchase.

Brad Deery Motors responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brad Deery Motors. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Randy was able to meet your needs. At Brad Deery Motors, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Brad Deery Motors Team

danielstll responded

Awesome group you have!

Brad Deery Motors responded

Thank you so much for taking time out of your day to share your experience with everyone, Daniel. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Congratulations on your new vehicle, Heather. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Zach was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Chris, thank you for taking the time to share your feedback regarding your experience at Brad Deery Motors and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

We love hearing about customers who have a great experience at Brad Deery Motors and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Nicole, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brad Deery Motors. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Arthur, thank you for taking the time to share your feedback regarding your experience at Brad Deery Motors and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Brad Deery Motors Team