Bozard Ford Lincoln - Service Center

The quick express oil change department was awesome today! She told me it would be about an hour and it was Sonya Miller has a great snd cute personality and was very informative at the beginning. As I today! She told me it would be about an hour and it was Sonya Miller has a great snd cute personality and was very informative at the beginning. As I waited and listened to her dealing with customers through that hour, I recognize that she had true customer service spirit at heart ❤️ More

Shame on Mike, Bo, and Letti You have lowered your Shame on Mike, Bo, and Letti You have lowered your standards by hiring Matt Norris for service director, he is a liability, not an asset to your Shame on Mike, Bo, and Letti You have lowered your standards by hiring Matt Norris for service director, he is a liability, not an asset to your wonderful company. He is fraudulent, has attempted to commit fraud against Ford and if he will do that, what will he do to your customers? His ethics toward customers, employees are pitiful, he does not care about either. He should not be allowed to wash cars, much less run the service department. Consumers beware, if he will screw ford, he will screw you. asset is a positive manager and role model liability is Matt Norris- Ford is aware of this character and is being watched His actions for fraud did not happen at Bozard Ford, however they have been made of this character More

The service department at Bozard Ford was awesome! They met me at the car as soon as I arrived and set me up with Richard. He was very professional and helpful. Richard called me when my car was ready for met me at the car as soon as I arrived and set me up with Richard. He was very professional and helpful. Richard called me when my car was ready for pickup and I was back on the road in less than 2 hours. No wait, No hassle, just great service! More

Been around the auto industry all my life.... and Bozard's management staff have put together an outstanding team. Very impressed! Highly recommend! Bozard's management staff have put together an outstanding team. Very impressed! Highly recommend! More

I took my Ford F-250 to Bozard Ford in St Augustine for a damaged tire Our Quick Lane Advisor Sonya Miller looked the tire over as well as the other 3. Her assessment was to change the damaged tire as th damaged tire Our Quick Lane Advisor Sonya Miller looked the tire over as well as the other 3. Her assessment was to change the damaged tire as the other had minimal wear. She searched and found the same tire for me. The next morning I left the truck and within a short while it was replaced and I was off. The price for the tire and installation was more that fair. Highly recommend this dealership More

Alex always handles our service great! He stays in communication. He lets us know what progress is happening and when we will get our vehicle back. Thanks! communication. He lets us know what progress is happening and when we will get our vehicle back. Thanks! More

Every time we come here everyone is so nice and friendly, service is very timely & efficient. Easy to get in and out with 2 kids which is a plus for a busy mom. service is very timely & efficient. Easy to get in and out with 2 kids which is a plus for a busy mom. More

After contacting Rick Garcia at Bozard Ford Lincoln about our problems with trying to change our tire and finding out it had faulty caps and we could not get the tire off, he went into action on our behalf. our problems with trying to change our tire and finding out it had faulty caps and we could not get the tire off, he went into action on our behalf. He checked with the service department and they had Bethany call us very quickly and set up a time for us to come in and have them replaced. When we got there at the appointed time, there was a warranty issue. Our representative, Matt Larson worked steadily on the issue until he got it resolved. I can't say enough about how kind and helpful he was to us. What started out as a very discouraging situation was turned into a great experience because of all the people who worked very hard to make it a good outcome for us. Than you all at Bozard Ford Lincoln for the great customer service. More

Went in with my new car to have the Lincoln Way App adjusted. Paul Johnson was very helpful and patient (it was the new 2021 model). He did everything possible to get things working and was successful adjusted. Paul Johnson was very helpful and patient (it was the new 2021 model). He did everything possible to get things working and was successful. Very pleased with how I was treated and taken care of. More

Our buying and service experience was beyond our expectations. All (Ashley Smith, Alexa Gennusa, Andy Harris, and Angela McManaman) should be commended for their outstanding service and their unders expectations. All (Ashley Smith, Alexa Gennusa, Andy Harris, and Angela McManaman) should be commended for their outstanding service and their understanding of and commitment to customer satisfaction. More