Bozard Ford Lincoln - Service Center

Excellent service! While on vacation, the check engine light illuminated in my 2012 Escape Limited. Concerned I arrived, unexpectedly, at Bozard at about 430 in the afternoon. Even though they were clea light illuminated in my 2012 Escape Limited. Concerned I arrived, unexpectedly, at Bozard at about 430 in the afternoon. Even though they were clearly busy, Alek was able to diagnose my truck in a timely manner, while making me comfortable in their customer lounge. After learning it was a minor issue with a TSB issued, Alek reset the light and assured me I would be OK to travel home. I live almost 200 miles away and have a good relationship with my local Ford dealership, but, if I ever move to St. Augustine, Bozard will be my dealership. More

The dealership where we purchased our vehicle could not help us with additional equipment that we wanted for our truck. Igor Korzachenko and Justin Fisher went out of their way to help us find what we ne help us with additional equipment that we wanted for our truck. Igor Korzachenko and Justin Fisher went out of their way to help us find what we needed. We live in Ocala and have been a Ford family for ever. Our farm tractors are Fords. We have up to five Ford trucks on the road most of the time. We will be traveling to St. Augustine when the time comes for our next new Ford. More

Angela McManaman is outstanding!! Although having my vehicle serviced is not anywhere near my idea of a good time, I was beyond impressed with the above " GREAT" customer service I received from Angela! vehicle serviced is not anywhere near my idea of a good time, I was beyond impressed with the above " GREAT" customer service I received from Angela! She was relaible and provided accurate and dependable service, she assured me that she was there if i needed assistance at any time. She cared about meeting my needs and was responsive with updates either via texts, emails or verbally by phone. I felt that she was working to fill my individual needs and I did not feel like a number. The quality of work was phenomenal and I thank you again Angela for providing exceptional customer service and work. More

I broke down in St Augustine 2 hrs from home on March 2, 2013. Marcia helped me through the process of getting my truck fixed, renting a vehicle,to keeping me updated with her enthusiasm and helpfulness. I 2013. Marcia helped me through the process of getting my truck fixed, renting a vehicle,to keeping me updated with her enthusiasm and helpfulness. I pestered her every day to find out how things were going and she always answered the phone with a smile. I want to thank everyone who helped me that Saturday and this last week, from the mechanic who worked on the truck to the young man and lady in the Quick Lane department. Everyone was so helpful and Bozard Ford should be very pleased that they have such good employees that go that extra mile for the customer. Thanks again!! Sincerely, Pam Whalin More

Angela helped me with having the LINE-X liner installed on my 2013 F-150. I had many questions about the application and several other after market products that I would like to purchase. Angela took the t on my 2013 F-150. I had many questions about the application and several other after market products that I would like to purchase. Angela took the time to go ask the mechanics about which products would perform best on my truck instead of just giving me some standard answer. I can tell she was extremely busy but made me feel like I was her only customer for the day. I live in Jax but based on my first experience with Angela at Bozard I would not think about taking the Ford anywhere but to Bozard for service. Thanks for a great experience. More

Service department or group of individuals are always responsive to my requests and schedule. The work most recently completed on my 2010 F150 was excellent and value for service. First time I have eve responsive to my requests and schedule. The work most recently completed on my 2010 F150 was excellent and value for service. First time I have ever bought tires at the dealer and the deal with Ford's buying power was perfect. Truly one stop service for the customer. Chris Durden More

Marcia was very professional, well informed and a great person to work with. She got an appropriate technical expert to test drive it with me. He accurately diagnosed the problem, and the repairs were do person to work with. She got an appropriate technical expert to test drive it with me. He accurately diagnosed the problem, and the repairs were done. More

Our car broke down while traveling from Florida to the Northeast. When I contacted Bozard, St. Augustine, FL, Marcia Nelson answered the call. I explained our situation and Marcia stated that Bozard would Northeast. When I contacted Bozard, St. Augustine, FL, Marcia Nelson answered the call. I explained our situation and Marcia stated that Bozard would do everything they could to help us out. We checked out of our hotel and came to Bozard to wait...they were very accommodating to us and our dog, Maggie. Marcia was very attentive and kept us informed on the diagnostic report, repair status and anticipated cost. When it appeared that the car would not be ready, Marcia drove us back to our hotel where we re-checked in. Later that afternoon Marcia called with the good news that a member of the Bozard team had driven to a Jacksonville dealership and secured the necessary part and the car would be ready by close of business. She drove back to our hotel and picked me up...and even gave me a hug. We were able to continue our journey the following morning. That's what we call service above and beyond. Connie & Art Beagan, CT More

I went it to purchase a new car...Ricky became our salesman. I was all set to purchase a Ford Escape, paperwork was done and I was returning the next day to sign papers. (This was the result of 4 ho salesman. I was all set to purchase a Ford Escape, paperwork was done and I was returning the next day to sign papers. (This was the result of 4 hours of looking at Escapes and getting what features I wanted.) My husband & I took an Escape home for the evening to drive and try out. When we returned the next day, I thanked Rick for all his hrs of patience with me but I did not want the Escape,(I had driventhe Escape but had not sat in the passenger side until that evening.) I was not comfortable in the passenger seat. Rick took a breath and said fine...lets go look at another car. We went to the Edge, I drove it for about 5 minutes, sat in the passenger side---told Rick the seats(both of them) were wonderful and we needed to write up the sales papers today. They found the color, the features, and could deliver it the next day. We returned (the next day), signed the paperwork,and drove home. That weekend we went to a Ford Techology Class to learn how to use "the car". They served food and drinks and had many people there to answer all our questions. BUT, the thing that sold me on the car was when Rick said, "We're not done here until you find the car you want--no matter how long it takes." On a rating from 1-10---with 10 being the best.............I rate Rick a 10 and all the other people that worked on the deal to sell me a car a 10 also. I first went to Jeff (Service Dept.) as he was the person who I had dealings with whenever my Mariner needed maintinance. I trust him and he has never steered me wrong. He walked (not sent )with me and introduced me to Rick. That is service. More

I wrote a review on 1-16-2013 blasting Bozart Ford on the service I recieved on repairs to the truck I purchased at Bozart Ford. Mr. Roberts contacted me to try to correct the situation. Even though I was ru service I recieved on repairs to the truck I purchased at Bozart Ford. Mr. Roberts contacted me to try to correct the situation. Even though I was rude , he convinced to give the dealership another chance. I am glad I did. Mr. Robetts went way above and beyond to make sure I was satisfied with the service I recieved. AND is still working to see that all my concerns are resolved. I highly recommend Bozart Ford to anyone looking for a new or used vehicle OR service. They will go out of their way to make sure you're a happy customer. Mr. Roberts should recognized for his patience and professionalism while dealing with me More