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Bowen Scarff Ford
Kent, WA
813 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 813 reviews
August 28, 2013
Tom Keefe made it so easy and he was very thorough in making sure I fully understood the product (MKZ Hybrid) that I was considering. I'm also dealing with Monica in your service department on bringing m making sure I fully understood the product (MKZ Hybrid) that I was considering. I'm also dealing with Monica in your service department on bringing my 2005 Aviator service and repairs up to date as I plan to keep it awhile. I truly appreciate the simplicity of your sales process as I'm a very busy person and don't have the time to go through a lengthy sales process. The new Lincoln I purchased has been flawless so far and has hit the fuel economy marks that were expected (currently a whopping 39.7 MPG average!), so I'm exceptionally pleased. I'm looking forward to a great relationship with your dealership over the coming years and wouldn't hesitate to recommend Tom or Monica to my friends, family and business associates. My company has a fleet of vehicles (currently Toyota Camry's), but I truly think they would strongly consider changing to the new Ford Focus Hybrid as I'll be turning in fuel receipts that are less than half of what I've been doing with my Aviator. It simply will make great business sense to them when these Toyota's are ready to be retired. Tom, please take some time to come to Valley Freightliner and I'll introduce you to my sales and general manager so that they have a contact to go to in the future when they're ready to purchase more vehicles. In closing, it's been a great pleasure to deal with Bowen-Scarff Ford/Lincoln. Wayne Schulz 253-905-1768 More
by WayneFSchulz
Employees Worked With
Tom Keefe
August 04, 2013
Our first experience with buying a personal vehicle was so great thanks to the friendly and informative service at Bowen Scarff Ford. Hugh answered all our questions and went above and beyond by finding t so great thanks to the friendly and informative service at Bowen Scarff Ford. Hugh answered all our questions and went above and beyond by finding the perfect vehicle for us with the exact options we wanted. He was easy to work with and kept in good contact with us so we always felt "in the loop." More
by kbuiten
July 30, 2013
Bowen Scarff Ford has the best staff, all friendly and helpful. I never felt pressured and after researching different cars and prices I got the best deal by far from this dealership. It was a great pla helpful. I never felt pressured and after researching different cars and prices I got the best deal by far from this dealership. It was a great place to buy a car! More
by ladsero
Employees Worked With
Tom Keefe
July 27, 2013
This was the quickest, easiest car purchase ever. Excellent price with no haggling! Friendly, helpful customer service. Thanks, Tom Keefe, for a great new car and car-buying experience! We will def Excellent price with no haggling! Friendly, helpful customer service. Thanks, Tom Keefe, for a great new car and car-buying experience! We will definitely return for any future car buying. More
by mnjeff
Employees Worked With
Tom Keefe
July 21, 2013
I felt from the first time I step on the lot there was no pressure they let us look around and when we had questions we found some one to help us. They were very helpfull. I showed up looking for one type of pressure they let us look around and when we had questions we found some one to help us. They were very helpfull. I showed up looking for one type of car and the salesman informed me of the features the car had to offer (trunk space batteries) it would not work for are family so he showed us another car to us and it was perfect the whole family loves it. I spent no more then 2 hrs on the lot from the first time showing up and driving off with a new car More
by frank9876
Employees Worked With
Kari Monahan, Tom Keefe
July 16, 2013
Awesome salesman. Let us decide what we wanted not pushy or rude. Very professional. Prices are Awesome. I got the truck I wanted in the price range I was looking for. or rude. Very professional. Prices are Awesome. I got the truck I wanted in the price range I was looking for. More
by girltwins
Employees Worked With
Tim Zetterwall
June 30, 2013
No negotiation was needed, I felt no pressure to buy, I purchased my car hassle free. I like how Tom showed me all my features of my car so I felt comfortable. I love my new Ford Focus!!! purchased my car hassle free. I like how Tom showed me all my features of my car so I felt comfortable. I love my new Ford Focus!!! More
by DanielleWarf
Employees Worked With
Brian Camp, Tom Keefe
June 28, 2013
------------- SUMMARY: ------------- Avoid Bowen ------------- SUMMARY: ------------- Avoid Bowen Scarff Ford Lincoln for your next used car purchase unless you are perfectly happy with the advert ------------- SUMMARY: ------------- Avoid Bowen Scarff Ford Lincoln for your next used car purchase unless you are perfectly happy with the advertised sales price. The used car I wanted to purchase was priced too high, but they refused to negotiate a different price, claiming that this was the purpose of their "No Dicker Sticker" price tag on every car. Hopefully this review will save you the time I lost driving down to the dealership to test drive a car only to find out their "No Dicker Sticker" is simply meant to dicker you into thinking you are getting a great deal without the need to negotiate a lower price. Don't fall for it...go somewhere else where you can work with the salesperson to arrive at a price you are both happy with. Overall, it was a two-star bad experience for me. I wasted a bunch of time chasing after a car that I knew was priced above retail, like every dealer does, only to find that Bowen Scarff Ford is not willing to work with their customers to arrive at a final sale price. I wouldn't even have thought to ask about this when I called ahead to schedule the test drive. ------------- DETAILS: ------------- I visited Bowen Scarff Ford in Kent to check out a used car they had for sale. The test drive went fine, the car was in good condition - definitely some normal wear and tear, some scrapes, scratches, and nicks on the exterior, but nothing out of the ordinary. It felt good during the test drive and I was ready to make an offer. From looking at Kelly Blue Book, The "No Dicker Sticker" price Bowen Scarff Ford set for this car was about $2,000 above the suggested private party list price, and $500 above the suggested dealer list price. The dealer list price from KBB accounts for dealer fees and profits and assumes the car is in "excellent" condition - no nicks, scratches, scrapes, perfect mechanical condition, etc. (the car was not in "excellent" condition). Both prices are defined as starting points for negotiating with a seller. Edmunds and ClearBook showed even bigger price discrepancies than KBB. Needless to say, I felt their price for this car was too high. I sat down with the salesperson and asked if we could talk about the price. He took all my info down to show me the final "no dicker sticker" price with taxes+fees. I talked about the prices mentioned on KBB, Clearbook, and Edmunds to see if we could meet somewhere in the middle and he told me it was impossible to lower the price, even by $1 - that's what the "no dicker sticker" is about... I was shocked. He and the General Sales Manager showed me some printouts with similar cars listed for similar prices at other dealerships to help justify their price. Of course, these were all *retail prices* - starting points for negotiation - and unfortunately, Bowen Scarff Ford was not willing to arrive at a *sale price* with me. In the end, I cannot recommend Bowen Scarff Ford for a used car purchase unless the price you see is the exact price you are willing to pay. I have never seen that at a dealership before, even those advertising fair price programs like the No Dicker Sticker. Just avoid them altogether for your next used car purchase. **EDIT: To respond to the dealer's response: NADA is a Washington lobby dedicated to promoting the interests of car dealers - not the interests of the buyer. Case in point - KBB was the highest of the 3 pricing sites and NADA was $1500 above KBB. The condition of the car was good enough to make an offer, but "exceptionally good" is an overstatement. The ABS light was on during the test drive...not to mention the nicks and scratches, all of which would preclude the car from being in Excellent condition required for the retail price listed on any of the pricing sites. In the end, Tom told me you could not lower the price by even a dollar, and the price included a $150 "negotiable documentation fee"... Tom also told me every single one of your reviews on this site are 5 stars. Not true. It is great that people have been happy with your service, you wouldn't be in business otherwise. They may not have been aware of the dickering involved in coming up with the price on the no dicker stickers at Bowen Scarff Ford. This is certainly not the first time a customer has commented about this. More
by SweepT
Employees Worked With
Tom Keefe
June 25, 2013
You hear the ads and question whether they are true, "Home of the no dicker sticker." I am as skeptical as anyone else who has had a terrible experience buying a new car. You question whether you should "Home of the no dicker sticker." I am as skeptical as anyone else who has had a terrible experience buying a new car. You question whether you should buy new or certified used, whether you are paying to much from what others are paying for the model of car you want. After experiencing 2 hours of a horrible experience earlier in the day at a Tacoma dealership, my wife and I were discussing maybe we should check out the web and buy a car online. I said I hear they have a dealership in Kent that we shouldn't have any issues. Less than 30 minutes after meeting Tom Keefe, we were purchasing a new car for the price we expected to pay. The dealership is truly "Home of the no dicker sticker," we will purchase our next truck from Bowen Scarff-Kent. More
by Monique520
Employees Worked With
Tom Keefe
June 25, 2013
The Bowen Scarff brothers are completely awesome- all their dealerships...My family has purchased cars from all Bowen Scarff dealerships- and they hire exceptional sales people- in particular Tom Keefe w their dealerships...My family has purchased cars from all Bowen Scarff dealerships- and they hire exceptional sales people- in particular Tom Keefe who despite my own personal issues, anxiety and reservations- worked with me to purchase my first new vehicle at the age of 45!! There was no pressure, he was extremely well informed about vehicles and financing and went WAY out of his way to make this transition very smooth. I hate buying a new or used car!! It always totally stresses me out!!! I had been looking for the last month and had kept in touch with Mike and Mark Scarff re my search for a new or used vehicle. They never forgot about me, kept contacting me with updates on possible used vehicles or other car options that were showing up at the dealership. When I arrived at the dealership (on a rare day off) I was going to wait to see Mark...A very helpful gentleman named Tom Keefe tried to help us kill time and totally listened to what I was looking for, discussed options (not dead ends) with me and honestly enlightened myself and my mom about the idea of financing a new vehicle (considering all my unique circumstances) they additionally were very diplomatic with my trade in car etc... I learned a great deal...I am a hospice visiting nurse and having a well running and economical vehicle makes such a difference! I hope anyone else looking for a new or used vehicle has this great experience as I did with Tom Keefe and Bowen Scarff....I cant say enough good things about it..... Sara More
by saramc
Employees Worked With
Tom Keefe
