Bowen Scarff Ford

F-250 Service As always, the service was performed in a timely manner at a fair price. Excellent service folks who know what they are doing and they are honest .abo As always, the service was performed in a timely manner at a fair price. Excellent service folks who know what they are doing and they are honest .about items which need service/ repair. More

Great service and a fair price I was originally contacted by their website coordinator (Sharon , I believe) for a test drive of the car I was interested in from their online site I was originally contacted by their website coordinator (Sharon , I believe) for a test drive of the car I was interested in from their online site. The person whom I was to meet was not there (I had to switch the original appt time) so I was referred to Ron Olson. Ron was very cordial and I explained that there was one vehicle I wanted to see but was open to other options. Much to my delight, the first car I had my eye on was as clean and luxurious as I had hoped! The test ride sealed the deal (I had done previous surfing online for the reliability & retail value of this car and proved to be worthy). I finalized the paperwork the same day (the accountant, I'm sorry but forgot "her" name) was very thorough and even got me another .5% off of my loan because she saw that I was a member of the same bank loan they made for me!!! I came in the next morning to make a down payment and (Ron had arranged to pick me up at home) to drive my new Used Car home. Later that day, I had an "engine light display" to signal there was a problem with the vehicle so I immediately brought it back. Ron arranged their used car mechanic to look into it and it turned out to be an air circulation hose not reattached when they replaced the air filter earlier. That was a sigh of relief in that it wasn't a serious problem. Unfortunately, the "engine light display" happened a 2nd time and again brought the car in. Ron greeted me and was apologetic while being expedient in getting the car fixed. I was off and driving away before you could wink an eye. Needless to say, Bowen Scarffs' service and reputation is intact and very professional! More

Best car buying experience... EVER!!! The whole process was easy and basically pain-free. From finding the car online to driving away with it was only a couple days, and that was only beca The whole process was easy and basically pain-free. From finding the car online to driving away with it was only a couple days, and that was only because we were not able to get to the dealership right away. They held the car for us, and once we got there, we were out of there in less than 2 hours. Rick Ricker was our sales person, and he was amazing... thank you Rick and Bowen Scarff!! More

Great first time buying experience I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (includin I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (including 4 Ford) and found Ken Mathison to be the most helpful and least pushy (that is, not pushy at all) unlike some other sales folk I met. I did a lot of research and had some very specific needs, but Ken helped me find exactly what I was looking for and even had it sparkling and ready for me on the "red carpet" when I went to pick it up. Even Tom in financing was great: he offered all the extra things he is supposed to offer and moved on when I declined them. He didn't try to talk me into anything I didn't want or do any of the things I've heard usually happens when buying a new car. I chose the Ford because it best suited my needs and I chose to buy from Bowen Scarff because they treated me with respect and kindness. More

Management Failures The GOOD: - Low-pressure pricing and sales approach - Vehicle delivered on time and in excellent condition - Friendly helpful staff members (but no The GOOD: - Low-pressure pricing and sales approach - Vehicle delivered on time and in excellent condition - Friendly helpful staff members (but not management) The BAD: I wish I could end the review with those compliments, but the low rating results from management’s poor attitude and responsiveness in addressing a relatively minor issue: Two days after taking possession of my Escape, I noticed that the nav system maps were not the latest available (new maps had been available for more than 3 months). I brought it to the attention of my sales associate, who referred me to the sales manager, who referred me to the service manager, who was unavailable and was to call me back. After 3 days I called the sales manager again and left a voicemail indicating the service manager never called me. After 4 more days with no response (7 total), I called again and was able to finally get through to him. I attempted to convince him that my NEW car with a NEW nav system should absolutely come with current maps. He stuck with an “I just resell what I get” argument, dismissing my concern. Had the vehicle sale depended on it, I’m certain he would have been more imaginative in resolving the issue. He again transferred me to the service manager, who was still unavailable and again never called me back. After 3 more days (10 in all), I gave up on Bowen Scarff and contacted Ford Customer Service directly. A manager called me back promptly, immediately recognized my concern as valid, and within 2 hours had arranged to have the nav update added under my vehicle warrantee. Kudos to Ford Customer Service… not so much for the dealership’s management. What shabby treatment for a first time new Ford owner! How can I possibly recommend Bowen Scarff to friends and family after such poor behavior from both Sales and Service management? They should take a tip from Ford Customer Service, and even from their own staff when it comes to how to treat new owners. More

Fun Experience! I recently purchased a used vehicle at Bowen Scarff Ford. Tom Keefe was the sales consultant that helped me find the right car for my needs. He was so I recently purchased a used vehicle at Bowen Scarff Ford. Tom Keefe was the sales consultant that helped me find the right car for my needs. He was so helpful and knowledgeable. I felt very comfortable from the moment he shook my hand. I will recommend him to all my friends and coworkers. More

Five Star Dealership What can I say, purchased two cars in one year from BSF. They are the best dealership I've dealt with. They don't pressure you into buying, they fol What can I say, purchased two cars in one year from BSF. They are the best dealership I've dealt with. They don't pressure you into buying, they follow through on their commitments, they are friendly and courteous. The finance process was pain free and fast, no wasting my time trying to sell me add ons like other dealerships. I recommend BSF to all of my friends and family. More

Great time buying a 15 Mustang Had a deposit down while waiting for a new 2015 Mustang GT to be ordered from the factory. Great experience with Brent, no pressure into buying someth Had a deposit down while waiting for a new 2015 Mustang GT to be ordered from the factory. Great experience with Brent, no pressure into buying something now vs what I wanted. Took Costco discount and applied rebates to car without issue. Would buy from again and highly recommended. More

Impressed with their willingness to follow through There was a clerical issue with my title on the truck I bought there and they have been great about working on my behalf to get it fixed. I would reco There was a clerical issue with my title on the truck I bought there and they have been great about working on my behalf to get it fixed. I would recommend them. More

1st New Car Purchase I have to say the customer service and prompt attention I received at Bowen Scarff was Class Act. My salesman, Tom Keefe was the best. Answered all my I have to say the customer service and prompt attention I received at Bowen Scarff was Class Act. My salesman, Tom Keefe was the best. Answered all my questions, was patient, very helpful and extremely knowledgeable . I didn't have to spend all day waiting on paperwork and finalizing the deal, it was surprisingly quick and easy....Not to mention the great deal. I would recommend Tom to anyone looking to purchase a new or used car. It was a great first time, new car buying experience. More