Bowen Scarff Ford

Friendly, No pressure Everyone we dealt with was friendly. After a long reasearch process prior to entering the dealership, we knew pretty much what we wanted. No one trie Everyone we dealt with was friendly. After a long reasearch process prior to entering the dealership, we knew pretty much what we wanted. No one tried pressuring us into purchasing more than we had prepared to spend. It took a couple of days for me to find the just right car for me, and the salesman Tom Keefe, was patient and responsive to my questions. More

New car delivery. This was a purchase of a 2016 Ford Explorer. It was a two-day process and all steps along the way were completely easily and stress-free. We have be This was a purchase of a 2016 Ford Explorer. It was a two-day process and all steps along the way were completely easily and stress-free. We have been a Bowen-Scarff Ford customer since 1996 and highly recommend them to anyone wanting to work with professional and customer-oriented team members. More

Friendly, nice, and awesome Everyone was so welcoming and friendly. They did not push me to do anything that I was not willing to do. Tom Keefe was very easy to talk to and helpe Everyone was so welcoming and friendly. They did not push me to do anything that I was not willing to do. Tom Keefe was very easy to talk to and helped me get my everything set up in my car. I am very satisfied and happy with my purchase. More

Fantastic Team! I had an incredible car-buying experience with Bowen Scarff Ford Lincoln. Every team member provided me exceptional customer service. I expressed int I had an incredible car-buying experience with Bowen Scarff Ford Lincoln. Every team member provided me exceptional customer service. I expressed interest in a vehicle online and the Internet team, Brent and Jessica quickly contacted me, provided me additional pictures of the vehicle, and followed up with me after purchasing. My salesman, Anthony Soto was the ultimate professional. He highlighted the great features, touched on some down falls, and talked about how it compared to similar vehicles. Best of all, he didn't pressure me to buy, just a good dude trying to get me into a vehicle I loved. The sales manager, Gerry Pickens quickly and thoroughly broke down my trade in value and vehicle price. He was personable and didn't try to hassle me to work in a price range I couldn't afford. This team cares about their customers. I couldn't have asked for better service. More

Excellent Car Buying Experience We came to Bowen Scarff looking for a good used car to replace our 2003 Explorer. Tom Keefe understood our situation and found us a nice 2011 Escape We came to Bowen Scarff looking for a good used car to replace our 2003 Explorer. Tom Keefe understood our situation and found us a nice 2011 Escape which met our needs very well. Tom was very courteous and knowledgeable. We felt no pressure anytime during the process of buying the car. Laura Coburn helped us through the financial part of the transaction and was also extremely courteous and helpful More

Excellent Service! Bought a 2015 Ford Escape SE 4WD in Dec. 2015. Salesman Brent Schwartznau was honest and transparent with information, and is easy to communicate with Bought a 2015 Ford Escape SE 4WD in Dec. 2015. Salesman Brent Schwartznau was honest and transparent with information, and is easy to communicate with. Sales manager Gerry Pickens, internet manager Anthony Soto, and finance manager Laurie all made the process simple and quick. Would definitely buy another car from Bowen Scarff! More

Excellent New Car Purchase Experience Randy Good was great! This was a pain-free new car purchase experience. I would definitely work with Randy again in the future for the purchase of a Randy Good was great! This was a pain-free new car purchase experience. I would definitely work with Randy again in the future for the purchase of a Ford or Lincoln vehicle. More

The Ultimate Buying Experience I came in to the dealership with the goal of finding a good used car. Not knowing exactly what I was looking for, Tom took the time to test drive a f I came in to the dealership with the goal of finding a good used car. Not knowing exactly what I was looking for, Tom took the time to test drive a few different models and show me the pros and cons of each car. In the end we landed on the Ford Fusion which turned out to be the perfect car for me. The actual process of purchasing the car was made simple, the price was right, my trade price was great! and the financing was handled by another man named Tom who made that step easy as well. Job well done by the two Tom's!! More

For USED Car Shopping Only Background: We recently bought a used 2008 Kia Sadona Minivan, fully equipped, 42,000 miles for $10,000 at Bowen Scarff Ford. KBB had suggested retail Background: We recently bought a used 2008 Kia Sadona Minivan, fully equipped, 42,000 miles for $10,000 at Bowen Scarff Ford. KBB had suggested retail at around $9,250 and NADA had the price at $10,750. We found the van on our banks car buying service site. I gave them 1 star because the car itself was well prepared to be resold, it seems they did everything short of certifying it (as they are not a Kia dealership) to prepare the car for resell. I gave them the second star because the store itself was quite nice, it had good sitting areas to spend time at while waiting and the low level support staff were all very friendly. However, the sales desks did feel kind of in the open and I didn't really appreciate that. Now for why they didn't get the other three stars. First, I docked them 1.5 stars for their gimmicky "No Dicker Sticker" policy. They don't bug on their prices AT ALL. They claim they, "try to give you the lowest price possible, have done it for 20+ years, true no hassle car buying experience." Well, that is fine if your customer holds a certain perspective that car sales people can be truly trying to help their customers and are actually capable of cutting their margins so far that the customer will get the best price period. I don't hold that view. I feel that all car dealerships are truly in it for the money, they care very little for the customer (why would they?!), and they are always trying to turn as big a profit as possible. Thus, I go into car buying assuming negotiation is on the table, despite any guarantee the dealership is making because I assume their profit margins are set higher then they need to be to turn a decent profit. Don't get me wrong, do I feel I got a good price on this vehicle? Yes. Do I feel I got a fair price? Maybe, I am not actually sure yet. Do I feel I got the BEST price possible? Absolutely not. And by the way, all I was trying to negotiate for was $500 off the sticker price. I docked them another star for the sales person. We worked with two people, first I won't name because I didn't like him, and the second was Rick Cuddie, he was quite likable. Now, the first guy got them docked because I felt he was the epitome of an annoying sales person, constantly being amazed at all the cool features of the van and commenting on them, trying to act like we were old friends and he was doing me a solid, and generally not giving me enough room. Most disturbing part, he tried to assume he knew my own personal situation and why I make the decisions I make, that made me feel quite uncomfortable. I like to make my own opinions and discover the vehicle for myself. If I have questions I will ask them. Also, he tried to give us information on a vehicle he was not familiar with (because we bought a used Kia at a Ford dealership) and some of that information was false (like about the transferability of the warranty). Finally, I docked them another star for their financing. We financed a significant amount of this vehicle and had a good loan from our bank. Bowen Scarff wanted to run our credit (which is excellent mind you) and get us a better deal (you know, since they couldn't bug on the sticker price and all). What was the deal they got us? A whole 0.01% less than the loan from our bank. So what did we do with that? We turned around and got our bank to drop their rate and went with our bank because we know, love and trust our bank. I couldn't say any of those things about this dealership so why would I finance with them?! In the end, would I buy another vehicle from them? Yes, but only if I found it online, loved everything about it, was ABSOLUTELY okay with the price shown, test drove it and it was exactly as I expected it to be, and did no financial dealing with them. Would I recommend them to a family member or friend? Absolutely not. Mind you, this is only for used cars, I suspect buying a new car from them would be different, and likely better. More

Service department very user friendly I never really want to go to the service department, but when I do they make it as painless as they can. Good people and good work. I never really want to go to the service department, but when I do they make it as painless as they can. Good people and good work. More