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Bowditch Ford - Service Center

Newport News, VA

4.6
316 Reviews

316 Reviews of Bowditch Ford - Service Center

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September 29, 2024

Service advisor was very nice and had my truck in and out very fast . Would recommend More

by YEARROUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

Service was quick and efficient. They answered all my questions and directed me to the parts department. More

by FAHRPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

I’ve always depended on the dealership for great service and customer care. The facilities are always clean and neat More

by jlayres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Great service from Al Cusano and his team. State inspection, the works, and new tires and alignment. More

by roadster01fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Over charged did not offer old parts to show the need to replace brake hubs! My have taken advantage of my wife getting service my start getting service elsewhere More

by fredmitchell133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Cusano
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

This was the first time that I have dealt with Bowditch Ford , but I have found them very helpful and each time I take my Edge in for anything , they are very efficient in a timely manner. More

by NELLIECGILMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

I have been dealing with Bowditch Ford for over 30 years and have never had a problem. The service rep there Al Cusano always very helpful and takes good care of me. Will continue to let them take care of a More

by terrytereska9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Oil change and trip check were accomplished in a timely manner. I felt confident I wouldn't have car issues on our trip. More

by FOURASHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Service writer was very friendly and efficient! The courtesy Driver was exceptional. The service was very Quick! More

by DIAMONDJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2024

The only issue was the time the service took. Had an appointment Tuesday morning and the car didn’t get completed for 2 weeks. Didn’t even look at the first week. No loaner available. Good th More

by Nancy Saunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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