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Bowditch Ford - Service Center

Newport News, VA

4.6
370 Reviews

370 Reviews of Bowditch Ford - Service Center

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May 17, 2025

My service manager, Al has always my vehicles. I have bought four different vehicles from Bowditch. He really does a great job.. More

by niece1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Good, quick service while waiting. Nice waiting area. Tristen is always great to work with! More

by Tbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Did work and charged for them on items not asked for. .To expensive, took two hours for oil change and state inspection. Made an appointment but when arrived no record of it. Poor communication. More

by NONE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Dry good customer care. Quick and well done. Would recommend for anyone's service needs. More

by Ldiaz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Local. Family Owned. Great Service and Staff. Easy to get appointments through Website. Good value More

by CindyandJoe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Checked in by Assistant service manager Al, very professional and helpful, great service as always. Waiting room clean and comfortable. More

by Vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Easily made appointment for service, convenient to my schedule. Great, friendly service within a very reasonable amount of time. Windows between the service bays and waiting area so you can watch the ser More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Couldn’t be nicer or more professional. Quick and excellent service. I love the pickup and delivery option More

by d.brett3622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

The service was excellent, communication was excellent. Safety is number one!! Thank you every thing More

by jessettaharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Service as usual was great. The only issue was with the pick-up process. It was scheduled for 8:30 am, but I did not receive a call about pick up until ~10 am and pick-up didn't More

by starnut
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Cusano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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