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Bowditch Ford - Service Center

Newport News, VA

4.6
316 Reviews

316 Reviews of Bowditch Ford - Service Center

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November 13, 2024

This was my first visit for my personal automobile and I was very satisfied with the service performed. More

by lmcarreiro64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

Always good service. Service advisor, Ken Nelson, communicates clearly and quickly regarding issues with my vehicles. More

by jplrreb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Good and staff was very nice wait time was at least an hour and comfortable waiting room. More

by REBEKAHARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Modern and clean facility with friendly staff. I was able to easily schedule my appointment and have service completed in a reasonable timeframe. More

by Goford2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

Quick and courteous service as usual. Al Cusano is a pleasure to do business with. More

by cjt2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

A very positive experience! Service Manager was engaged and went beyond mechanical issues in the service bay to assist with a personalized demonstration in the service lane. More

by housekey1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Way to long Wait to fix Leak in Tire 2 Hours 45 min Not Professional More

by wonderchef45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Very professional, friendly staff and clean facility. always courteous and willing to help and go the extra mile More

by hptcrab69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

As usual, my cars provided stumbling-blocks on the way to getting inspections done, but done it got and Al and Mr. Holmes worked with me to get them straightened out and back home, safe and sound. More

by marian77777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Very smooth transition from counter to waiting room. Representatives seem ready for action. Some more stern than others but that’s what make is work so well. Your coffee machine needs an immediate o More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.