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Bowditch Ford - Service Center

Newport News, VA

4.5
418 Reviews

418 Reviews of Bowditch Ford - Service Center

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June 28, 2025

Al and Walter are pretty darn good at what they do. Great customer service skills!!! I called and did everything I asked of them. It’s always a pleasure to work with them and they go the extra mile to More

by 8Timebuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

The most facility is comfortable, clean and a pleasant waiting area in which to wait. Staff is courteous and knowledgeable. Courtesy shuttle driver was helpful and accommodating. Tristan was willing to an More

by AUDREYDRAKE123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

Excellent service wait time and service manager and the price was OK. My service manager with Al and the dealership was close to my house. More

by Fish
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Al and his tech were really great to work with. They provided a quick turn around and provided options to what I needed done. On top of getting it done a day earlier than expected. More

by Nathan H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

The service manager is nice. He called me to check in after my last review. More

by JHELLMANn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Always excellent service! Customer care is great. People are very friendly! I do recommend this dealership. More

by A Wall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Trower
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Amazing service. The staff are welcoming, knowledgeable, and honest. The selection of vehicles is wonderful. More

by angie.taliferro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

No update on my suv. Not returning phone calls and lack of basic customer service. Suv kept there 8 days. I called 3 times and only got voice mail. Left my name and ph More

by TMC23602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Easy to schedule through the Ford app. My service rep, Al, has been top notch. Services have always been completed promptly. Very happy with the overall process. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

I was charged $298 and problem still there service manager was no help Im done with bowditch More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager was horrible