Bowditch Ford

BLUF: DON'T EXPECT YOUR TRADE-INS BALANCE TO BE PAID SOON OR WITHIN THE TIME WINDOW THEY PROVIDE. Unfortunately I can not give stars based on the departments themselves, therefore I am giving 1 star total OR WITHIN THE TIME WINDOW THEY PROVIDE. Unfortunately I can not give stars based on the departments themselves, therefore I am giving 1 star total. Just to Clarify, I give the Sales Department FIVE STARS, especially Samantha Ludwig and her team. They were amazing to work with and took really good care of us. The finance team that was present the evening we purchased our Bronco was great as well, they found us at a better rate than our pre approved and managed to save us some money across the board. My issue now is that we traded in two vehicles, each with a balance due with our previous lender. The balances have yet to be resolved. I was told it would be taken care of within 30 days and not to worry. Due to timing, I had to make payments on those two vehicles for the month of DEC 2024. As of 06 JAN 2025 (Day 28 of 30) the payoffs for these trade-ins have not been made, therefore I am getting ready to make payments on these loans again for the month of JAN 2025. I have tried calling numerous times, have been given multiple numbers, and left messages. I got to speak to one person and was told this issue was not in her wheelhouse and that someone would give me a call back to help resolve the issue. CRICKETS, have not heard back from anyone. Tried calling again today (07 JAN – Day 29 of 30) and all I got was answering machines. Looks like I will be forking over another $1K in payments for vehicles I no longer own. Again, Bowditch sales is amazing, finance and accounting could certainly be better. EDIT 1 - 08 JAN 2025: I finally got through to someone in accounting. They said they would cut the checks and send them over to my previous lender by 13 JAN which will be day 35 of 30 . EDIT 2 -13 JAN 2025: I called back today to follow up and they don't know if the Checks were signed and they have not been mailed. I was told I would get a call back NLT 15 Jan (Day 37 of 30). Unacceptable! Told them I wanted a call back today with a resolution. Let’s see if that happens. EDIT 3 - 21 JAN 2025: I did not get a same day call back nor did we get a call on the15th. Called a couple times last week but did not get to speak to anyone, finally got through today and was told management has the checks and they have not been released. Asked what the holdup was, if there was anything I could do, and why they have not been mailed? No answer to any questions. I was told I would get a call back no later than 430P. Day 43 of 30 with no results. EDIT 4 - 22 JAN 2025: I got a call back from Jessica last night. She informed me that the Checks for my trade-ins will be hand delivered to my previous lender. 1 today (22 JAN 2025) and one on Friday (24 JAN 2025). Not sure why they cannot both be done on the same day, but hey, this is progress so I am not going to complain. I was also informed that the accounting manager and the Bowditch Ford General Manager were now taking my issue for action. It appears upper management is now involved so this may help the issue. Day 44 of 30 with positive news. EDIT 5 - 22 JAN 2025: Good news, I checked my loans and one (1) of my trade-ins got paid off today. That is a start. Only took 44 days, 14 beyond what we were told, but hey, it is paid. Waiting on number 2 now. EDIT 6 – 24 JAN 2025: I called accounting today to make sure we were still on track to pay the second trade-in balance today and was assured that the check was going to be hand delivered. I checked the loan status at approximately 330P and it still had not been paid, checked the loan again at 4P with the same results. Tried to call accounting with no answer. Checked the loan again at 430P with the same results, tried to call accounting again with no answer. Checked the loan status again at 5P with the same results. Since the bank closes at 5P the payment is obviously not going to be made today. Will be calling back again on Monday. (today is day 46 of 30, Monday will be day 49 of 30) More

Great service, fast service, friendly service. 😇 😇 1 2 3 4 5 6 7 8 9 0 😇 😇 😇 😇 1 2 3 4 5 6 7 8 9 0 😇 😇 More

My service advisor is fantastic. He is super helpful and very sweet! There are other Ford dealers closer but I prefer to drive to Bowditch. He is super helpful and very sweet! There are other Ford dealers closer but I prefer to drive to Bowditch. More

Excellent experience! Thanks to Dennis Cozzens and Linda Puglisse, who helped us so generously with their time and experience working with military Veterans. Thanks to Dennis Cozzens and Linda Puglisse, who helped us so generously with their time and experience working with military Veterans. More

Complete disappointment with my last service visit. Tristan checked me in and was great as always. It went downhill after that. A simple oil change/tire rotation took over 3 hours, even with an appoint Tristan checked me in and was great as always. It went downhill after that. A simple oil change/tire rotation took over 3 hours, even with an appointment. When it was finally done there were no apologies for taking so long and Al Cusano handed me the bill for $118. He questioned me when I told him I had bought a maintenance plan and that my oil changes were already paid for. A quick check on his computer and he handed me the keys and said “there you go”. Totally unprofessional!! More

They take care of you! ! The service is impeccable and they remember you and your car whenever you come in! ! The service is impeccable and they remember you and your car whenever you come in! More

Service. ..as always fantatic. Al is the man. Friendly. Always helpful. Timely service. Never had a problem with Bowditch Ford. From buying to service...always ..as always fantatic. Al is the man. Friendly. Always helpful. Timely service. Never had a problem with Bowditch Ford. From buying to service...always my go to More

Al is a phenomenal service writer. I have been working with him since 2017, he is the reason I have continued to purchase my vehicles through Bowditch. I have been working with him since 2017, he is the reason I have continued to purchase my vehicles through Bowditch. More

Great Value and quality service. Great Value and quality service. Great Value and quality service. Great Value and quality service. Great Value and quality service. More

Linda at BOWDITCH loves to sell vehicles and sure made me a great deal and a great day me a great deal and a great day More