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Bowditch Ford - Service Center

Newport News, VA

4.6
316 Reviews

316 Reviews of Bowditch Ford - Service Center

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March 04, 2025

Local. Family Owned. Great Service and Staff. Easy to get appointments through Website. Good value More

by CindyandJoe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Checked in by Assistant service manager Al, very professional and helpful, great service as always. Waiting room clean and comfortable. More

by Vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Couldn’t be nicer or more professional. Quick and excellent service. I love the pickup and delivery option More

by d.brett3622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Easily made appointment for service, convenient to my schedule. Great, friendly service within a very reasonable amount of time. Windows between the service bays and waiting area so you can watch the ser More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

The service was excellent, communication was excellent. Safety is number one!! Thank you every thing More

by jessettaharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Service as usual was great. The only issue was with the pick-up process. It was scheduled for 8:30 am, but I did not receive a call about pick up until ~10 am and pick-up didn't More

by starnut
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Cusano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

Great service, fast service, friendly service. 😇 😇 1 2 3 4 5 6 7 8 9 0 😇 😇 More

by C.Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

My service advisor is fantastic. He is super helpful and very sweet! There are other Ford dealers closer but I prefer to drive to Bowditch. More

by turksturf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Complete disappointment with my last service visit. Tristan checked me in and was great as always. It went downhill after that. A simple oil change/tire rotation took over 3 hours, even with an appoint More

by DougM757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Cusano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

They take care of you! ! The service is impeccable and they remember you and your car whenever you come in! More

by maureen.noden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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