Back

Bowditch Ford

Newport News, VA

4.6
404 Reviews

11291 Jefferson Ave

Newport News, VA

23601

Directions

By Type

404 Reviews of Bowditch Ford

November 24, 2023

Have always received excellent service at the Bowditch Ford Dealership. Al Cusano has been great to work with solving my vehicle problems over the past 23 years. I have confidence knowing the work perform More

by fshayman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
Nov 25, 2023 -

Bowditch Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

November 20, 2023

They have always been accommodating to my schedule and get me in and out in a timely manner. The staff is always friendly More

by ixrayfxs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
Nov 20, 2023 -

Bowditch Ford responded

Thank you for your positive review!

November 20, 2023

The people at Bowditch Ford are polite, courteous, and knowledgeable with what they’re doing , I would differently recommend them for all my car’s service needs. More

by Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano, Tristen Brannon
Nov 21, 2023 -

Bowditch Ford responded

Renee, thank you for leaving such a great review and high star rating.

November 17, 2023

Bowditch has fabulous customer care that I haven’t found else where . Pre owned vehicle selection was great as were the prices. More

by bluestarof2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelcey Jordan, Dennis Cozzens, Linda Puglisse
Nov 21, 2023 -

Bowditch Ford responded

Thank you for your review, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

November 15, 2023

Took car in for warranty. Initially it took 3 months to get get a replacement engine. Then it took several weeks for installation. Car was returned dirty and it had a scuff on More

by Fatman39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
Nov 15, 2023 -

Bowditch Ford responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Bowditch Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. If you are interested, we would love the opportunity to review your recent service experience with the advisor you worked with. When you have a moment, please reach out to our Customer Relations Manager (Amanda) at amanda.p@bowditchauto.com or 757-591-3633.

November 15, 2023

Hands down the best dealership I have been to for service. They get your vehicle in on time and don’t give you the run around. Great customer service! More

by tylera23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
Nov 15, 2023 -

Bowditch Ford responded

Thank you for your business and your positive review!!

November 10, 2023

Bowditch Ford is always top tier. My family has purchased six vehicles from Bowditch in the recent years and they have always been understanding of our needs and wants and are more th More

by Dwp5233
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelcey Jordan, Dennis Cozzens, Tristen Brannon, Walter Holmes, Amanda Price
Nov 10, 2023 -

Bowditch Ford responded

Thank you for the repeat business and for your positive review of Bowditch Ford!

November 03, 2023

Tristan is my go to every time, I bought my car from Casey and when they sent me too Ford to get my car fixed right after I bought it I’ve never taken it back there because of how attentive Tristan is. More

by kaylaedward424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
Nov 04, 2023 -

Bowditch Ford responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

November 02, 2023

After a very negative experience at another dealership, we can to Bowditch Ford and instantly received a friendly and professional welcome. Donnie and Kelsea were fantastic and we left with a Ford Explore More

by JimHansen1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Parfitt, Kelcey Jordan
Nov 02, 2023 -

Bowditch Ford responded

Your business and positive review is much appreciated! Thank you so much!

October 26, 2023

Excellent services and help from the money I bought the truck to needing service work done. Great dealership More

by fivepointssolutions
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Puglisse
Oct 26, 2023 -

Bowditch Ford responded

Thank you for the positive review of your experience at Bowditch Ford!

...
19
...