Bowditch Ford

Always a pleasure dealing with Al Cusano and his service team. His team sets the bar high for all dealerships in Hampton Roads. Appreciate the competence and professionalism that is always on display when team. His team sets the bar high for all dealerships in Hampton Roads. Appreciate the competence and professionalism that is always on display when attending to my vehicle needs. More

It was a good experience it was good to talk to AL service adviser great job. service adviser great job. More

Good service and I look forward to return. Tristan is great and always up front about cost and time Tristan is great and always up front about cost and time More

Al make you feel a part of the family. He knows you by name and knows what to do to take care of you and your vehicle He knows you by name and knows what to do to take care of you and your vehicle More

Brought my truck in twice for the same reason and it still not one of the tires leaks still not one of the tires leaks More

They treat me very well and they always have given me good service every time I visit the dealership. good service every time I visit the dealership. More

They are the best ,when it comes to service and customer support , they get it done support , they get it done More

Need to change your system. I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took the I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took them but was unable to talk with me. My appointment was for 8am Thur 6/7 for recall work and oil change/tire rotation. No call from Bowditch so by 3:40 pm I called and was put in to Tristen's voice mail. I called back after 20 mins and was told Tristen had left for the day. No one knew anything about my vehicle. They found it and told me I could pick it up. This is the second time since coming there that when Tristen leaves or is not in no one covers his work. You need to hire more people and have them trained to work together. They need to make sure they turn their customers over to another service person who then follows up on the cases. I should not have to hunt down my vehicle, you should be calling me with updates. Currently I have to rate you as POOR customer service. More

Excellent service. Courtesy pickup and delivery was excellent. All work requested was performed to my satisfaction. Courtesy pickup and delivery was excellent. All work requested was performed to my satisfaction. More

I love everything about Bowditch Ford especially the service department A very professional team of people who really cares about their customers service department A very professional team of people who really cares about their customers More