Bowditch Ford

Dealership had car for 10 days without a single call to provide an update on troubleshooting the fault code. I called several times and they said service writer would call back and he never did. I left vo provide an update on troubleshooting the fault code. I called several times and they said service writer would call back and he never did. I left voice mails and he wouldn't call back. I went twice and spoke to him and he said he'd get and update and call me (again, never did). On day 11 we went and spoke with the service manager and General manager and things started moving. Got truck back on day 15 with a new $1300 catalytic converter. More

Courteous staff and great service. Good back up for any issues with service or service. No hesitation on corrective measures Good back up for any issues with service or service. No hesitation on corrective measures More

There are odd fees that got tacked on to this oil change and recall repair that make no sense and should be explained. I have no idea what “misc charges” are and why that cost me an additional $9.44 especia and recall repair that make no sense and should be explained. I have no idea what “misc charges” are and why that cost me an additional $9.44 especially since I specifi asked if I would incur any other charges beyond my coupon covered oil change of $49.99. The bill ended up being $66.48. I appreciate my service advisor but beyond that, I’m not thrill by my bronco that has had break noise since it was 6 months old or by the charges at Bowditch. It is unlikely that I will buy a Ford again. More

Great service and customer service and identified issue fixed was resolved. Car rides great again. fixed was resolved. Car rides great again. More

Excellent experience, reasonable time spent waiting and reasonable price. I’ll be back next year. reasonable price. I’ll be back next year. More

Clean and thorough shop service. Staff was friendly and waiting are was nice, allowing a view to the shop. Staff was friendly and waiting are was nice, allowing a view to the shop. More

I am always treated with respect and kindness. I appreciate that Al knows my car. I appreciate that Al knows my car. More

I have been bringing my Ford Focus to Bowditch and Al since I bought it in 2006. The service has always been excellent. I'm sure they will keep my new Maverick on the road for as long as they have my F since I bought it in 2006. The service has always been excellent. I'm sure they will keep my new Maverick on the road for as long as they have my Focus. More

Bowditch Ford is a great dealership. I purchased my 2016 Edge there in 2019. They have always provided good and timely service for both of my vehicles. Al Cusano has been very courteous I purchased my 2016 Edge there in 2019. They have always provided good and timely service for both of my vehicles. Al Cusano has been very courteous and honest about the vehicles condition. I would recommend him to anyone who needs service from Bowditch for their vehicles. More

Service rep took good care of me Got me in quickly and took care of the issue very happy with the service I received thank you took care of the issue very happy with the service I received thank you More