Bowditch Ford

Had my 2011 ford fusion towed to Bowditch because my battery died and when I replaced it. I was locked out by my cars anti theft system. My adviser was Al Cusano. It took about two weeks to get my vehic battery died and when I replaced it. I was locked out by my cars anti theft system. My adviser was Al Cusano. It took about two weeks to get my vehicle back. Prior to heading to the shop Al called me and asked did my dash lights work. I replied yes and he said well they don’t now. When I got to the shop to pay I asked him to explain what was going on and he told me that wires were cut off of the main harness which caused the lights not to work. Well more than my light weren’t working nothing in the dash works. He than told me there was nothing else they could do because they don’t have manuals for my vehicle. The mechanic basically cut blindly causing more damage but, they said they were focusing on getting the car started and that I should take it to Best Buy because they install after market alarms and the best he could do is give me a discount. He even stated that they found a harness but it’s 2700 dollars as if I’m supposed to pay for the damage they caused. I’ve called to speak to the general manager Walter Holmes. I can’t seem to get him. I’ve left voicemails and sent an email still no reply. Seems like I’m being ghosted. More

Very friendly staff and no pressure ,they showed patience and gave me time to decide on the purchase and gave me time to decide on the purchase More

This was my first visit for my personal automobile and I was very satisfied with the service performed. was very satisfied with the service performed. More

Always good service. Service advisor, Ken Nelson, communicates clearly and quickly regarding issues with my vehicles. Service advisor, Ken Nelson, communicates clearly and quickly regarding issues with my vehicles. More

Good and staff was very nice wait time was at least an hour and comfortable waiting room. hour and comfortable waiting room. More

Modern and clean facility with friendly staff. I was able to easily schedule my appointment and have service completed in a reasonable timeframe. I was able to easily schedule my appointment and have service completed in a reasonable timeframe. More

A very positive experience! Service Manager was engaged and went beyond mechanical issues in the service bay to assist with a personalized demonstration in the service lane. Service Manager was engaged and went beyond mechanical issues in the service bay to assist with a personalized demonstration in the service lane. More

Quick and courteous service as usual. Al Cusano is a pleasure to do business with. Al Cusano is a pleasure to do business with. More

As usual, my cars provided stumbling-blocks on the way to getting inspections done, but done it got and Al and Mr. Holmes worked with me to get them straightened out and back home, safe and sound. getting inspections done, but done it got and Al and Mr. Holmes worked with me to get them straightened out and back home, safe and sound. More

Very smooth transition from counter to waiting room. Representatives seem ready for action. Some more stern than others but that’s what make is work so well. Your coffee machine needs an immediate o Representatives seem ready for action. Some more stern than others but that’s what make is work so well. Your coffee machine needs an immediate overhaul. I have a great contact with Primo water and coffee services. More