Bowditch Ford

The degree of professionalism is unsurpassed in both vehicle sales and service. My 2009 Ford Escape is the perfect vehicle for my family. Al Cusano and the Blue Team service identified a potential maj vehicle sales and service. My 2009 Ford Escape is the perfect vehicle for my family. Al Cusano and the Blue Team service identified a potential major problem (battery) and were able to repair the problem under my warranty. The Bowditch shuttle driver (Bob Pickrell) drove me to work and gave me his card with cell number to call for a ride back when my vehicle was ready for pick-up. I purchased my 2009 Ford Escape on December 18, 2008 from Dennis Cozzens and Susie Perry. I have recommended the dealership to several other individuals which have purchased Fords also. When I decide to trade, I will return to Bowditch for my next purchase. This dealership is very responsive to its customers, whether they are male or female. That speaks volumnes!!!! More

I called expressing an interest in my wife and I test driving a 2012 Focus after stopping by a couple of weeks earlier for a look at what you had on the lot. David got us in promptly and gave us the test driving a 2012 Focus after stopping by a couple of weeks earlier for a look at what you had on the lot. David got us in promptly and gave us the test drive. We were impressed with both the car and his knowledge of the vehicle. We detest pushy saleman, so talking to David was a refreshing change from other dealerships we had visited recently. He listened to what we both had to say and what we were looking for in the car. We initially were thinking of buying the "S" Model, and although you had none like that on the lot, he did a search for us to try to locate one. After some discussion between us three, we decided to look at an "SE" model that was available. We liked the upgraded features that this model had, and after some more friendly discussion we decided to try to make a deal on that car. Of course I wanted to get the car at the best price possible, but I also understand that you weren't going to give it away. David cut to the chase and showed us what I consider a fairly good deal without a lot of posturing, which I liked. Of course I would have liked to pay less, but I felt the deal was good for both you guys and us. We then dealt with Mike on the financing options, and he was both knowledgable and friendly. My credit is somewhere in the mid range because of past problems that were not exactly my fault (ex-wife), but I think he got us a decent deal on the financing. I didn't really say anything, but was a little disappointed that Ford Credit didn't take me, as I have bought three cars in the past and paid them all off, although it has been quite a few years since those loans. David contacted our insurance co. after Mike got us straight with registration and tags. The car was prepped for us and David put on our plates, gave my wife a lesson on the Sync system, and reiterated that if we have any questions or problems to not hesitate to contact him. Overall, I was very impressed with the whole experience of a situation that I had actually been dreading, that is, the actual purchase process. I would most definately recommend you guys to other people, and would give you first shot when I am in the market for another vehicle. Again, David and everybody I dealt with there werew excellent, and I hope to have the same experience with your service department. More

Bowditch Ford is an excellent dealership. THe sales transaction with Joe Garrity was smooth and easy. The service experiences with Al Cusano have been great also. THey both go above and neyond to make transaction with Joe Garrity was smooth and easy. The service experiences with Al Cusano have been great also. THey both go above and neyond to make sure that we are happy, satisfied customers. More

Overall I have been satisfied with all the services performed for both of our cars for several years now. I'm not a car person, so with any work I'm always very suspicious when it comes to work that i performed for both of our cars for several years now. I'm not a car person, so with any work I'm always very suspicious when it comes to work that is recommended that "needs to be done". The reason for the 3 in customer service is that when I asked for a price I'm always quoted a price that is "around this or that price." The only time I was quoted an exact price was when I bought my tires this past year. The only thing I can recommend is that if you have a customer rewards card, is that you check for coupons on the internet. I was quoted by two different people that a brake service would run anywhere from $250-$300, and that there was a $50.00 mail-in rebate. Turned out that when I checked for coupons on-line that Bowditch offered a brake service for $179.99 and I still got my $50 rebate though Ford. Now since they know I'm a regular customer and they must be aware of these on-line coupons. That's the reason why I always have the feeling that I'm being taken for my money, most of the time there is a better deal with a coupon, but they don't always notify you. If I wouldn't have checked myself, I would have overpaid at least by $100 for the same service. For the rest keep up the good work and overall I'm a satisfied customer. More

Overall...I was 100% satisfied with the service even though the problem still exists with my 2011 Escape. I honestly feel the Service Department has & will do all they can until they get it right and S though the problem still exists with my 2011 Escape. I honestly feel the Service Department has & will do all they can until they get it right and Service Advisor Perry Phillips has convinced me that he to is committed to getting it right & that's all I'm asking for. More

This is my second unsatisfactory experience. The first one occurred when I asked for a tire rotation. Service stated they performed the rotation and charged for it, when they did not. When I pointed it ou one occurred when I asked for a tire rotation. Service stated they performed the rotation and charged for it, when they did not. When I pointed it out they, they made up an excuse then did it. This last visit, they were unable to find the problem I went in for. Also, I asked for an oil change- they said they did it. But my Truck's system check states that the oil is currently at 40 percent. More

Bowdictch Ford is a very professional establishment all Bowdictch Ford is a very professional establishment all of the customer representatives are very knowledgeable and very customer orenitated. I woul Bowdictch Ford is a very professional establishment all of the customer representatives are very knowledgeable and very customer orenitated. I would defintley refer this dealership to all of my family and friends as I have done so in the past. When ever my family is looking for a vehicle we will always return to Bowditch Ford. More

I have been using Bowditch Ford for the last several years for service of 4 different vehicles and I have found that they are responsive and sincerely seem to want your business. I have never walked aw years for service of 4 different vehicles and I have found that they are responsive and sincerely seem to want your business. I have never walked away from a service experience and wondered if I had been had. The dealer ship is where my son bought his current and first car from and the sales department worked hard for him as well. More

I purchased a new vehicle from this dealer. All went well until I noticed a simple spelling error on the DMV title and registration. Dealer referred me to the DMV - who referred me back to the dealer a well until I noticed a simple spelling error on the DMV title and registration. Dealer referred me to the DMV - who referred me back to the dealer and round and round. After 3 hours of phone calls I gave up and went to the DMV, paid $12, and had the name corrected. The DMV ladies told me that I shouldn't have to pay and the dealer should have fixed it - but at this point I just wanted it fixed so I paid. I don't mind a mistake, but failure to fix it is unsatisfactory. Note: I'm ammending this review and increasing some of the scores. After it was posted, the dealer contacted me and sent me a check refunding the $12 I spent at the DMV. More

I have been a customer at Bowditch Ford for many years, and always receive great service through their employees. Recently I ordered a new Ford Mustang through Bowditch Ford, and Walter Holmes helped m and always receive great service through their employees. Recently I ordered a new Ford Mustang through Bowditch Ford, and Walter Holmes helped me though the whole process of picking out each option I might want on my vehicle. Walter was very helpful explaining the new features of the car, and I got my car within the specified time frame they initially estimated for me. Casey and Walter gave me a great price on the new vehicle as well. The service department always takes good car of my vehicles, and are friendly. Al Cusano takes car of everything when I walk into the service department, and is friendly to work with. If I have an issue with a vehicle they take care of it the first time I bring it in to service. More