Bournival Jeep - Service Center

Easy to work with. Fair and transparent sales. We ended up buying our 2016 Wrangler here and were very happy with the simplicity of the purchase, communication, delivery etc. Since then, I've also We ended up buying our 2016 Wrangler here and were very happy with the simplicity of the purchase, communication, delivery etc. Since then, I've also had the Jeep serviced there a few times and each time has been easy and on time. They know Jeeps and are a local, family owned business. Great group. More

4-Wheel Drive Serviced We had been experiencing light on dash indicating we needed 4-wheel drive serviced. As it turned out the part needed to be ordered (but covered under We had been experiencing light on dash indicating we needed 4-wheel drive serviced. As it turned out the part needed to be ordered (but covered under the Power Train). Installing new part took longer than expected, but Mike arranged for us to have a loaner so we could go about our working days. Our experience with Mike is always a pleasant one. Car now is working fine. More

Winch & winch guard installed Had a new Warn Winch & JEEP Winch guard installed on my 2018 Wrangler JLU Rubicon. John & Mike were very attentive to my concerns & needs with the win Had a new Warn Winch & JEEP Winch guard installed on my 2018 Wrangler JLU Rubicon. John & Mike were very attentive to my concerns & needs with the winch install & operation of it. Great Team. More

oil change Came in for my first oil change and they took it in right on time, It was a quick turn around and I was on my way. Mike is a great guy to deal with. Came in for my first oil change and they took it in right on time, It was a quick turn around and I was on my way. Mike is a great guy to deal with. More

Speedy service Was in a fender bender and my back plate mount was taken off. Spoke to John Kuliga and told me to come in next day to take a look at it. I did and it Was in a fender bender and my back plate mount was taken off. Spoke to John Kuliga and told me to come in next day to take a look at it. I did and it was fixed immediately and also John noticed that I had recall on my Jeep and that my tires need to be inflated to proper PSI. Everything was done in a matter of a few hours! More

Routine service, maybe ok? If it's even done. I took my 2015 Jeep Willys in for routine service (oil change). There was a squeak coming from the passengers side rear wheel, Sounded like a brake pa I took my 2015 Jeep Willys in for routine service (oil change). There was a squeak coming from the passengers side rear wheel, Sounded like a brake pad wear indicator. I asked them to check it out while rotating the tires. They came back and told me there were no issues everything is fine. Fast forward 3 months. My passengers side rear brakes are now metal on metal. No increased usage. This tells me that the dealer probably wrote off my concern to "another dumb customer hearing things". I guess if you want something done correctly, you need to do it yourself. Unfortunately I can no longer trust this service and will continue to maintain my own Jeep. This weekend I'm now replacing and fixing more than needed, since the issue was not addressed when I brought it to their attention. 12/4 update. Called the dealer, they wouldn't even try and understand where I was coming from. Continued to tell me to make an appointment. Lack personable skills. Ended up going no where. More

Routine service Routine service on my 2018 grand Cherokee. As always, fast and efficient. What makes it even better is a comfortable waiting and work area with cof Routine service on my 2018 grand Cherokee. As always, fast and efficient. What makes it even better is a comfortable waiting and work area with coffee, cappuccino, popcorn and snacks. What more can you ask for in a dealer? Oh and their pricing is competitive for service. More

Excellent Service I would like to thank Mike Fletcher (Service Adviser) for his help in resolving a tricky lighting issue on my 2016 Jeep Cherokee. The Cherokee is act I would like to thank Mike Fletcher (Service Adviser) for his help in resolving a tricky lighting issue on my 2016 Jeep Cherokee. The Cherokee is actually a company/fleet vehicle, and I had had an 'after market' trailer hitch and lighting harness installed at a different facility (UHaul... avoid it like the plague!) Within two months of installation the trailer lights stopped working altogether, and the tail lights and turn signals on the Jeep soon followed suit. Mike and his team cut out the faulty lighting harness that Uhaul had installed, and repaired my tail lights and directional lights so that I could drive safely once again. He also ordered a Jeep trailer lighting harness, which he installed at a later date, cleverly mounting the lighting adapter and connector in the bumper so that it looked like it was original equipment. He also patiently waited for (and negotiated with) the Fleet Manager late on a Friday afternoon, and succeeded in having the leasing company pay for the whole thing... Now THAT is excellent service! Thank you, Mike, and the rest of the Bournival service team! More

Great experience over all. It is always nice stopping by Bournival jeep for service. I especially enjoy sharing a cappuccino which they provide to me with Alissa , the owner, Mi It is always nice stopping by Bournival jeep for service. I especially enjoy sharing a cappuccino which they provide to me with Alissa , the owner, Mike Hollis and Jessica. They always make me feel at home. I can't wait to trade my car in for a new Jeep ! More