Bournival Jeep

Seamless process. Super, super awesome customer experience and service! After driving the Jeep around for about 30 minutes, I received a phone call simply asking how I was liking it so far. These experience and service! After driving the Jeep around for about 30 minutes, I received a phone call simply asking how I was liking it so far. These guys rock! More

Cant say how helpful the staff was with words but will try. Colby and jessica were very helpful in meeting my needs for my new car and really appreciate the friendliness of both of them. try. Colby and jessica were very helpful in meeting my needs for my new car and really appreciate the friendliness of both of them. More

This was my first time buying a Jeep, and I was thoroughly satisfied with my car buying experience at Bournival. From the moment I stepped on the lot, Steve was friendly and took time to understan thoroughly satisfied with my car buying experience at Bournival. From the moment I stepped on the lot, Steve was friendly and took time to understand my situation without pressuring me. He was able to quickly assist me with my questions, and ultimately provided me with an excellent overall experience. He had a deep understanding of the vehicles, options and pricing possibilities and made my decision an easy one. More

My experience with Bournvial Jeep was wonderful! David was so friendly, knowledgeable, and went above and beyond to help. I can not say enough about the fantastic service and attention I received. was so friendly, knowledgeable, and went above and beyond to help. I can not say enough about the fantastic service and attention I received. More

Everyone at Bournival Jeep is friendly, helpful, and professional. I have purchased several vehicles from them, and am always impressed with the service! They really know how to take care of the custome professional. I have purchased several vehicles from them, and am always impressed with the service! They really know how to take care of the customer. More

Jeremy was professional, knowledgeable and accommodating. We were able to workout a deal with no pressure tactics. Jeremy made my purchase a positive, pleasant experience. We were able to workout a deal with no pressure tactics. Jeremy made my purchase a positive, pleasant experience. More

Let me first start by saying if I was rating only the sales department it would be great across the board, unfortunately my experience extends beyond just sales. I purchased a jeep commander for my mothe sales department it would be great across the board, unfortunately my experience extends beyond just sales. I purchased a jeep commander for my mother and have handled all communication with the dealer there after. Sales was great, he was knowledgeable, friendly, not pushy or obnoxious, like the stereotypical cars salesman. Made the purchase quick and painless. Would highly recommend Jeremy to anyone looking for a jeep. Service department on the other hand is terrible. Customer service skills are horrible, they are rude, disrespectful and have no understanding for urgency in matters with which they were responsible for the damage. Shortly after purchasing the jeep the AC went in it. 4 months after purchase so the dealer warranty didn't cover the repair which was fine and understandable. An appointment was made and jeep was dropped off. Was completed the same day as it was dropped off. i picked it up 7 hours after dropping it, yet I was charged for an 8 hour repair that was completed in less time, the vehicle was returned and clearly had not been inspected after the service was ordered. The following day upon needing to fuel it was discovered that the fuel cap and filler neck were broken in the process and as a result left the vehicle stranded 2 hours away from home. I had to go fix it in order to fuel the jeep so it could return home. Upon calling the dealer service tried to deny having accessed that area and upon further pressing they agreed to look at the jeep. It was determined that they did access that area and were at fault for the damage. At no point did the service manager call to apologize for denying that they were responsible or that they caused the damage. Instead we picked it up and there was a gift card for 50.00 oil change which is not even enough to cover the cost of changing the oil in the vehicle. As if after the tremendous issues demonstrated by the service department warranted returning to them for services. Now following a month after the ac repair it does not work again and service made no attempt to get it in to repair the issues in a timely fashion. I am extremely disappointed in the fashion in which the service department repairs, responds and communicates with their clients. It is hard to believe the gap in professionalism from the sales to service side of the same dealership. More

We had been looking for a vehicle for my son and bought one a few months ago that turned out to be a nightmare. We then started our search again and went to a couple dealerships with one being your typica one a few months ago that turned out to be a nightmare. We then started our search again and went to a couple dealerships with one being your typical high pressure annoying sales team. Even after being told several times we had purchased another call we are still being bothered my this dealership. When we arrived at Bournival, Colby was a refreshing change and made buying a car a pleasant experience. He listened, was honest and did everything we asked. He met our budget very nicely and never tried to push something more expensive at us. I have already referred someone to him and will continue to do so. Jessica was also very pleasant and made the financial part of the experience comfortable and simple again not pushing for us to add to our budget which could lead to unpleasant feelings down the road. My son really enjoys his car and as the person who has to help solve the problems for him it was a wonderful experience having Colby and Jessica on my side and helping however they could. Thank you, Cheryl Klockars More

Steve Tobey was most knowledgeable on all aspects of the Jeep Grand Cherokee that we looked at. In addition he knew the features of vehicles that we were also interested in. He was fact based and applied no Jeep Grand Cherokee that we looked at. In addition he knew the features of vehicles that we were also interested in. He was fact based and applied no pressure to buy. He acted as a consultant. In addition Jessica walked us through the loan process within five minutes. She also was highly knowledgeable and fact based. We have had other Jeeps and Mike Fletcher has done an outstanding job in helping us with service. He is the reason we came to Bournival Jeep to look for a new vehicle. A true full service dealership with highly trained personnel that are delightful to work with. More

I was in the mood for a convertible sports car this summer. one caught my eye at the bournival jeep eagle dealership on Lafayette rd. Portsmouth. I pulled in to take a closer look and after setting the summer. one caught my eye at the bournival jeep eagle dealership on Lafayette rd. Portsmouth. I pulled in to take a closer look and after setting the alarm off trying to open the door a very pretty sales girl named anissa came out and after asking her a few questions I had to have it. she asked me if I would like to take it for a drive and we did. it is a 2010 Nissan 370z cabriolet convertible roadster . loaded with bose stereo system, 7 speeds, slap stick, wheel padde shifting or automatic.only 8000 thousand miles on it and in mint condition.she said that other people had been looking at it so I put down $300 to hold it.i told her that I have a terrible credit rateing but now posses the ability to make payments. I met with jess their finance manager and brought her the necessary paper work. they,re.bank called me at 9 am the next morning and asked me 3 questions. I asked the person from the bank if it was looking good and she said yes. by 10 am anissa called me and asked me if I was ready to come pick up my new car. I couldn't believe it. jess,es creative and smart business sense helped to fly this transaction through their bank. I went to the dealership and had it insured at in 10 minutes. I could not believe how quikly this all went through.the whole team at that dealership is the best I have ever seen and been in this area for55 years and have been in the sales business.i also bought a 1994 jeep grand Cherokee with 130000 thousand miles on it 7 years ago and it is the most relable car ive ever had. the Nissan already was priced well to sell and they did even better. they search auctions all over the country and bring back many great cars , makes and models. the whole team was extremely professional and knowledgeable.i highly recommend visiting them to see what they have. one very happy customer, doug from rye. p.s. their is a photo of me and the car onthierr face book page.. More