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Bournival Jeep

Portsmouth, NH

4.5
591 Reviews
About Bournival Jeep - Your Portsmouth Jeep Dealer for New and Used Cars- Woman Owned and Operated For Over 10 Years! At Bournival Jeep, we are fully transparent so that you experience the best auto shopping process possible. As New Hampshire's largest Jeep-only dealership, with a Better Business Bureau (BBB) A+ Rated Business, we are in the top 10% of the nation's dealers for customer sales and satisfaction. We also have New Hampshire's only on-site off-road test drive course! Come enjoy the easiest car buying experience ever.
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2355 Lafayette Rd

Portsmouth, NH

03801

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Showing 591 reviews

March 04, 2020

I cannot express sufficiently my gratitude and appreciation for the folks at Bournival. They went above and beyond to meet our needs. They made special arrangements to help us surprise a family me More

by SweetPeace12
Recommend Dealer
Yes
Employees Worked With
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fletcher, Steve Tobey, Mike Hollis
Mar 16, 2020 -

Bournival Jeep responded

Thank you for taking the time to review us. We enjoyed working with you to surprise your daughter! What a great family you have, and we are fortunate you are part of our family too. Enjoy Live the dream, drive a Jeep. Alissa

February 19, 2020

Dale claus the general sales manager is a scam artist who tries to give low ball offers for vehicles. I highly recommend not doing business. More

by Smiller33333
Recommend Dealer
No
Employees Worked With
Dale Claus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Bournival Jeep responded

Mr. Miller, Our initial offer of $19,000 is representative of a 2015 Jeep Wrangler with 70,000 miles. Unfortunately, the $3500 wheels, tires and lift you upgraded to more than 5,000 miles ago, does not significantly increase the value of a 70,000-mile vehicle. It is worth noting CarFax reported the structural damage after both Bournival Jeep and you purchased the vehicle. While we make every attempt to deliver a premium experience and product to our customers, we cannot control CarFax’s reporting timeline. Also, we did offer you an additional consideration of $1,500 to $20,500 for options such as trailer tow package, and Bluetooth, etc… that we normally do not add to 70,000-mile vehicles. Also, I believe you received offers of $5,000 and $10,000 for your 2015 Jeep Wrangler from other dealers. ~ Alissa Bournival

February 17, 2020

Steve Tobey and Michael Hollis were a pleasure to work with! We visited many Jeep dealers in the area before buying from Bournoval and would definitely recommend them! More

by Sarah L
Recommend Dealer
Yes
Employees Worked With
Steve Tobey, Mike Hollis
Feb 24, 2020 -

Bournival Jeep responded

Thank you for your recent purchase we are happy you are enjoying your Jeep. Live the dream, drive a Jeep and have fun! Alissa Bournival

February 10, 2020

Fred is so kind and caring Fred helped me build my Jeep. He took his time with me. He is so professional. He made the buying experience fun, exciting, and full of adventure! More

by joelleeden3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2020

Mike is amazing. Always up to date, cheerful, honest. I don’t let anyone else service my 2 keeps. I bought my Jeep on his recommendation. More

by Dlacroix1
Recommend Dealer
Yes
Employees Worked With
Mike Fletcher
February 02, 2020

Smooth and uplifting car dealer experience I was interested in looking at a new Jeep Wrangler, but had not intended to buy one that day. I went to Bournival where I had purchased in 2015 my Wr More

by robrien22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Leibund
Feb 03, 2020 -

Bournival Jeep responded

Enjoy your Wrangler and may you have many adventures ahead of you. Thank you for believing in us we appreciate that you took the time to review us. Live the dream drive a Jeep! Alissa

February 02, 2020

The best car buying experience ... EVER! Ryan is a total pro the knows Jeeps cold. Going through all of the setup in a completely informative and logical way. Delightful in all regards and have found my dea More

by B4MC
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Murby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Blaisdell
January 27, 2020

Very Satisfying Experience Purchasing a new velicle from Bournival Jeep was a very positive customer experience. Jeremy Brocato's product knowledge was extraordinary and his ef More

by Will_Ralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Brocato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Bournival Jeep responded

Congrats Ralph family on your purchase of your new Wrangler. How much fun are you going to have driving your Jeep May you enjoy every adventure ahead of you! Thank you Alissa

January 26, 2020

Pleasant salespeople, no hard pressure sales tactics. Good vehicles with good option choices. Great pricing on vehicles and fair trade value offered. Thanks Bournival jeep of Portsmouth More

by 6silver
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Walter, Mike Fletcher, Steve Tobey, Mike Hollis
Jan 29, 2020 -

Bournival Jeep responded

Thank you for your recent purchase. I am pleased that you are happy with us. Enjoy and have lots of fun driving Alissa

January 16, 2020

Great to deal with Awesome guy to deal with and Always kept me involved and made me comfortable Jim understood what I wanted and never pressured me but eventually he br More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Brocato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Walter, James Blaisdell, Mike Hollis, Rob McGrath
Jan 29, 2020 -

Bournival Jeep responded

Thank you Don for purchasing your new Grand Cherokee we appreciate you! Enjoy all the seasons ahead of you and have fun Alissa

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