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Bourne's Auto Center

South Easton, MA

4.9
4,906 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,906 reviews

May 26, 2010

I am writing this as a revision of my previous review, which was negative based on a customer service issue I had after purchasing my car. After posting my review, I was contacted by the General Manager More

by johnpcal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Kelley
Jun 14, 2010 -

Bourne's Auto Center responded

I am sorry to hear about your experience here. This is certainly not how we have grown our business over the past 40 years. I take your feedback and the dealerrater certified dealer program very seriously. We had a sales and management meeting this morning and have implemented a system to prevent this from happening again. We have a point contact person that will be responsible for all "We Owe" that have not been completed in time for delivery, this employee will sign off and coordinate all of these customer concerns. We typically do a great job of following up on these concerns, which is what is frustrating me the most. The fact that your salesperson was on vacation for over a week certainly did not help the situation, but is certainly not to be used as an excuse. If there is anything else I can do at all right now to correct this or any other concern you may have please contact me. Also, your sales representative is no longer with our company, therefore allow me to serve as your point of contact from this point forward. Yours in Service, Michael Kelley General Manager, 508-230-5885.

May 07, 2010

I had an overall pretty good experience with this dealership, the salespeople were very nice/friendly and I'm happy with my car but was a little dissatisfied with the follow through in general, with More

by bexx320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard
April 27, 2010

Bourne's Auto Center is not your typical used car dealership. I bought a used Nissan Murano there. They agreed to take it to Nissan dealership for inspection (I paid Nissan dealership but Bourne didn More

by akurland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pair
April 27, 2010

I had heard great things about Bournes. Three members of my family bought cars there so I did have some references. Everyone there was very helpful and did their best to accomidate me make this process as e More

by mlima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Strong Shawn, sales manager
April 27, 2010

My rating for Bournes is between Good and Great. This is the third vehicle we have purchased from Bournes. One for my wife and two for me. All three times were with David Pair. David is great and he does wh More

by raugustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pair,
April 26, 2010

I recently bought a car at Bourne's: they were helpful and reliable in every way. The price was so good on the car that I had it taken to an outside mechanic to be checked out... The mechanic said it look More

by otak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
April 26, 2010

i'am very pleased with vehicle and the level of experience.it nice to see how a low keyed used auto dealership should be.i had been looking for many months at mercury montego's.bourne's had the nic More

by h127x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : david pair
April 26, 2010

i spent months looking for a mercury montego premier awd.after looking at several dealerships i found bourne's to have the model color and miles i wanted.david pair was nothing but awesome.it so nice to More

by h127x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : david pair
April 23, 2010

A bit hectic in the shop with only 3 sales reps on a Sunday. David was helpful and answered questions. Certainly no pressure, which was a welcomed change. He did forget to give me my registration, wh More

by mdfederi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pare
April 23, 2010

I spend a lot of time to find the right car and right price then I found Bourns on the one of web sites, I checked the prices, which where affordable, that's was the rison I called I spoke with David Pa More

by chmurek12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pair
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