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Bourne's Auto Center

South Easton, MA

4.9
4,907 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,907 reviews

February 01, 2012

very happy with purchase.Had a couple of small issue,Mike made sure they were taken care of.He stayed on top of things and made sure I sure I left happy.thank you once again. More

by ScottGar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : david olson,mike kelly
Feb 01, 2012 -

Bourne's Auto Center responded

Scott, It was a pleasure working with you and your family. I hope you enjoy the Expedition and your camping excursions! I will contact you next week when we receive your part on order. Thank you for taking the time to review your experience. Thanks Again, Michael Kelley General Manager

January 28, 2012

I can't say enough about my experience at Bourne's. It was fantastic. I had heard good things about Bourne's from two people close to me, so I visited the lot early on in my search. I had a great experien More

by Joeyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Kelley
Jan 31, 2012 -

Bourne's Auto Center responded

Joe, All we can say is wow! The experience you had is what we demand of ourselves every single day with every single customer, whether they purchase from us or not. I hope you are enjoying your vehicle and truly appreciate you taking the time to write about your experience. If you have any questions or concerns please contact me immediately. Thanks Again, Michael Kelley General Manager

January 24, 2012

David Pair was excellent to work with! No pressure sale and would buy another car here and with David if I needed to. They have a good selection of vehicles although some of the SUV's I test drove were ei More

by nena090673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pair
Jan 31, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review our dealership. We make every attempt to recondition the vehicles as they arrive to our dealership to make sure that they present well when you arrive, however it sounds as if the vehicles you were interested in had not been reconditioned. I am glad that David followed through and had the vehicle reconditioned to our standards upon delivery. I apologize that you were not 100% satisfied with your trade in value. There are many factors that go into figuring a value for your trade in vehicle, with condition being the most important. I would be happy to discuss how we arrived at your trade in amount at any time. Thanks Again for taking the time. We hope you are enjoying your pre-owned vehicle. Sincerely, Michael Kelley General Manager

January 17, 2012

This is a hassle free used car dealer. They had a great selection of Honda Accords. David Olson was great, he was great to deal with and didn't pressure us. He found us a great car and it was an easy dec More

by Sd1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Olson
Jan 31, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to write about your experience here at Bourne's Auto Center. We hope that you are enjoying your Honda Accord. If you have any issues or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

January 05, 2012

These guys are awesome. I've bought two vehicles from them over the years. They allow you to test drive as many vehicles as you like and they have tons of cool vehicles to drive too! They offer a low pri More

by boldstep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Miller
Jan 05, 2012 -

Bourne's Auto Center responded

It was a pleasure working with you on your vehicle purchase. Thank you for your repeat business, it is loyal customers like you that really help us to grow our business. If you have any questions or concerns please feel free to contact me at anytime. Thanks Again, Michael Kelley

December 07, 2011

I was looking for a Black Mercedes C 300 Sports version and still under factory warranty. I found online through autotrader that they had it in inventory. Drove there and met David Pair. I took the testdri More

by amit517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pair, Shawn, Micheal Kelly
Jan 04, 2012 -

Bourne's Auto Center responded

Amit, Thanks for taking the time to write your review and I enjoyed working with you and getting to know you. You certainly found yourself a beautiful Mercedes. If you need anything in the future please contact me direct. Thanks for the bottle of wine, my family and I enjoyed it over the holidays!! Thanks Again, Michael Kelley

November 11, 2011

After recently deciding I wanted to purchase a Cadillac STS, I did some research online to find a dealership that not only had the vehicle, but also received favorable reviews by other consumers. I was ve More

by kpatrico
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Olson and Shawn Saunders
Jan 04, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review our dealership. It is great that our positive reviews were one of the reasons that you came to our dealership. We take great pride in our repeat and referral business and look forward to working with you and your referrals in the future. Let us know if you need anything at all. Thanks Again, Michael Kelley

October 30, 2011

Service department is great! Always timely and thorough. Great to have a trustworthy service center that is friendly and reliable! Would definitely recommend checking this place out! More

by mackin1515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Clark, Mike Clark
Nov 01, 2011 -

Bourne's Auto Center responded

Thank you for your kind words about our service department. We know there are many choices when it comes to having your vehicle serviced and we are fortunate that you choose us. If you need anything at all, please don't hestitate to contact us. Thanks Again, Michael Kelley GM

October 28, 2011

Although I did not end up purchasing a vehicle from bournes, I still wanted to give them a review. I worked with Michael Kelley and he was excellent. They are certainly no pressure and very honest abou More

by altawila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Kelley
Nov 01, 2011 -

Bourne's Auto Center responded

Thank you for writing about your experience here at the dealership. It was unfortunate that we were unable to find a vehicle that fit your needs. I am confident that if we keep in touch we will find the right vehicle at the right price for you. Thanks Again, Michael Kelley General Manager

October 22, 2011

Dave was very knowledgeable and helpful during the purchasing process. also, the vehicle needed some work done after we picked it up, and the service department made every effort to fix it and resolve More

by trutt101604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Olson
Oct 24, 2011 -

Bourne's Auto Center responded

Thank you for taking the time to write about your experience here at our dealership. We are glad that your experience was in line with what we demand of ourselves. If you need anything at all, please don't hesitate to contact us. Thanks Again, Michael Kelley GM

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