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Bourne's Auto Center

South Easton, MA

4.9
4,907 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,907 reviews

May 08, 2013

Just bought our 6th vehicle and will be back when we are ready for another. I have recommend Bournes to my family and friends and will continue to do so whenever I can. More

by cpmac27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2013 -

Bourne's Auto Center responded

Thank you for you and your families continued business over the years. It is loyal customers like you that are the foundation of Bourne's Auto Center. We look forward to many more future sales and service experiences. Thank you for the 5.0 rating! Michael Kelley General Manager

May 03, 2013

Bourne's Auto Center is the first place we think of when we are looking for a car. This is our second purchase this year and we highly recommend them to our family and friends. We are treated like fa More

by BobGoulet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 07, 2013 -

Bourne's Auto Center responded

We cannot thank you enough for your continued business over the years. The best measure of our customer satisfaction is the amount of repeat and referral business we retain. I also want to thank you for taking the time to review your experience. If you have any questions or concerns, do not hesitate to reach out to Shawn or David and they will be happy to assist you. Thanks Again, Michael Kelley General Manager (508)230-5885

May 02, 2013

This was totally a new experience for me when purchasing a car. First after spending over $30,000. No one said thank you. Asked that the tires be replaced only two of the tires were replaced. Had to wait o More

by Rowsertl
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt, Andy, Andrew Gesner
May 19, 2013 -

Bourne's Auto Center responded

I had the opportunity to speak to this customer on the phone and offered my sincere apologies. Having a negative review is certainly disappointing. We will take this review as an opportunity to learn and improve. Thank you for taking the time to review your experience. Michael Kelley General Manager

April 16, 2013

Overall quick and painless experience. I did come in late in the day and never really looked over the vehichle until I came to pick it up... I left a deposit and came back a full week later and the one More

by Coastal1482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Nevens
Apr 16, 2013 -

Bourne's Auto Center responded

Thank you for your feedback. Please contact me directly at 508-230-2903. I would like to get this rectified as soon as possible. I apologize for any inconvenience and I am confident that we can resolve your issues. Thanks, Michael Kelley General Manager

April 10, 2013

Came to purchase new vehicle after looking at inventory online received follow up immediately. Upon first visit to dealer received outstanding friendly service. Definitely will recommend Bourne's and woul More

by Jrobichau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 10, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We look forward to servicing your referral customers and will look forward to seeing you in the future. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 07, 2013

Extremely low hassle and low pressure, great sales employees, cars are beautifully maintained- mine looked brand new when i bought it. Great service and finance offerings to round off the experience More

by tucc1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Nevens
Apr 10, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. Our "No Hassle" approach has worked effectively for us for over 10 years! It allows the customer to find the vehicle that best fits their needs. We are thrilled that you had the experience we demand of ourselves. Thanks Again, Michael Kelley General Manager

April 01, 2013

I stumbled across the site, spoke with Tim Strong and concluded on the LR4 and wired the money though i am yet to pick up. Tim is a professional sales rep and will recommend him. More

by adebola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Strong
Apr 10, 2013 -

Bourne's Auto Center responded

The vehicle just got shipped yesterday! We hope that it exceeds your expectations. If you have any questions please contact us. Thank you for taking the time to review your experience. Michael Kelley General Manager

March 29, 2013

I needed to buy a car and in the past, the buying experience always felt like having a root canal without anesthesia, in fact, I think I would rather have the root canal instead of buying a car. More

by mruby1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 10, 2013 -

Bourne's Auto Center responded

WOW! Thank you for such a thorough review of your experience! We are thrilled that you had the experience that we demand for our customers every day. If you have any questions or concerns please do not hesitate to contact myself, Andy or David! Thanks Again, Michael Kelley General Manager

March 29, 2013

This dealer really knows how to handle the customer. They take the time to let you decide if the vehicle is right for you. Dave Olson does a great job and there is absolutely little pressure on you to d More

by tmac64641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 10, 2013 -

Bourne's Auto Center responded

All the way from Epping, NH! Thank you for making the trip to Bourne's Auto Center to find your pre-owned vehicle. We thrilled that we made the trip worth while and were able to allow you to find the vehicle that best fits your needs. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

March 28, 2013

Andrew and Jake were really nice and my bf have been trying forever to get a car and we Fi ally did they explained everything so well that we had no questions in the end they even made sure the insuranc More

by brittanym9
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Nevens, Andrew Gesner
Apr 10, 2013 -

Bourne's Auto Center responded

Thank you for the 5 STAR rating! We are here to assist in every aspect of the vehicle purchase, including coordinating the insurance and registration. If you have any questions, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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