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Bourne's Auto Center

South Easton, MA

4.9
4,907 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,907 reviews

May 29, 2013

Overall my experience was good. I liked working with Shawn. I did think the process of filling out the paper work and putting the plates on the vehicle took a little longer than needed. I also thought i More

by Jhutchings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weir
Jun 07, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We use these reviews to learn and improve. We will certainly work on expediting the paperwork and registration process. It is our goal to have all of that done within 30 minutes as there is a substantial amount of paperwork and electronic entry to complete the paperwork and receive the plates from the RMV. In in an effort to keep our used vehicle prices as low as possible, it is not possible for us to fill every vehicle we sell(214 vehicles in May). We take that money and invest it in the safety and maintenance of the vehicle before the customer takes delivery with our rigorous 30 point inspection process. I want you to know that we appreciate your business and your feedback. We will certainly use this review to improve! If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 25, 2013

Friendly low pressure sales staff. No haggling over fixed prices of vehicles. Cannot comment on negotiations on trade ins though-we did not have one. Test drives easy without sales staff present. Clean good More

by Gordoncgordonc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We are glad that your had the experience that we demand of ourselves everyday. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 24, 2013

Bourne's website was very useful in determining what vehicles were available as well as providing pertinent info about the vehicles. David Pair was terrific in terms of helping me narrow down which vehi More

by mcreedon4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Gesner
May 28, 2013 -

Bourne's Auto Center responded

Thank you for the positive feedback regarding our new website. We are thrilled that you had the experience that we expect every customer to have when they shop at Bourne's Auto Center. Your experience from the sale, to the finance, to the extended warranty, is exactly what all customers should expect. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 23, 2013

12/12 I came in to check a 2010 Ford Fusion SEL Bourns had for sale. I was VERY surprised by the ease on which is able to see the car and the no pressure approach. I was able to test drive it with my wife More

by chill10974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1
May 28, 2013 -

Bourne's Auto Center responded

Thank you for writing your review after close to six months of owning the vehicle! That means you must really love your Fusion! We are excited to assist your wife with her pre-owned vehicle purchase. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 23, 2013

Excellent buying experience. Most dealerships hold you hostage or mark up the vehicle so much that you dont know what your paying. I will definitely be back and will recommend to my family and friends. More

by Maten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake, Jake Nevens
May 28, 2013 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We know there are many options when it comes to purchasing and servicing your pre-owned vehicle. We are truly grateful that you choose Bourne's Auto Center. We look forward to working with your friends and family. Thank you for taking the time to review your experience. Michael Kelley General Manager (508)230-5885

May 22, 2013

By the time I went to visit Bourne, I was exhausted from interacting with traditional dealers. The negotiation games, the subpar condition of the cars, the hard sell. Bourne and my sales rep, Dave, were a b More

by Slbaldwin121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. Everyday we are here trying to duplicate the exact experience you had! We look forward to offering the same experience to all of your friends! If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 19, 2013

My experience with Mat at Bourne's Auto was great. Mat understood what it was I was looking for, and never pushed anything out of my comfort zone on me. His honesty and commitment made the choice easy More

by k2brown11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center and with our sales associate Mat Smith. We are very fortunate to have employees like Mat who are passionate about what they do. Employees like Mat, who are passionate and enthusiastic, provide our customers with the best car buying experience possible. If you have any questions or concerns please do not hesitate to contact myself or Mat and we will be glad to assist. Thanks Again, Michael Kelley General Manager

May 15, 2013

Hats off to Dave Olson and the rest of the Bourne's Auto team for a great buying experience. The no-pressure atmosphere and responsive customer service made it easy for us to make our decision and leav More

by geoffm33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We strive for the 5.0 rating and are thankful that you had the experience we demand of ourselves everyday. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 10, 2013

I purchased a car from Dave Olson who was really helpful in answering all my questions about what would be the right car for me. Also Shaun was great deal with and got us a great rate and a nice low monthl More

by spf55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 08, 2013

I came to look at a chevy malibu on a Sunday afternoon and found that the front bumper was going to be repainted which was good for me because the nose of the car would look brand new. I thought that the More

by markhogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 19, 2013 -

Bourne's Auto Center responded

It was a pleasure meeting with you, I could see how happy you were when picking up your vehicle. You truly had the experience we strive to provide our customers. There is nothing more satisfying as a manager. If you have any questions or concerns, please do not hesitate to contact us. Thank you for the 5.0 rating!! Michael Kelley General Manager

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