Bountiful Mazda

See the inspection report! If you are purchasing a used car from Bountiful Mazda, make sure you ask to see the service department’s inspection report. Please. Learn from my experience. My wife and I had wa car from Bountiful Mazda, make sure you ask to see the service department’s inspection report. Please. Learn from my experience. My wife and I had wanted to purchase a Honda CR-V for about 6 months and we had been watching online for the right deal to show up. We had been watching a CR-V at Bountiful Mazda for about 3 months and noticed that in that time period the price of the car dropped a total of $4,000. With the significant price drop it was finally within our price range and we decided to check it out. A very common question when buying a used car is “What’s wrong with it?” this was one of the first questions we posed to our salesman when we looked at the car. Of course his immediate response was “nothing” and went on to explain how they perform a 120-point check on all used vehicles and customer satisfaction is very important to them. We took the car for a test drive and everything looked and seemed ok. When it came time to negotiating the price our salesman wouldn’t budge and kept saying that they don’t haggle prices and what the car is priced at is their best deal. I knew that wasn’t true since I had watched the price drop over $4,000 in 3 months but I digress. So the sales manager in the “glass room” came out and gave us a sob story about how they were losing money on the car and how great a deal it was and how they couldn’t afford to drop the price at all. The price was good, not great, and in the end we went ahead and purchased the car (cash, no financing). We purchased the car on a Saturday and since our local mechanic doesn’t work on weekends we planned to take it to him on Monday to have it inspected by him. We were informed at the time of purchase that there is a 3 day no questions asked return policy as well as a 30 day 3,000 mile warranty on the vehicle so we felt safe in purchasing it at that time. Our mechanic checked the car out and found that the car was leaking oil. I contacted the service department but they said I would need to wait to talk to the service manager who was out of town before any warranty work could be authorized. So I waited a few more days and talked to the service manager. He had me bring the car in to be inspected and noted right away that in their own inspection report when they took the car in on trade they too had found the oil leak. Why was I not informed of this when I bought the car? Why wasn’t it fixed before they put it back on their lot? What is the point of the 120 point inspection if it finds things wrong and then they do nothing? His response was that the service department is responsible for getting used cars to pass state inspection and emissions. After this point they make a note of any and all things wrong with the vehicles, this information is then passed to management and sales and it is at their discretion to disclose this information to the buyer. Does this seem ethical? Please ask to see these reports when buying a used car! After many phone calls and complaining to management they determined that the oil pan was leaking and it would be around $500 to fix. I was outraged that they would not cover the cost and that this was not covered in their 30-day warranty, especially since they knew about the leak the whole time! Again, after many phone calls they agreed to pay half of the cost of the repair, which was better than nothing, so I agreed. I brought the car in to have it fixed and soon after they called me to say that it wasn’t actually the oil pan, but a hose that was a quick fix and they would repair it for free! Wow! Great! Stay tuned…. About three weeks after they fixed the hose I again noticed oil on my garage floor. I took it back to the service department thinking that perhaps the hose had come loose and it was a quick fix. Upon inspection they concluded again that the oil pan was leaking and, again, agreed to pay half. I left the car with them that day. The next morning I received a phone call saying that in fact, it wasn’t the oil pan that was leaking (surprise surprise) but in fact the leak was coming from somewhere around the engine. They noted that to remove the necessary parts and see where the leak was coming from would take 18 hours of labor and cost $2000! Just to see what the problem is! At that time they also mentioned that they were NOT going to cover any of the cost of the repair. They advised me to take my CR-V to Willey Honda down the road and see if they had any thoughts. So an $89 fee to Willey Honda confirmed what it took Bountiful Mazda four visits and over a month to figure out. That the leak was coming from somewhere near the engine and would cost at least $1000 to diagnose. What a nightmare. So that “good” deal I got in February is now turning into a terrible ordeal. Several things irritate me about my experience at Bountiful Mazda. First of all, had the sales staff informed me of the leak at the time of my purchase I would have absolutely investigated the leak further before giving them my money. Obviously used cars come with some issues and I am not delusional in thinking that every used car should be restored to factory new, but they should at least INFORM the customer. Secondly, if the service department would have taken more than 30 seconds to look at the oil leak they may have found where it was coming from and informed me earlier instead of dragging me along for months. Third, for a dealership that professes to be “different” and has banners in their showroom manifesting their “commitment to customer satisfaction” I found them to be no different than any other dealer. Once they have your money, they don’t care anymore. Obviously there are many positive reviews of this dealership but just be aware that it is not all sunshine and rainbows at Bountiful Mazda. Because of my experience I cannot and will not recommend this dealer to anyone. It is easy to love your dealer when nothing goes wrong, but the true test of a dealership is how they treat the customer when something does go wrong, and in my experience Bountiful Mazda completely failed. More

We walked in and were greated immediately by Holly. She was very nice and friendly and very helpful. We looked at a few used vehicles, but didn't want to spend a lot of money on someone elses car. Drove was very nice and friendly and very helpful. We looked at a few used vehicles, but didn't want to spend a lot of money on someone elses car. Drove a new 2011 Mazda 2. It was awesome and we were sold. Entire process was quick and mostly painless :) AWESOME people and car. Thank you hope any service needed is just a great More

I have been a customer of Bountiful Mazda for many years. Buying different types of Mazda such as , the Navaho, the MX3, the CX7, the Mazda 6 and now the CX5. I have been extremely happy with all of them. On Buying different types of Mazda such as , the Navaho, the MX3, the CX7, the Mazda 6 and now the CX5. I have been extremely happy with all of them. On Feb.24, 2012 I was contacted by MJ Macdonald from Bountiful Mazda letting me know that the new CX5 was in, knowing that I was interested in this car. I bought it! Not only for loving the product that Mazda puts out, but for the Customer service that is given by everyone at this dealership, from the service department always friendly and accommodating to all my needs and fast service. The sales staff is there for me and not to just sell a car. They really care about what I want in a car and what I can afford. The leasing manager Debb is fantastic making sure that all the aspects of the lease is understood. She is so caring. I have not and will not shop at any other dealership. Thanks MJ for all you do. More

I purchased a new Mazda CX-7 from Bountiful Mazda. This is my second CX-7 I have purchased in three years. After 100,000 miles of quality service to my first car, I was anxious to return to Bountiful Mazd is my second CX-7 I have purchased in three years. After 100,000 miles of quality service to my first car, I was anxious to return to Bountiful Mazda for my next. Not only do I love the quality of my Mazda, I especially liked the support from the Service Department. They are friendly and helpful. The waiting area is so comfortable with access to free internet, coffee, etc. MJ McDonald and Tim were great to work with on the purchase of my new 2012 Mazda CX-7. I will definitely return to get my next car there. More

Had a great experience! Didn't feel like I was be pressured that I had to buy something. Jason was great to work with and kept in touch after my first visit and helped me get exactly what I wanted on pressured that I had to buy something. Jason was great to work with and kept in touch after my first visit and helped me get exactly what I wanted on the next visit. Thanks!! More

Our experiences at Bountiful Mazda was very enjoyable, The staff is very professional and knowledgeable, especially Scotty. We very much enjoyed dealing with him. and would not hesitate returning, or refe The staff is very professional and knowledgeable, especially Scotty. We very much enjoyed dealing with him. and would not hesitate returning, or referring anyone in the future. More

The customer service at this dealership surpasses ALL dealerships! This was the absolute best car purchase experience I have ever encountered. They just took care of majority of the deal before I even dealerships! This was the absolute best car purchase experience I have ever encountered. They just took care of majority of the deal before I even arrived at the dealership. When I did arrive there everyone on the staff was friendly and helpful. I will definitely recommend Bountiful Mazda to all my friends and family and anyone I hear talking about purchasing a car. Dallas started talking with me by phone and internet, when I arrived he introduced me to Tim who was phenomenal also. Then I had the pleasure of signing papers for my car with Debbie. I am one very happy and satisfied customer FOR LIFE! More

I would like to recommend that anyone looking for a car visit Matthew McAfee at Bountiful Mazda. He made the entire experience wonderful. He delivered immediate service which saved us time and money. H visit Matthew McAfee at Bountiful Mazda. He made the entire experience wonderful. He delivered immediate service which saved us time and money. He found the exact car I was looking for at an excellent price. More

I bought a Mazda 3 2010 in Aug of 09. We were talked into the warrenty to cover the windshield and paint. One of the selling points that your finaince manager used to sell this warrenty was telling us door d the warrenty to cover the windshield and paint. One of the selling points that your finaince manager used to sell this warrenty was telling us door dings would be covered on the Paint and forgot to mention that Window crack were only covered if they are under 1 inch. We were also told we had free tires for life if we had the car serviced through at your location. First of all the Free tires, NO 50% coverage yes (Big Differance) that was the first time we were let down by you, second time was yesterday when I called to use my Window warrenty because my window appearnty had a chip on the rain sensor that I could not see since it is black and speckled, and it crack about 10 inches very small hair line crack down the middle of the windshield, obviously it is not covered I found out when I call the next morning to get it fixed, but I know it is fixable because I have had them fixed before. On my way home form work lastnight I was hit with another rock right in front of the driver side, It is a rock chip the size of a dime, so I called today to have rock chip fixed before it spiders out and figured when the tech comes out to fix that, I would pay out of my own pocket to have the the crack fixed, But they now refuse to fix the new rock chip as well. I also inquired about having my a door ding fixed and it is not covered either. The warrenty I was sold is absoluty worthless, and your right shame on me for Trusting your finainace person and not reading over everything carefully, a mistake I won't make again, also another mistake I won't make again is buying from Bounitful Mazda. Your staff is freindly enough and comes across trust worthy, I will be sure to share my expieriance with as many people as possible. Shame on your orginization for pushing a product such as Cal-Tex. They have cost you a customer for life... Jennifer Daniels More

I wrote a review last night and after waking up, I need to say something else because I didn't say that Jason our primary sales person had a bad attitude from the start with us. Treated us with a down si to say something else because I didn't say that Jason our primary sales person had a bad attitude from the start with us. Treated us with a down side questions negative about bringing back an aveo that just happened to have ticking sounds and hot odor from under dash. I previously spoke to Dallas first and he said just bring it back and wanted to make it right. Great! He did. Jason stepped up to close the deal to my surprise. OK well then he didnt really connect with me cause my wife was the decision maker. I would like to say I was on ksl for 2 days looking for cars and was just helping her. Didnt need to ignore me Jason. This guy represents your company. just thought you should know. Rick More