Boulder Chrysler Dodge Ram - Service Center

Banned from Speaking with or entering Dealer premises I have been trying to get answers on work performed on my 2006 Ram 3500 Mega Cab since Boulder Doge worked on it July 18th 2019, They have asked for p I have been trying to get answers on work performed on my 2006 Ram 3500 Mega Cab since Boulder Doge worked on it July 18th 2019, They have asked for paperwork from me which I have provided to their e mail address Jeff Service Manager provided. I was told to contact Chrysler Dodge by Jeff which I did (opened a case)and was referred back to the Dealer as they performed the work. I contacted the Dealer again (Jeff) Service Manager and was told the area Manager has to deal with this, Jeff told me he would phone me back didn’t happen. August 16 th Friday I spoke with Jeremy Service Manager who told me the Area Manager was in hospital and Jeff had gone home. He could also not answer my questions. Saturday morning Service Manager Jeremy telephoned me and talks at me, when I asked my questions he spoke over me yelling I dont listen was aggressive and condescending Jeff told me to get a lawyer and contact Chrysler Dodge and Then he told me never to contact Boulder Dodge again and never come to the Dealership and slammed the phone down. I was never asking for money only an explanation on why certain work was done along with why in writing I was told all my brakes front and rear were metal to metal cost$1500..I had my brakes checked at another reputable place and they showed me the brakes and put in writing the state which was NOT metal to metal. I contacted the Boulder Internet chat and provide my info and asked for the General Manager to contact me. UPDATE August 20th. The General Manager contacted me from Boulder Dodge and said he would speak with Service Manager Jeremy and I am not banned but to deal with another Service Manager. The General Manager also explained that the experience Boulder Dodge Technicians have is they can tell the brake wear and whether the pads and disks need replacing without looking at them (I am amazed as everywhere else take the wheels off and look before telling the Customer they have to pay $1500). I would think very hard and deep before having any work done at this Dealership even if they can diagnose measurements without looking. More

Repairs are made up and charges are excessive My history Boulder Dodge goes back many years. I have bought three vehicles off of their lot over the years when they were Valley Dodge before they mo My history Boulder Dodge goes back many years. I have bought three vehicles off of their lot over the years when they were Valley Dodge before they moved to their current location. I think we all know that things are usually look a bit more expensive at dealerships and we have to be cautious, but I felt like I was always treated fairly. In the last couple of years of been purchasing oil change cards that are good for four changes and a service check. In the past, they've come up with a big, expensive list of things that needed work. I have have taken most recommendations to other places and found that I could get the work done cheaper are even that the work wasn't even needed. So still, I am going there for oil changes until recently. I went in and I had some noise in my front in suspension and I asked them to take a look at it. They could not do it at that time because of a shortage of personnel. They still change the oil and made a service check Two weeks later I had an appointment to check the suspension (I had previously taken it to another place and they said there's nothing wrong with the front in suspension), but I wanted to take it there to make sure. Once the Dodge guys got a hold of it again they came up with about $3600 project, even adding things onto the potential bill that were listed as okay two weeks before. They gave me a bill for looking for $140 which I paid. They had also added that I needed a brake job, which turned out to be not necessary, and they took that off of the $3600 quote because Jeremy realized that I had been in two weeks before and everything had been rated is okay. Sunday, one of my friends commented that if they don't give you a written signed form on what the price will or they are limited to $75 charge which I would have paid. When I went in there to complain about that they refunded my money and told not to come back again and lied about telling me that they had told me what the fee would be. That was an outright lie and was repeated over and over again. I the end when they tell me I would never come again, I didn't have to say that yes I agree, you didn't have to say that. I had taken the vehicle now to two other places that told me that there is nothing wrong with the front suspension and that could have the work done and although not necessary and there were no charges for the examinations. It might improve the sound quality of my suspension, but it would be less than half the price of a quoted. Boulder Dodge did return my$140, lied about what was said and offered. I have learned my lesson with Boulder Dodge. More

Terrible. Go elsewhere like Longmont Dodge Performed major repair and left crucial components incomplete - like not attaching the gas line to the tank! Promised reimbursement, which never came Performed major repair and left crucial components incomplete - like not attaching the gas line to the tank! Promised reimbursement, which never came in the mail, so I am compelled to warn other potential victims. More

Consistent & High Standard Been coming here for a number of years now - have traveled and been to other service department dealerships as far as South Florida and every time I w Been coming here for a number of years now - have traveled and been to other service department dealerships as far as South Florida and every time I was in another state getting my truck serviced, I'd wish they were Boulder Ram. The standard of care is extraordinary and consistent. They genuinely care about their clients. It shows. More

Bad service Bad Service at first I didn’t want to buy the car because the locks was not working and then the sales manager said he fix it so we bought the car a w Bad Service at first I didn’t want to buy the car because the locks was not working and then the sales manager said he fix it so we bought the car a week later the lock stop working we bought warranty on the car and it didn’t even cover these guys just want your money stay away from this place .... More

Nice service! I have had my truck serviced by Boulder Crysler for a number of years and have had good experiences with them. I would recommend them for service. I have had my truck serviced by Boulder Crysler for a number of years and have had good experiences with them. I would recommend them for service. More

The service department is awful, slow and understaffed. This dealer's service department is slow, understaffed and just awful. Waited almost an hour to pick up my truck. One guy, a long line, and then they This dealer's service department is slow, understaffed and just awful. Waited almost an hour to pick up my truck. One guy, a long line, and then they bring out the wrong car. Not sure I want a dealer working on my car that brings someone the wrong car. I have a 2015 Dodge Ram eco deisel and I will never go back to the dealer that I purchased it from. Horrible service. When the service guy brought me my key...finally, he did not even acknowledge the mistakes and the wait. Stay away from these people. Y More

HORRIBLE!! The worst customer service, Slow, I had to call for updates. Took 5 days to tell me I needed a new clutch, which I already knew...wanted $1000.00 more The worst customer service, Slow, I had to call for updates. Took 5 days to tell me I needed a new clutch, which I already knew...wanted $1000.00 more then another local boulder shop and would not pay for my car rental that they said they would cover at $35/day for 5 days because I took it elsewhere. More

Service department Was impressed with Matt and the whole operation. Floors were clean employees were accommodating and knowledgeable of their jobs great change from the Was impressed with Matt and the whole operation. Floors were clean employees were accommodating and knowledgeable of their jobs great change from the former management team More

Bad service I took my 3500 dodge ram mega cab longhorn edition there yesterday to get a oil change and tire rotation and it turns out that they did not even do an I took my 3500 dodge ram mega cab longhorn edition there yesterday to get a oil change and tire rotation and it turns out that they did not even do anything to my vehicle,they left my oil cap and windshield cap opened and they had splattered oil on my windshield,didn't even bother to clean it, they did not even rotate my tires! When I went back there to have them service it again, they still did not correct the problem properly , I do not recommend anyone taking their vehicles there,poor service and bad staff members, they are in need of some new staff members that really want to work and be able to accommodate customers! More