Boulder Chrysler Dodge Ram

WORST EXPERIENCE EVER We had a great experience at Chrysler/Dodge in Florida so we came here and bought a 2013 Jeep Grand Cherokee. The salesman was rude, the manager refus We had a great experience at Chrysler/Dodge in Florida so we came here and bought a 2013 Jeep Grand Cherokee. The salesman was rude, the manager refused to come out of his office when we asked to see him. The car was dented, had a loose piece of metal on the bottom, bald tires and only one key. We had to pay $275 for a new key, which still to this day doesn't work and they refuse to fix it. Oil pump blew and they told us TWICE just to keep driving. $2,000 repair. It hasn't even been a year and the car has needed 9 repairs. Worst and most expensive mistake ever, AVOID!!!!!! More

Wonderful experience! I've purchased two vehicles from this dealership, and I will continue to do so in the future. The sales people are professional, respectful, and cour I've purchased two vehicles from this dealership, and I will continue to do so in the future. The sales people are professional, respectful, and courteous. I never felt like anyone there was "out to get a sale" -- unlike other dealerships, the sales people don't jump on you the minute you walk through the door. More

Great experience I have been purchasing and servicing vehicles at Boulder Dodge for over 14 years, and I just purchased a new 2016 Dodge Challenger and once again I ha I have been purchasing and servicing vehicles at Boulder Dodge for over 14 years, and I just purchased a new 2016 Dodge Challenger and once again I had a great experience! More

Do not purchase a car here! It started off nicely until they ran a credit check on me after I told them not to. The sales guy lied to me, the finance dept was rude and the sales It started off nicely until they ran a credit check on me after I told them not to. The sales guy lied to me, the finance dept was rude and the sales manager was completely rind and condescending when I tried to tell him why I wasn't going to get the truck. Stay far away. More

Poor service, Will not stand behind the vehicle I purchased a 2016 Ram truck from this dealership, everything was fine until I noticed after 4 to 5 thousand miles that the tires were wearing very qu I purchased a 2016 Ram truck from this dealership, everything was fine until I noticed after 4 to 5 thousand miles that the tires were wearing very quickly, and that the spray in bed liner that was starting to peel of in large chunks. I brought the truck in so they could look at it. They said they would take care of it and would get back to me when they had everything in place. Well that was a month and a half ago. I have made several more attempts to get this resolved, with no effect. I talked over the phone with one of the managers. That was a very strange call. He keep saying that they had no responsibility for the tires or the bed liner. Both came with the brand new truck. And that I had inspected the truck when I picked it up, so its my fault that this is happening. So now I have a truck that needs new tires at 8 thousand miles, a bed liner that is falling off the truck, and a dealer that will not return calls or E mails. This is the worst dealer I have been involved with, and that's really saying something. Do not buy anything from theses people. They they will not take care of simple issues like these, I cant imagine if there was a major problem. More

Easy transaction, Easy sale I had a great experience purchasing a new car here. They gave me a fair price on trade and fair price on the vehicle. On a new car that's completely d I had a great experience purchasing a new car here. They gave me a fair price on trade and fair price on the vehicle. On a new car that's completely digital, they walked through everything with me because they are familiar and I don't own any other new dodge's. They took me serious from day 1 even though I was an out of state buyer. Ask for Paul in sales! More

Bad experience I traded in a 2009 Mercedes Benz ML350 with brand new Michelins and absolutely not one thing wrong with this vehicle. It was cherry. What I bought was I traded in a 2009 Mercedes Benz ML350 with brand new Michelins and absolutely not one thing wrong with this vehicle. It was cherry. What I bought was a 2006 Lexus GX470 with two new Michelins and two nearly bald tires. First off, when I traded the Mercedes in, it had a full tank of premium. When I drove the Lexus off the lot, it was half full. I bought a really crappy extended warranty that only covers for used parts. I took my Lexus to Boulder Toyota and $5,900 later and two new Michelins, I can honestly say I will never step foot, nor recommend this shady dealership even to my worst enemy. I'm still fuming over this. The sales person was the nicest guy in the world, Anthony. When I spoke to the owner of Valley Dodge, he was extremely flippant about it. Basically, you're S. O. L. I love my car, but for a 58 year old female, I really got SCR.WED. I hope whoever bought my Mercedes is really enjoying it. It was a very nice car. More

old style dealership. they just do not get it. Just purchased a used car from them. Had to hagle after receiving a ridiculous offer for the trade in. They would come back with reductions ofb$40. Ar Just purchased a used car from them. Had to hagle after receiving a ridiculous offer for the trade in. They would come back with reductions ofb$40. Are you kidding? Then, they represented that the car had been serviced multiple times at the dealership but could! LD not provide proof. Car was listed on Auto trader as having 15,800 miles, but actually had a little over 20,000. They did not apologize forthe error or anything. Finally, aafter call the paper work was complete, and we were ready to leave, we realized that the gas tank was nearly empty. Again, no apologies, no attempt to fill up the tank. Just a quote (gas is like goal tsese days). Again, who are you kidding? I have bought a lot of cars, and this is the first time that a car is delivered to me with an empty talk of gas. Stay away from these guys !!! More

Does not understand customer service In short, the staff is condescending; the sales manager Spencer is too busy to work with you; and the general manager Tyler is too focused on getting In short, the staff is condescending; the sales manager Spencer is too busy to work with you; and the general manager Tyler is too focused on getting a sale to listen to the customer. This will not be a review of complaints but a suggestion for improvement. Had the general manager the presence of mind to understand that customer service was important, not just the dollar signs, Valley Dodge would have had a sale that day. Because of the total lack of understanding of customer and sales service, this company will never get a dime of my money, nor anyone else I know for that matter. Here are my suggestions for improvement for the Valley Dodge: 1. When a new salesman is working with a customer, don’t allow other salesmen to be rude to him in front of the customer for asking simple questions about sales protocol. If necessary, talk to him later about proper procedure, but be friendly in front of the customer. Don’t belittle the salesman in front of the customer. 2. When the salesman introduces to you, the sales manager, a customer on the way out for a test drive, say hello to the customer, acknowledge him, maybe even shake his hand. 3. When I (the customer) apologize that I have to leave instead of sitting down to fill out paperwork and I give you my information and offer, please get back with me on my offer. Please don’t assume I’m playing a game. Don’t tell me you have to put me in the system and run something through the computer while I wait. Take my phone number and address, thank me for coming in, and let me know you will get back with me as soon as possible. 4. When I give you the offer after you’ve made me wait, don’t tell me you don’t know where I live (right after I wrote my address on your paperwork) or tell me that it depends on the county, city, or any such thing. Look those things up, sales manager or your employee, as you would normally do and get back with me with rejection or acceptance. 5. Don’t make the customer call to get an answer (especially since the customer has been looking at other vehicles and is curious if he should make an offer on one of them), and certainly don’t tell the customer that you, the sales manager, were too busy to call back. That is of no consequence to the customer, and makes them feel unimportant. Even if you were too busy, a better approach would be to make up a story if needed, “I’m sorry I didn’t get back with you, I’m trying to get you close to your number but I haven’t gotten there yet and I was hoping for a better response before calling. They best we can do seems to be …” Remember, if a customer really cares how busy you are, they can always help you with your busy problem by not giving you business. 6. When the general manager calls the next day to try and broker a new deal, don’t disregard the customer when they say they didn’t feel welcome at your dealership, and wanted to inform you of it. Instead of implying the customer of lying, try saying something like: “I’m sorry to hear that, can you please tell me what happened?” 7. The general manager should NOT argue and discredit everything the customer says, imply they are lying, say there are two sides to every story and refuse to listen to the customer’s side. 8. The general manager should definitely not accuse the customer of making up the story because he’s unhappy his “completely unrealistic offer” (12K asking, 10K out the door offered) wasn’t accepted, and then spend nine minutes interrupting and ignoring the customer to ask if he’s going to buy the truck or not. A better approach, even if the general manager thinks the customer is full of it, would be to respond: “I’m very sorry to hear that. We strive really hard to give everyone a positive experience. I’ll be sure to look into this and see what was going on. I’m the general manager of the store and I’ll deal with you exclusively from now on if you prefer that. Would you still be interested in purchasing the vehicle? I’d be happy to try and work with you on this but in case you weren’t aware, there are about $1000 in taxes in fees on this truck, so your out-the-door offer was pretty low, if you could…etc.” You can tell everyone later in the break room about the “crazy” customer you had to deal with, but don’t argue with the customer who said repeatedly he was still interested in the truck. Had had the general manager had the presence of mind to understand that the customer’s perception was important, not just the final price tag of the vehicle, Valley Dodge would have had a sale that day. However, because of the total lack of customer and sales service, this company will never get a dime of my money, nor anyone I know in the market for a vehicle, forever. More

Sales guys literally wouldn't give us our keys back, but it was a good deal, so after looking around, came back and bought it a week later. Been in there 3 or 4 times for service, and they keep refusing but it was a good deal, so after looking around, came back and bought it a week later. Been in there 3 or 4 times for service, and they keep refusing to warranty what IS covered by the warranty, until you threaten to sue, then they "look into it" and budge. Paid an extra 3000 for a "bumper to bumper" won't do that again as a DIYer. This dealer is pushy, extremely rude, has horrible sales tactics, and lies regularly. AVOID LIKE YOUR EX GIRLFRIEND! More