Boucher Volkswagen Marketplace of Franklin - Service Center

Always a great buying experience at Boucher Volkswagen. The service department is top notch and keeps me coming back. The service department is top notch and keeps me coming back. More

Taken as soon as I drove up. Great waiting area. Video showing service and other areas under the car and hood. Great waiting area with coffee, drinks and snacks. Mechanic came ou Great waiting area. Video showing service and other areas under the car and hood. Great waiting area with coffee, drinks and snacks. Mechanic came out and explained what he found and did. I will be back. More

Comfortable waiting area Had my car serviced there They took care of everything very quick there They took care of everything very quick More

Professional and friendly service. Felt complete confidence in their workmanship. Prompt service. All questions answered. Felt complete confidence in their workmanship. Prompt service. All questions answered. More

Staff is always pleasant + accommodating. This is my 2nd tire incident; Jacob goes out of his way to explain and does timely follow-up, as promised. This is my 2nd tire incident; Jacob goes out of his way to explain and does timely follow-up, as promised. More

Seriously the service is on point every time I bring my car in. Whether I book an appointment or use the Express Service, everything is always on point! The wait times are low, the service staff is always car in. Whether I book an appointment or use the Express Service, everything is always on point! The wait times are low, the service staff is always welcoming and friendly. I've worked with Jacob Wenzel the last few times, he's really great! More

Always seem to have some issue when I leave the dealership. Not very happy with service dealership. Not very happy with service More

Emmanuel was very kind and helpful. He communicated what needed to be done to the car and included a video on the check-up. He communicated what needed to be done to the car and included a video on the check-up. More

Too expensive, quoted $1k to fix antenna on jetta, took it to mechanic that replaced my engine offered to replace antenna for $135 per hour for a 3 hour job. No complaints about service department except w it to mechanic that replaced my engine offered to replace antenna for $135 per hour for a 3 hour job. No complaints about service department except way, way too expensive. More

Great customer service. Quick and informational. Answered all my questions and concerns. Waiting area is comfortable and I was able to work from the waiting area which was c Quick and informational. Answered all my questions and concerns. Waiting area is comfortable and I was able to work from the waiting area which was convenient. More