Boucher Volkswagen Marketplace of Franklin - Service Center

Your staff always goes out of there way to help,And are very knowledgeable at time of service and help in recovering coupons to help lower my cost. very knowledgeable at time of service and help in recovering coupons to help lower my cost. More

I had a very good experience at the dealership customer service was excellent the area was very nice I sat in waiting for my vehicle will let people know that they have good service. service was excellent the area was very nice I sat in waiting for my vehicle will let people know that they have good service. More

Sunroof drain The sunroof was fine. I had asked the service rep to look at my outside temp indicator. One works and the other does not. They looked at it, the tech The sunroof was fine. I had asked the service rep to look at my outside temp indicator. One works and the other does not. They looked at it, the tech people did not know how to fix it. His response to me was next time they would have to call VW for their opinion. My question was, why didn't you do it today and there was no real answer from him. I was very disappointed to his response. More

Oil Change First time I have taken advantage of the "Quick Service" division of Boucher VW and it was a very happy experience. I was greeted promptly, told that First time I have taken advantage of the "Quick Service" division of Boucher VW and it was a very happy experience. I was greeted promptly, told that there were a few customers ahead of me and what the expected wait would be. I sat down, had a bag of fresh popcorn and a little fresh coffee, did a bit of catching up with friends and the car was done. The only negative was that I had to pay for the oil change and tire rotation:):) More

Quick, Friendly and Helpful. I always come here for oil changes and anything maintenance else related. Everyone is always so friendly and helpful each time. The wait times are nev I always come here for oil changes and anything maintenance else related. Everyone is always so friendly and helpful each time. The wait times are never that long either. I won't go to any other Volkswagen dealership but this one. :) More

Very satisfied Everyone at Boucher was very helpful. They listened to my issue and fully explained what they found and what they did to fix it. I will go back for Everyone at Boucher was very helpful. They listened to my issue and fully explained what they found and what they did to fix it. I will go back for sure! More

exceptional staff I was able to obtain a appointment within the hour and work done in less then a hour the same day. staff was very clear on price time and ability I was able to obtain a appointment within the hour and work done in less then a hour the same day. staff was very clear on price time and ability to fix a broken taillight. the professional staff made my day and I was glad to have purchased my 9th VW Jetta from them and they continue to amaze me More

Oil chg and recall Oil chg and safety recall. Also replaced day light and wiper blades. Service was very friendly and efficient. Price was Good too. would recommend Oil chg and safety recall. Also replaced day light and wiper blades. Service was very friendly and efficient. Price was Good too. would recommend to friends. More

Good Service, Good Price, On-time when promised. 2019 Passat, 44,000 miles, Handled everything I needed and was done on-time. Was worried about spending more at the dealership and it was less than 2019 Passat, 44,000 miles, Handled everything I needed and was done on-time. Was worried about spending more at the dealership and it was less than what my normal local shop had quoted me and they gave me a loaner for the day. Service was great. More

Pleasant, Quick and efficient. Came in for a oil change and tire rotation. Everything went well. I appreciated the soda & muffin they provided in the waiting area. Well appoint Came in for a oil change and tire rotation. Everything went well. I appreciated the soda & muffin they provided in the waiting area. Well appointed. More