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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews
Call Service Center (414) 338-7948

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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December 15, 2023

Not super friendly, seemed annoyed that I said I was waiting for service. I also said when I called I would be waiting More

by Ninadebonis
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Dec 21, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we are disappointed to hear that you did not have a more positive experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Matt Larsen, at 414-525-1100 so that we can make this right.

December 15, 2023

Awesome Very nice, clean professional in every way shape and form. Really great staff to work with More

by ashburntr131996
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We're looking forward to your next visit with us!

December 15, 2023

Used express lane advisor was helpful . In and out in an hour . Very pleased More

by richard.b.gardner
Recommend Dealer
Yes
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Richard, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!

December 15, 2023

Everyone was very helpful and pleasant; work was done quickly and thoroughly. Service department is top notch! More

by clynch1
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Dec 21, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

December 15, 2023

Everyone was very helpful and pleasant; work was done quickly and thoroughly. Service department is top notch! More

by clynch1
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2023

Everyone was very helpful and pleasant; work was done quickly and thoroughly. Service department is top notch! More

by clynch1
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
Report | Print
Dec 21, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Please let us know if we can ever help you in the future.

December 13, 2023

Prompt and quality work at a very competitive price. Brevity is an underappreciated quality today. More

by TFROHNA
Recommend Dealer
Yes
Employees Worked With
Emmanuel
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Dec 13, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! Until the next time we meet, take care!

December 13, 2023

I used the express option. I was taken in a reasonable amount of time and the work was done in a reasonable time. More

by tglivesey
Recommend Dealer
Yes
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Dec 13, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

December 11, 2023

The service was much faster than expected. I planned to stay and work at the last minute, the team prioritized my vehicle. It was expected but welcomed. More

by TYLYNN80
Recommend Dealer
Yes
Employees Worked With
Emmanuel
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Dec 11, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

December 08, 2023

Was greeted right away. Set m expectations for work & wait time. Offered shuttle. Made changes to my contact info. Informed me how many oil changes are left on my coverage. More

by K. C.
Recommend Dealer
Yes
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Dec 08, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi! It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Please don't hesitate to reach out to us if there's anything more we can do!

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