Boucher Volkswagen Marketplace of Franklin - Service Center

I received excellent customer service in a timely manner. Awesome to see Boucher is showing support for essential workers. They even took care of a recall I wasn’t aware of. Awesome to see Boucher is showing support for essential workers. They even took care of a recall I wasn’t aware of. More

Great experience A pleasure to work with friendly engaged attentive great people to work with.clean well lighted nice work environment very clan bathrooms will enjoy A pleasure to work with friendly engaged attentive great people to work with.clean well lighted nice work environment very clan bathrooms will enjoy returning for next service More

Excellent !!! It’s all about people, from management to clean up people you choose the right people and it shows when I walk through your dealership. Thanks to Pat and all your people for a great service e clean up people you choose the right people and it shows when I walk through your dealership. Thanks to Pat and all your people for a great service experience. More

No masks were worn by anyone. We are in our 60s protect us, it’s not just about you. You should remember that. Hopefully sanitized what you touched inside, we did. us, it’s not just about you. You should remember that. Hopefully sanitized what you touched inside, we did. More

Fast service. Professional Customer service personnel. Professional mechanics. Car was clean when finished. Free shuttle service. To and from dealer. Free coffee and snacks in waiting room. Professional mechanics. Car was clean when finished. Free shuttle service. To and from dealer. Free coffee and snacks in waiting room. More

I had a great experience. The service was fast and the employees were informative and knowledgeable. They continue to keep my car in top shape. employees were informative and knowledgeable. They continue to keep my car in top shape. More

Jason in the service department worked successfully with Joe, the mechanic, to diagnose and resolve the cause of front end noise in my car. They continued to work the issue until completion and I am pleased Joe, the mechanic, to diagnose and resolve the cause of front end noise in my car. They continued to work the issue until completion and I am pleased with their attention to detail, conscientiousness, and perseverance to attain my satisfaction as a customer. More

We love the express oil service! They Get you in and out in an appropriate amount of time. Very clean place and exceptional nice people to deal with. in an appropriate amount of time. Very clean place and exceptional nice people to deal with. More

I was NOT kept informed by David in Service Dept., as I should’ve been. Upon picking up my GREEN GMC ENVOY= purchased there, the hood was NOT CLOSED, (fortunately, I noticed!) & I was told to WAIT, while i should’ve been. Upon picking up my GREEN GMC ENVOY= purchased there, the hood was NOT CLOSED, (fortunately, I noticed!) & I was told to WAIT, while it’s being washed. It was NEVER WASHED! I’ve had it serviced here many times before, w/ “LEXI” helping me. I understand she’s NO longer there. What a LOSS!! She was FANTASTIC!!! More

I brought my car in 3 times for the same battery drain problem. This time they said it's my radio and want 100$ diagnostics and $900 for a new one. Same day I get a coupon for employee pricing on service, problem. This time they said it's my radio and want 100$ diagnostics and $900 for a new one. Same day I get a coupon for employee pricing on service, but it's too late. Work was done. I was in the market for a new vehicle, but will definately check out other options. More