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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews
Call Service Center (414) 338-7948

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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January 09, 2024

It's always a good experience when having things done at Boucher VW: Everyone is great & helpful More

by JAMESKOTTER
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Jul 08, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Thanks, james, for sharing your thoughts about your experience with Boucher Volkswagen Marketplace of Franklin. We appreciate your business and hope to see you again soon! Matt Larsen (Service Manager) (414) 525-1100

December 26, 2023

We always experienced Fantastic and excellent service from David. He is remarkable person and very professional thank you for providing excellent service through excellent people More

by GAROHART
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're so glad you enjoyed working with David! We will be sure to share your kind words with him! Until the next time we meet, take care!

December 23, 2023

At first I had a somewhat negative experience but Matt Larsen and David E. helped me out! I truly love working with these guys and I hope their business continues to grow and bless others as they’re bless More

by F.hale0315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
Report | Print
Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're disappointed to hear of the negative experience you had at our location. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Matt Larsen, at 414-525-1100 so that we can make this right.

December 23, 2023

Prompt and courteous service. Did an excellent job on a complex task An excellent service department More

by Steven Gunn
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
Report | Print
Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Steven, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

December 23, 2023

His follow-up and communication were excellent. He returned my call. He sent a video that showed what he did. It was above and beyond. More

by dbmartin3
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're pleased to know we have been able to exceed your expectations and really help you out! We're looking forward to your next visit with us!

December 23, 2023

Very prompt & quick turnaround The dealership was clean and professional service all the way through. More

by MARKTOETZ19
Recommend Dealer
Yes
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Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Mark, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

December 23, 2023

He was wonderful. he went above and beyond to make sure all my needs were met. More

by taghredkhalil
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're pleased to know we have been able to exceed your expectations and really help you out! If you're ever in need of more help, please let us know!

December 16, 2023

The service is great and the staff is very helpful. I would recommend them to anyone looking to purchase a new vehicle or service a vehicle. More

by WADE.ANDRESEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Veguilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we're happy to hear you enjoyed your service at our dealership. We do hope we can be of assistance in the future. Take care!

December 16, 2023

I have had the best experience. The customer service and friendliness is amazing. It feels like they truly care about you. More

by Loving life
Recommend Dealer
Yes
Employees Worked With
Jacob in service
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we are confident you will always receive nothing but the best at our dealership. Your experience is our priority! We do hope we can be of assistance in the future. Take care!

December 16, 2023

Great customer care from making the appointment, follow-up calls prior to and the day of service. More

by RON@dukatz.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi! It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Thank you, and have a fantastic day!

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