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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews
Call Service Center (414) 338-7948

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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August 26, 2023

Communication was great, time to address service needs was short and no return trips needed after taking delivery - couldn’t ask for more! More

by firebirdfrank01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We appreciate your business.

August 21, 2023

I like the new video inspection of my car that Jason sent via text message while my car was in the shop. Gives me assurance that they really looked at the issues I had concerns about. More

by cochranedaniel
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you, Daniel, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 18, 2023

Excellence experience! !! Also I loved the video inspection I was sent! Emmanuel was fabulous to work with. Thank you. More

by KATIEREINDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmanuel - Excellent job 👍
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Aug 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for your very kind review, Katie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Volkswagen Marketplace of Franklin.

August 18, 2023

Everyone is always very nice and helpful. Work was done as speedy as possible. Thank you! More

by ddefilip3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Aug 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Volkswagen Marketplace of Franklin.

August 16, 2023

Quality service. I can bring my work with me as I wait in the lobby and enjoy a cup of coffee. I was back on the road in no time. Thank you! More

by DANIELA00GOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Piper
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Aug 16, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Daniela, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 09, 2023

Excellent service. The diagnostic video was very helpful as well as the information from David Eichstaedt. Very fast downtime. More

by itspolkatime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and the team met your expectations. Thank you for choosing Boucher Volkswagen Marketplace of Franklin!

August 07, 2023

Great service THANK YOU! !! Super fast in and out. Thank you again. Great place to have your car worked on!! More

by schill13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 07, 2023

Bought my GTI here and it’s been serviced here for 6 years. Love my car, love my dealership-they have a great team and I am appreciative! More

by CSK7511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 01, 2023

I appreciate the quick service and the chart on the car's condition. Jacob was very helpful. More

by TMK220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Aug 01, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Volkswagen Marketplace of Franklin to be a positive one. Please don't hesitate to reach out if you need anything else.

July 27, 2023

The use of video now is great allowing me to actually see what was checked during service More

by claudiaisbusy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wenzel
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Jul 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

It has been a pleasure serving you, Claudia. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Volkswagen Marketplace of Franklin, we look forward to having you as a valued customer for many years to come!

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