Boucher Volkswagen Marketplace of Franklin

We test drove several different makes and models at dealerships in this area and found VW to be the best. Not only was the vehicle just what we were looking for, we never felt rushed or overwhelmed. Ou dealerships in this area and found VW to be the best. Not only was the vehicle just what we were looking for, we never felt rushed or overwhelmed. Our sales associate Anthony was perfect for our sale. He wasn’t pushy and answered all of our questions thoroughly. More

I worked with Nick Imig and he was great. He was friendly and not at all pushy. He genuinely tried to help and made me feel comfortable through the entire process. Excellent customer service! He was friendly and not at all pushy. He genuinely tried to help and made me feel comfortable through the entire process. Excellent customer service! Thus is actually my third Camry that I’ve purchased through Boucher. More

Kal is the best sales rep I have ever dealt with at any dealership! Knowledgeable and very patient answering all my questions dealership! Knowledgeable and very patient answering all my questions More

Beautiful showroom with comfortable service area with drinks and snacks. Responsive sales team. Kalled Hassan made our buying experience quick and easy. This is our second car purchase at this dealership drinks and snacks. Responsive sales team. Kalled Hassan made our buying experience quick and easy. This is our second car purchase at this dealership. Love my new ID4. More

Nick Imig was wonderful! Put me in my dream car quick and easy. Highly recommend Nick.. Put me in my dream car quick and easy. Highly recommend Nick.. More

We purchased a Jetta and now a Taos. I feel we got a fair deal. I feel we got a fair deal. More

I am beyond happy with my experience at Boucher Volkswagen Franklin, and that’s saying a lot considering how worried I was about finding a reliable, affordable vehicle with a great warranty. Add th Volkswagen Franklin, and that’s saying a lot considering how worried I was about finding a reliable, affordable vehicle with a great warranty. Add that to the list of features I wanted, and I wasn’t sure I was going to find what I was looking for. Until I got in contact with Michael, not only was he patient and attentive, but he was also able to answer all my questions and educate me as well. He even went in on his day off to accommodate my busy schedule and took his time to go through every feature and button and answer any questions I had. After deciding the 2022 Volkswagen Tiguan was the car for me, he sent me to Phil in financing who was also awesome! He was able to get me a lower interest rate than I had originally signed for and took his time to learn more about my family and how often we drive. He understood how important a reliable, safe vehicle with a good warranty meant to me so he made that happen. I drive my Volkswagen with confidence and am very happy with my purchase and the service I received. I could go on and on and have with some friends and family already! As if it couldn’t get any better, not only do I have a vehicle that I love and that has the features I was looking for, but I also have the diamond ceramic cosmetic package for the interior and exterior, as well as a warranty that covers all my moving parts and so much more, & I am under budget!!!!!!! Thank you so much Michael, Phil, and Boucher Volkswagen!! I look forward to doing many years of business with you. More

Over the past 10ish years, I have purchased 8 vehicles from Boucher dealerships. Most have been at the Janesville location. This particular time was at the Franklin location and it has been by far the wor from Boucher dealerships. Most have been at the Janesville location. This particular time was at the Franklin location and it has been by far the worst experience. First the salesman. He wasn’t the most knowledgeable about the vehicle or the features it had or didn’t have, but that wasn’t a big deal. I knew what I wanted from the online description and already knew what it came with. Next the deal. Of course, Boucher Franklin when they try to sell you a car ask what payment you want to get to, not the salesman price you want. I understand the game and came in knowing what the max terms I would accept were. When the salesman came with the sales sheet the first time and he wasn’t $10 above that price point, I’m sure he thought he had me. I said no, the terms I gave you were the highest I would accept. He came back with a new offer, saying they could meet or beat those terms with the financing and my good credit. Of course he had me sign the deal sheet (not like it’s legally binding) and I even circled the price, indicating that was what I agreed to. When I’m going over the payment info with the finance guy, he shares the payment information and it’s about $5 per payment more than what I said I would pay. Is it a huge deal, to some no, but that is not what we had previously discussed as the framework of the deal. I wanted to get rout of there so I just signed. I’m sure this is what they wanted and why they promised me my price to begin with. It took them 1.5 hours after signing for the vehicle to have it ready for me to leave. I’ve never had to wait so long to take delivery of a vehicle. Finally, I traded in my vehicle on June 30. The finance company didn’t receive payment until July 22. During that time I was contacted by the finance company for my monthly payment which I paid to avoid derogatory marks on my credit. Also during this time I emailed and called the finance department where they assure me payment was sent. I called Hyundai finance and asked if they received payment, they said they did not. Finally Boucher sent another check to Hyundai finance, but for the wrong amount. They sent the new payoff amount (the amount minus the amount I paid after closing on my new vehicle) and now I am out nearly $500. I’ve had to make wayyy too many calls and emails to try to straighten out something that should have been taken care of on its own. How is it the customers responsibility the pay off on their vehicle they traded in gets completed? More

Thank you! This is my second vehicle purchased from Boucher and both have been an enjoyable experience. Phil and Kal were very professional and very personable This is my second vehicle purchased from Boucher and both have been an enjoyable experience. Phil and Kal were very professional and very personable at the same time. They both really know their job and answered any and all questions that I had. The dealership is welcoming and you never feel pressured. I look forward to saying Hi to both of these gentlemen when I come in for service on my Tiguan. Thanks again...keep up the great work!!! More

Let's be honest—the car-buying process is rarely enjoyable. Between the paperwork, waiting, and endless back-and-forth, it often feels like a test of patience. That said, Carson was the one bright s enjoyable. Between the paperwork, waiting, and endless back-and-forth, it often feels like a test of patience. That said, Carson was the one bright spot in an otherwise exhausting experience. He was courteous, transparent, and genuinely helpful throughout the entire day-long affair. I still can’t believe how long it took—but Carson’s professionalism made it tolerable. If you’re like me and dread the dealership shuffle, Carson is someone you’ll want in your corner. More