Boucher Volkswagen Marketplace of Franklin

Untrustworthy and really don't care...from Corporate down My significant other and I drove over an hour one way to see a car that we test drove and liked a lot. In fact we agreed to a price, signed agreement, My significant other and I drove over an hour one way to see a car that we test drove and liked a lot. In fact we agreed to a price, signed agreement, put money down, which they cashed the next day, and filled out credit financing. 2 days later they call and say they sold the car out from underneath us and didn't come with any solution to resolve it. Nothing. Like they thought it was OK? Then it was days of placating with no real work being done at all. I even went out of my way to find other similar cars at other dealers that they could make something happen. Not one thing did happen but a lot of excuses. The most popular was that the GM isn't available. Do these GM's work or just take people's money and run? This dealer is not trustworthy and they sell cars underneath each other and do a great job of covering it up. Not only have they not really made any reasonable attempt to remedy the situation, they don't appear to care. I recommend anyone considering any used car from these guys to run to another dealer. DON'T buy from ANY Boucher dealer. Because it appears Corporate is ok with their Dealers taking advantage of people and their money. This dealership group obviously has no process in place nor do they have people who understand how to follow it. They say they want to help, but nothing really happens. Talk is nothing if you can't back it up. We were/are just shocked at the excuses we heard instead of action. Corporate obviously condones it and just would prefer customers they took advantage of just go away. This was the most disappointing, frustrating, infuriating car buying experience we have ever had. And we will make sure people we know don't ever go to a Boucher dealer. Just ridiculous. More

Do not sign a purchase agreement here!! After test driving a car at Boicher on 8/31/2016 I agreed to a price on the vehicle and both the dealer and I signed a purchase agreement. I paid $500 After test driving a car at Boicher on 8/31/2016 I agreed to a price on the vehicle and both the dealer and I signed a purchase agreement. I paid $500.00 as a deposit, and arranged a pickup of the vehicle on 9/3/2016. I had funding prearranged. On 9/2/2016 I was notified by the dealership that they sold the vehicle to another buyer. They have my deposit and are not willing to honor their purchase agreement in anyway. More

Don't look here I want to say my salesman was very professional and extremely helpful. I agreed to a price to lease. When my credit was run, it returned good, but the I want to say my salesman was very professional and extremely helpful. I agreed to a price to lease. When my credit was run, it returned good, but the finance guy didn't like my job and said he said my payments would go from $180's/month to $250's/month. WHAT? Funny thing I leased another car and my credit was run and I was Tier 1, no extra $70/month. Is this a racket?? More

Great service! I purchased a 2015 Volkswagen Jetta. Great service! Everyone was accommodating and helpful. Joe Kryszewski was my salesman and I truly enjoyed working I purchased a 2015 Volkswagen Jetta. Great service! Everyone was accommodating and helpful. Joe Kryszewski was my salesman and I truly enjoyed working with him. I would definitely recommend Joe and the dealership as a whole to friends and family. More

Excellent experience I checked with other area VW dealerships and picked Boucher in Franklin. This also happens to be the furthest one from my home. I picked Boucher bec I checked with other area VW dealerships and picked Boucher in Franklin. This also happens to be the furthest one from my home. I picked Boucher because their personnel was the most attentive, knowledgeable, and overall the friendliest. I have a great new vehicle that fits me perfectly along with a nice extended warranty. My final decision came down to the VW Passat TDI Premium vs. the Lexus ES350. I went with the Passat and feel great with my decision. More

I purchased a 2013 Volkswagen Jetta Sportwagen. It was a great experience! Michael Tillman my salesman and was very helpful and understanding of my needs. Even though it was 95 degrees and hot and humid h great experience! Michael Tillman my salesman and was very helpful and understanding of my needs. Even though it was 95 degrees and hot and humid he never rushed me outside. He also understood that time was very important to me and that I didn't have a lot of it. He worked with me throughout the day by email to "get the job done" BEFORE I came in to the dealership later that day. Another very nice gesture was they offered to go pick my daughter up from the airport from her flight so I wouldn't be rushed at the dealership As it turned out she missed her flight and all was fine. Michael even asked about her in his message that he left for me the next day when he followed up with my new car purchase. What a great dealership! More

On June 14 I stopped in to Boucher Volkswagen to surrender my 2010 Jetta at the end of its lease. I did not think I could afford another Jetta so I had looked at other cars. Luis Veguilla was assign surrender my 2010 Jetta at the end of its lease. I did not think I could afford another Jetta so I had looked at other cars. Luis Veguilla was assigned to help me fill out an odometer statement. He inquired why I did not want another Jetta and I told him. He then said he would like to see if he could find a new Jetta that would fit my budget. He was able to work with other personnel to find a Jetta that fit my needs and had a lease less expensive than my last one. I am grateful for his assistance. The Jetta is the nicest one of the three I have had from Boucher. Muchisimas Gracias! More

Fantastic experience from start to finish - I'll never buy a car anywhere else. Sean Christofferson is a true professional & I never felt even remotely pressured. never buy a car anywhere else. Sean Christofferson is a true professional & I never felt even remotely pressured. More

After months of researching and test driving many cars, I made my decision. I was not looking forward to the next phase. Having to go to a car dealer and haggle over the price. Of course I was looking for t made my decision. I was not looking forward to the next phase. Having to go to a car dealer and haggle over the price. Of course I was looking for the best price possible, but customer service was also a priority. On line, I found the exact car for a great price at Boucher Volkswagon. I called Boucher and spoke with Mike DeVries. I was not expecting what happened next. The advertised price was in fact the price. No hidden fees. Mike was such a pleasure to work with. No sales pitch here. Just friendly, honest customer first attitude. When I arrived to pick up my car, I was still expecting hidden or add on dealer accessories to raise the cost of the vehicle. They did offer the extended warranty and a protective coating, but did not receive the high pressure sales pitch to purchase. The over all experience with Boucher Volkswagon was excellent. I would highly recommend Mike and Boucher Volkswagon to family and friends. Thank you Boucher for making my dream car a reality and the car buying experience effortless. More

Was a great experience dealing with Boucher Franklin. From the salesman Sean Christofferson to the business manager Goran Zadrima they are very friendly and helpful. We agree with the price within 10 min From the salesman Sean Christofferson to the business manager Goran Zadrima they are very friendly and helpful. We agree with the price within 10 min, no pressure whatsoever. Thanks. More