Boucher Volkswagen Marketplace of Franklin

Competitive straight forward pricing. My salesman Luis Veguilla was very helpful in providing information on their Atlases. Also was fair and efficient while negotiating price. Felt no pre My salesman Luis Veguilla was very helpful in providing information on their Atlases. Also was fair and efficient while negotiating price. Felt no pressure to purchase paint/interior protection package or extended warranties which were simply offered after we had agreed on my purchase price. No pressure to use Dealer financing. Very smooth efficient stress free negotiation. I highly recommend Boucher VW in Franklin, WI. I drove over an hour from my hometown VW dealer and I am sure glad I did. More

Pleasant experience. Just bought a 2019 VW Tiguan with Justin Zantow being the salesman. Justin and all the other employees involved made it a very pleasant experience! Just bought a 2019 VW Tiguan with Justin Zantow being the salesman. Justin and all the other employees involved made it a very pleasant experience! More

Great experience, knowledgeable sales person Drove there to test drive an Audi Q7 and realized that the VW Atlas was virtually the same price, so we bought the Atlas. The dealer was great, the v Drove there to test drive an Audi Q7 and realized that the VW Atlas was virtually the same price, so we bought the Atlas. The dealer was great, the vehicle is pretty good, but I guess we were comparing this to an Audi, which is a definite premium vehicle. More

Fantastic Experience I bought a 2019 VW Tiguan here for my daughter. I originally met with Nick Imig and the dealership didn't have the car I wanted. Nick didn't try to I bought a 2019 VW Tiguan here for my daughter. I originally met with Nick Imig and the dealership didn't have the car I wanted. Nick didn't try to sell me on a car I didn't want but instead was patient and gave me a heads up when the vehicle I wanted was available (which was a couple months later). The deal was super smooth even though my schedule was difficult due to traveling for work. Nick is super laid back but extremely professional. The dealership is outstanding. Paperwork was ready and completed in 10 minutes. More

Customer Service is 0 This is my first Volkswagen Atlas and last! Got my car back in January 20,2018 till this day September of 2019 took my car there so many times. Do NOT This is my first Volkswagen Atlas and last! Got my car back in January 20,2018 till this day September of 2019 took my car there so many times. Do NOT purchase no extra warranty it is rip off . They said aliment on this SUV can go bad pride quick . My tires are super bad all ready aliment is off and they would not fix it. My first and LAST VOLKSWAGEN That O would Buy !!!! More

Tyler Davis is the BEST I was buying a new VW after many years. And this was my very first SUV too. Tyler helped me identify exactly what I needed. We put together some great I was buying a new VW after many years. And this was my very first SUV too. Tyler helped me identify exactly what I needed. We put together some great options with great deals. This has been the best buying experience ever! More

Customer Serrvice Just purchased a 2019 Atlas SEL and had a great experience throughout the whole process. Justin Zantow, the Financial Personnel and Team were very hel Just purchased a 2019 Atlas SEL and had a great experience throughout the whole process. Justin Zantow, the Financial Personnel and Team were very helpful and professional. Great Customer Service/Care and would revisit this Dealership. More

Nick Imig - Great experience, period. If you like easy going, conversational, good listeners, just ask for Nick Imig, he will make sure you find what you are looking for and strives to ens If you like easy going, conversational, good listeners, just ask for Nick Imig, he will make sure you find what you are looking for and strives to ensure you have a great experience before, during and after the sale. I would buy anything from Nick, because he really cares about his customers. More

Nice people the salesman Joseph Kryszewski was very helpful and familiar with his products. So if you want up front people go to them, i am sure you will be very the salesman Joseph Kryszewski was very helpful and familiar with his products. So if you want up front people go to them, i am sure you will be very happy. More

Nothing but lies all the way through! I drove an hour and a half to see a vehicle, with money in hand. Found the exact model and color I was looking for, not to mention its Certified Pre-O I drove an hour and a half to see a vehicle, with money in hand. Found the exact model and color I was looking for, not to mention its Certified Pre-Owned! SCORE!!!! ..Not I went through all the trouble of getting a loan, finding a ride and drove almost 2 hours to look at said car with full intentions to buy right at opening time. This is where I'm glad I did my research into these cars and the CPO program and brought an auto body tech with me. As I started walking around the car the salesman (Nick) started immediately trying to get me to taker it on a test drive, I'm not sure if he didn't want me to inspect as closely as I was.. Either way I gave him my ID to copy and took the car about a mile or so down the road, turned around and drove to a nearby parking lot to inspect the car with no interruptions. I opened all doors, trunk, and hood. CPO vehicles are supposed to have NO VISIBLE DAMAGE, essentially a re-certified NEW vehicle. There was paint missing all the way up the edge on both drivers side doors, there was many 1-2 inch long deep scratches that you could sink your fingernail into all over the car, the front bumper's lip was creased in at least 2 spots and there was damaged paint all the way along the front edge, the passenger side had 4+ dents and there was paint missing from the center of most of them, the chrome/silver trim under the window on the drivers side front door was clawed to the point that it looked sanded with 80 grit sandpaper, the interior looked like wolverine drove it because there were deep scratches all over the door handle and the steering wheel was severely worn for a vehicle that was supposed to show no apparent wear, the headliner had sweat stains or coffee all over it, the tail light on the drivers side has moisture inside, the passenger side headlight has a chip out of the center of it, the rear bumper had severe scuffing all the way across the trunk opening from sliding cargo in and out of the trunk, there were various other scratches and a good amount of swirling all over from the roof to anywhere else you wanted to look closely at.. My point is after reviewing the CPO list by VW again I realized that the tech obviously and very blatantly lied to get this car CPO certified. I asked to have the cost reduced since I would have to get the cars finish refreshed including a serious buff and have a few panels re-sprayed, new headlight or a repair, new drivers door panel, get the window tint removed because of the bubbles and wonky cuts, get a new taillight, new front bumper, etc.. Mr. Nick says he will find out what they can do but "you need to expect this type of damage to a used vehicle" Obviously glossing over the fact that they lied on over 7 points of a CPO checklist to get a vehicle certified that was not eligible. Nick tells me that "this car will sell to someone who doesn't take care of their cars near as well as (me) and they will be thrilled because they "think" it will be a great deal." That line really stuck with me about how Boucher must work as a company.. Makes you think that he pretty much agrees it is too much but its okay because some poor sucker will buy it anyway. He also offered to see if the dealer would be willing to improperly repair the scratches by just blending the clear to fix the finish and that's when my friend inquired about de-lamination from the different clear coats and asked if I get any additional paint warranty for that and Nick said no. He also said they might be able to get the dents out that are lower in the doors but not the ones on the body lines because those are "tricky". Now, that is true, but they should have a capable tech for this. Anyway, Nick comes back and gives me the story that they have more into the car than what its posted for online so that's the bottom dollar (another lie I found a cheaper ad online after) and I left with nothing but $15k in my hand. Do not trust the CPO and do not trust Nick especially. He didn't even smile at me until the end when he told me that "I hope it works out for you next time" yikes... More