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Boucher Volkswagen Marketplace of Franklin

Franklin, WI

Overview
Employees
Reviews
Vehicles
4.7
1,225 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local Milwaukee dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. in 2005 Frank Boucher Chrysler Dodge Jeep RAM of Janesville opened it's ...
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6420 S 108th St

Franklin, WI

53132

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Showing 1,225 reviews

December 23, 2023

Painless & laid back I didn't feel pressured & they were able to secure the vehicle I wanted from another dealership which I appreciated More

by JPRIES4
Recommend Dealer
Yes
Employees Worked With
Michael Tillmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Tillmann
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Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

December 23, 2023

At first I had a somewhat negative experience but Matt Larsen and David E. helped me out! I truly love working with these guys and I hope their business continues to grow and bless others as they’re bless More

by F.hale0315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Dec 27, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're disappointed to hear of the negative experience you had at our location. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Matt Larsen, at 414-525-1100 so that we can make this right.

December 18, 2023

Mike Streff and all the staff were wonderful. He was very kind, patient and able to answer my questions, even after purchase. Would definitely recommend. More

by sandovalmari11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Veguilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Streff
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Dec 19, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 16, 2023

The service is great and the staff is very helpful. I would recommend them to anyone looking to purchase a new vehicle or service a vehicle. More

by WADE.ANDRESEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Veguilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we're happy to hear you enjoyed your service at our dealership. We do hope we can be of assistance in the future. Take care!

December 16, 2023

I have had the best experience. The customer service and friendliness is amazing. It feels like they truly care about you. More

by Loving life
Recommend Dealer
Yes
Employees Worked With
Jacob in service
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we are confident you will always receive nothing but the best at our dealership. Your experience is our priority! We do hope we can be of assistance in the future. Take care!

December 16, 2023

Great customer care from making the appointment, follow-up calls prior to and the day of service. More

by RON@dukatz.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi! It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Thank you, and have a fantastic day!

December 15, 2023

Not super friendly, seemed annoyed that I said I was waiting for service. I also said when I called I would be waiting More

by Ninadebonis
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Dec 21, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we are disappointed to hear that you did not have a more positive experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Matt Larsen, at 414-525-1100 so that we can make this right.

December 15, 2023

Awesome Very nice, clean professional in every way shape and form. Really great staff to work with More

by ashburntr131996
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We're looking forward to your next visit with us!

December 15, 2023

Used express lane advisor was helpful . In and out in an hour . Very pleased More

by richard.b.gardner
Recommend Dealer
Yes
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Dec 18, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Richard, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!

December 15, 2023

Everyone was very helpful and pleasant; work was done quickly and thoroughly. Service department is top notch! More

by clynch1
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Dec 21, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

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