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Boucher Volkswagen Marketplace of Franklin

Franklin, WI

Overview
Employees
Reviews
Vehicles
4.7
1,225 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local Milwaukee dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. in 2005 Frank Boucher Chrysler Dodge Jeep RAM of Janesville opened it's ...
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6420 S 108th St

Franklin, WI

53132

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Showing 1,225 reviews

January 11, 2024

Service took a longer time than it had in the past. It was 30 to 45 to minutes longer than they told me it would be. No one updated me on the delay. More

by MICHAL630
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our manager, Sean Christofferson, at 414-525-1100 so that we can make this right.

January 11, 2024

Excellent service and team. Communication is excellent. Consistently informed of any issues and options presented. Very professional & customer centric More

by SUSANZEQIRI
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Susan, thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We can't wait to see you again, have a great day.

January 11, 2024

Everything went amazing. Happy with the customer service! Give David a raise He was amazing More

by MICHAELJKROLL30
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Michael, we're so glad you enjoyed working with David! We will be sure to share your kind words with him! We do hope we can be of assistance in the future. Take care!

January 11, 2024

Everything was perfect as always, everyone was extremely helpful and knowledgeable of what was being fixed. David should also get a raise. More

by MICHAELJKROLL30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Michael, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!

January 11, 2024

It was great. I waited, had a coffee, did some work on my laptop, they did a great job and it was affordable. Overall I was very happy More

by TRISH.DAUGHERTY
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Trish, we are confident you will always receive nothing but the best at our dealership. Your experience is our priority! Until the next time we meet, take care!

January 10, 2024

the man handling maintenance was very good at communicating and made everything seamless it was great More

by collinjacobi
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Collin, we always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

January 10, 2024

The salesperson I worked directly with (Luis) spent a lot of time answering questions are comparing years and models with us. Very helpful and patient. More

by SMJANKE
Recommend Dealer
Yes
Employees Worked With
Troy Fredrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Fredrick
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!

January 10, 2024

Well mannered, easy to talk to. Helped get problems fixed Unfortunately a little over priced More

by GOW9508
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we regret to hear that your experience with us was not a more positive one. We strive to make sure you have a 5-star experience. Please reach out to our manager, Sean Christofferson, at 414-525-1100 so that we can make this right

January 10, 2024

I pulled in for an unscheduled oil change. Jacob reviewed my vehicle and verified service done previously to my purchasing to ensure all scheduled maintenance was up to date. He laid out what More

by Daloreon
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

January 10, 2024

I believe his name was Nick! He was great from start to finish! Highly recommend More

by Charsharlarobinson
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're so glad you enjoyed working with Nick! We will be sure to share your kind words with him! We're looking forward to your next visit with us!

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