Boucher Nissan of Waukesha

Lawrence, Drew, and Been were great to work with. I would gladly work with them again! Lawrence was very helpful and very personable! I would gladly work with them again! Lawrence was very helpful and very personable! More

I had my car towed to the when it would not start. It gave a bunch of errors that blinked rapidly when I tried to start it. The service center assured me that they ran diagnostics but nothing popped u It gave a bunch of errors that blinked rapidly when I tried to start it. The service center assured me that they ran diagnostics but nothing popped up; they also said they did checks after the regular oil change and tire rotation but again nothing pipped up. And now, a day or two later, the car has the same problem. So obviously, something was missed. More

They made the process of purchasing my vehicle hassle free, no egos or pressure involved. They were helpful and professional. free, no egos or pressure involved. They were helpful and professional. More

I like that it is clean, and the people tell me what is right or wrong with the car, and are accurate about time estimations. right or wrong with the car, and are accurate about time estimations. More

Car dealerships over the years have had their ups and downs, but what you see from most dealerships is that transparency is one of the most important attributes especially with car buying happening via w downs, but what you see from most dealerships is that transparency is one of the most important attributes especially with car buying happening via web browsers. That being said, Boucher Nissan pulled the old "yep, we will do that" before I made a 3 hour trip to buy a vehicle. When I arrived at the dealership, the work that was promised on the vehicle was not. Jason Archimede promised something in writing and then did not deliver. What made it worse is that I reached out to the general manager, Drew Harrig who offered to try to make it right.....but I have to drive back and sacrifice my time. At no time was an offer made to make this right that did not require me to give up 6-7 hours of driving time, plus 1-2 days for the time in the body shop. I appreciate trying to see how they could have made this right, but it was more a sacrifice on my end in terms of hours, mileage to drive back to dealership and just too much of a hassle. The funny part of this transaction is that I would have still purchased the vehicle if the promise had not been made, but when you are a sales guy and just say "yes" to the buyer and don't deliver - you are just reinforcing the label of "sleezy". Unfortunate to say the least, but lesson learned. Don't trust words from Jason or this dealership. Make sure of everything via pictures or in person before finalizing the sale. More

I would suggest a little better communication with the customer on the 21 point inspection page especially if items need attention. customer on the 21 point inspection page especially if items need attention. More

Great service. They take the time to explain the work that has been done, explain any upcoming services required in the near future, and always ask if I have any o They take the time to explain the work that has been done, explain any upcoming services required in the near future, and always ask if I have any other questions for them. More

Lenny was really great to work with, and was patient as I made my decision to purchase a new Rogue. There were several vehicles available that met my requirements and it took me a bit to decide on the color made my decision to purchase a new Rogue. There were several vehicles available that met my requirements and it took me a bit to decide on the color and trim package. Lenny took plenty of time to make sure that I understood all of the perks of my new car and how they all worked. He certainly earned my business now and in the future. More

Mike was exceptional to work with. He is very personable and ensures that you have any and all your questions answered. The day I purchased my vehicle he made certain that my experienc He is very personable and ensures that you have any and all your questions answered. The day I purchased my vehicle he made certain that my experience was top notch, going as far as sending my new vehicle back to the service team because it was not detailed to 'his' standards. He also took the time to go through the vehicle and all of its settings before I drove it off the lot. My previous experience purchasing a vehicle at a different dealership was a nightmare, but Mike restored my faith in that you can actually have a stress-free experience. There are still a few good car salesmen out there, and Mike is one of them. More

Good, prompt service. Friendly staff and everyone was one the same page so thins ran smoothly. Friendly staff and everyone was one the same page so thins ran smoothly. More