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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,042 Reviews

2,042 Reviews of Boucher Hyundai of Waukesha - Service Center

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January 10, 2025

So far so good first time using service on our vehicle there we will see More

by Cox
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Boucher Hyundai of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha! Rob Heaney Service Manager 262-522-1000

January 10, 2025

Not what it is used to be (2008-2021) but doing OK and thank you More

by Cardealer
Recommend Dealer
Yes
Employees Worked With
Jeremy Krubsack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Heaney Service Manager 262-522-1000

January 05, 2025

I had a repair that came up suddenly and Kerwin Ruiz got me in for the repair the same day I dropped the car off. Not only did he get the drivetrain issue repaired, but he also changed my oil, and addressed More

by CHRISTOPHER.BAILEY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Boucher Hyundai of Waukesha responded

Thanks, Christopher, for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon! Rob Heaney Service Manager 262-522-1000

December 27, 2024

I was quite impressed with the new building and the quick attention I received. The people I talked to were quite knowledgeable as what I was interested in. More

by 1UP22GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

December 25, 2024

They completed the oil change and tire rotation in a timely manner. Very helpful people. More

by MATT.DOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience, Matt! We sincerely value your business and look forward to your next visit. Rob Heaney Service Manager 262-522-1000

December 19, 2024

Everything went smooth and quick. The price I was quoted was the price I paid. Excellent friendly staff., More

by MIAFINS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Boucher Hyundai of Waukesha responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha! Rob Heaney Service Manager 262-522-1000

December 19, 2024

Purchased new car and had immediate issues. Contacted service and was not made a priority. Had to argue for a loaner, then got an electric vehicle with limited charging capabilities. Finally go More

by CoolVanGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry that you didn't have a completely satisfying experiene. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Heaney Service Manager 262-522-1000

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December 13, 2024

Our sales person ended up being very rude to us. The sale went through, and the sales person gave no other support to us. Barely spoke to us, didn't ask if we need anything. I saw other salesperson More

by JEFF.WEISSMANN
Recommend Dealer
No
Employees Worked With
Himmy Pathak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for this feedback, Jeff. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rob Heaney Service Manager 262-522-1000

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December 11, 2024

Great service and very helpful and knowledgeable staff. Work on our Santa Fe Sport completed on time and at the estimated price. More

by mkcooney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Krubsack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Heaney Service Manager 262-522-1000

December 09, 2024

Service Manager is unprofessional. He sent the only Shuttle driver to get lunch for staff (a load of hamburgers) while I waited 1 and 1/4 hours for a ride from my home back to the deal More

by MARYBCARES
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Timm
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young blond woman was very pleasant.
Dec 12, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience, Mary, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rob Heaney Service Manager 262-522-1000

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