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Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
2,056 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
2,056 Reviews of Boucher Hyundai of Waukesha - Service Center
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November 11, 2019
Fast, quality service Whenever I take my vehicle in for service, I am treated as though my time is valuable. If service is required that goes beyond the time or expense I a Whenever I take my vehicle in for service, I am treated as though my time is valuable. If service is required that goes beyond the time or expense I anticipated, it is run past me, with picture proof, which I appreciate. A minor complaint is they book out weeks in advance, which is difficult for a person who likes to be a bit more spontaneous. More
by catie15
Verified CustomerEmployees Worked With
Alicia Gunter, Robert Maas, John Diez
November 11, 2019
Great service getting new tires Jean was helpful explaining my tire options. I needed something good in snow and she pointed me in the right direction. Over great experience.l, wil Jean was helpful explaining my tire options. I needed something good in snow and she pointed me in the right direction. Over great experience.l, will use again. More
by REAGLES14
Employees Worked With
Jean Sommers
November 11, 2019
Two stars is extreme but it will catch managements attention This is not the first time I’ve had this problem. It is absolutely impossible to get a hold of anybody in the service department. Your only option is This is not the first time I’ve had this problem. It is absolutely impossible to get a hold of anybody in the service department. Your only option is to leave a voicemail and pray that you’ll get a reply and within 48 hours. So if you want to get a quick status update or add some work to the vehicle scope of service or even call to understand if somethings under warranty your best bet is it going person or call different dealership. I had a warranty issue and ended up calling corporate to get an answer. The corporate representative said it should be under warranty and will follow up with the dealership to ensure it does get performed under warranty. After two days the corporate representative told me even she was having issues getting a hold of a service technician. I understand they are busy and are in the process of moving to a bigger supercenter. This is not an excuse for a lack of communication, if anything that should be justification for hiring an additional employee to get fully trained and staffed so will be no delays when they open up the new center. I am in the market for a new vehicle and The service communication frustration is making me consider not buying a Hyundai because I don’t want to deal with the frustration of scheduling oil change get an update on work etc... in this example I was not told how long it would take for my repair to be completed and ended up taking nearly a week. An absolute true story. This location was changed my oil of a couple months ago and I called every day for a week wanting to make an adjustment to the scope of work, I wanted to purchase new tires and get an alignment. I called three times over the course of a week and I even drove into the facility to talk to somebody but because of my work schedule I wasn’t able to get in until after 6:30pm. Of course no one was there, I asked for a manager and was told to leave a note. Surprise no one called. Recommendation, expand the scope of your cashier or hire an additional employee to assist in the volume of calls to the Service department. Number two, allow for somebody to wait on hold for the next available representative to become available. More
by Jbhaldeman
Employees Worked With
Randy Malitz
November 11, 2019
Routine servicd There is the need to still resolve my red x for engine on monthly health reports. Also the rubber gasket around front doors need to be replaced. There is the need to still resolve my red x for engine on monthly health reports. Also the rubber gasket around front doors need to be replaced. More
by WYNDBRIER
November 09, 2019
Recall service. Boucher got me in for the upgrade quickly. The service area technicians were efficient and they left the car clean when they completed the job. Boucher got me in for the upgrade quickly. The service area technicians were efficient and they left the car clean when they completed the job. More
by Joy for the ride
November 08, 2019
Long term customer Never have had an issue with the service department. Honest with their assessments and prompt with completion. They communicate well. We have had 8 H Never have had an issue with the service department. Honest with their assessments and prompt with completion. They communicate well. We have had 8 Hyundai vehicles since 2004. That pretty much says it all. Randy Malitz has been a superstar for a long time; a real asset to Boucher. He has handled 99% of my service issues. More
by Steve Parda
November 07, 2019
Great Service Friendly staff. Jean is a great Service Rep!👍😀 Slight problem with CheckbEngine light on. When I came back Jean took care of the issue immediately. Friendly staff. Jean is a great Service Rep!👍😀 Slight problem with CheckbEngine light on. When I came back Jean took care of the issue immediately. More
by Dnelsa55
Employees Worked With
Jean Sommers
November 07, 2019
Great Service From the time I arrived to the time I departed service was wonderful explained all work to be completed in detail - Alicia was friendly, answered all From the time I arrived to the time I departed service was wonderful explained all work to be completed in detail - Alicia was friendly, answered all my concerns and vehicle was completed in time stated. Great Service! More
by MPJP19
Employees Worked With
Alicia Gunter
November 06, 2019
Maintaining my car My experience is always as good as having work done on my car can be. Alicia was very helpful in my choice of tires. She clearly explained the things My experience is always as good as having work done on my car can be. Alicia was very helpful in my choice of tires. She clearly explained the things that needed to be done on my car. More
by WALNUT53119
Employees Worked With
Alicia I'm sorry I forgot her last name.
November 06, 2019
Very good experience! This was my 1st time to visit your service Department And the first impression was great! Everyone is very friendly and helpful! Thank you so much f This was my 1st time to visit your service Department And the first impression was great! Everyone is very friendly and helpful! Thank you so much for great service! Hue Rashed More
by GOODMAN752002
Employees Worked With
Mike Loiacono
