Boucher Hyundai of Waukesha

We bought our new 2925 Santa Fe Caligraphy hybrid last year great car my only complaint is we never got a walk around or any explanation how all the electronics worked, just here are the keys enjoy. year great car my only complaint is we never got a walk around or any explanation how all the electronics worked, just here are the keys enjoy. More

If I could give this dealership ZERO stars, I absolutely would — they’ve earned every bit of this terrible review. I purchased a Santa Fe about 3-4 weeks ago. Prior to arriving, I called ahead, gave the would — they’ve earned every bit of this terrible review. I purchased a Santa Fe about 3-4 weeks ago. Prior to arriving, I called ahead, gave the exact make, model, and color I wanted, and was told everything would be ready. All the sales rep — [Insert Name] — had to do was have the paperwork waiting. Instead, I sat there for three hours. Strike one. I put down $10,000, traded in my vehicle valued at $14,500, and was quoted $39,500 — which basic math says should leave me financing around $15,000. Two days later, I received my Hyundai Finance paperwork and discovered that [Insert Name] had sneakily added nearly $5,000 in extras without telling me. No mention. No explanation. Just buried in the contract. Trip 1 – (Keep in mind, this dealership is a 25-minute drive one way) I drove back to confront them and agreed — against my better judgment — to split the difference and keep the warranties, just to move on. I tried to be reasonable. Not long after, I noticed the right-side door was making an abnormal sound — something was clearly broken. This is a brand new car. Trip 2 – I brought the car back and dealt with Devan in service. He told me they didn’t have the part, but they would next-day ship it. I had to call them the following day (because no one ever bothers to update you), and Devan told me it hadn’t arrived — but maybe tomorrow. Trip 3 – I called again (of course) and was told it was ready. I drove back, picked up the car… and the issue still wasn’t fixed. Trip 4 – I called to inform them the door still wasn’t repaired. They told me to bring it in again. I did — on Tuesday, July 8th. I was told (once again) the part would be overnighted. I called July 9. No part. I called July 10. No part. I called July 11. Still no part. It is now Monday, July 14, and surprise — they still don’t have the part. At this point, they've had my car almost as long as I have. From sales to service, this place is an absolute disaster. Zero transparency. Zero urgency. Zero care for the customer. They will lie to your face, take your money, dodge your calls, and waste your time — over and over again. DO. NOT. BUY. FROM. HERE. If you value your time, money, and sanity — stay far away from this dealership. As of July 14, I still don’t have my car. And no — I don’t trust them. Truth: 0 stars Integrity: 0 stars Basic honesty: 0 stars More

Alex was great explaining our problems with our vehicle along with the video from the mechanic helped us make a decision to move forward with recommend repairs. along with the video from the mechanic helped us make a decision to move forward with recommend repairs. More

The service people are very polite and welcoming from the minute you arrive until your final exit. minute you arrive until your final exit. More

Everyone was courteous as usual. Service was finished in a timely manner. I'll be back Service was finished in a timely manner. I'll be back More

Work was completed when they said it would be. And they sent me a video to show their work! And they sent me a video to show their work! More

The service mechanic who did the work in my car did a great job keeping me updated on what was going on with my car and got it fixed in a timely manner. great job keeping me updated on what was going on with my car and got it fixed in a timely manner. More

Each department I encountered answered all my questions confidently in a timely manner being very polite confidently in a timely manner being very polite More

The service is great and the waiting room is a great place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately. place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately. More

Friendly service willing to accommodate customers . Great selection of vehicles and free charging for new customers Great selection of vehicles and free charging for new customers More