Boucher Hyundai of Waukesha

Apparently, they hire internet sales people that can't read. Requested a quote via email only ....said ABSOLUTELY no telephone calls because my wife works third shift.....you are forced to leave a phone read. Requested a quote via email only ....said ABSOLUTELY no telephone calls because my wife works third shift.....you are forced to leave a phone number BTW.... Upon receipt of my email She promptly called an woke my wife. If you have ever worked third shift you know the value of not being interrupted ...especially by a car salesman (person) ....and especially when you are trying to put some money in their pocket.... No respect for the customer ...I have no respect for you! More

We recently purchased a 2012 Sonata. Our sales representative was Chris Baker who was very knowledgeable,easy to work with and very customer focused.Let Chris help you in your next vehicle purchas representative was Chris Baker who was very knowledgeable,easy to work with and very customer focused.Let Chris help you in your next vehicle purchase. More

I bought a demo from Boucher. I negotiated a price of 16795. They shook my hand and we moved forward to signing the paperwork. When the paperwork arrived the price was 16985. On top of this the rotors 16795. They shook my hand and we moved forward to signing the paperwork. When the paperwork arrived the price was 16985. On top of this the rotors were warped. They wanted to grind them down, but I insisted on new rotors on a new car. They told me they would take my warped rotors and swap them out with another new car on the lot. When it came down to it, a higher up got wind of it and said this was not an option, so new rotors were ordered, but this kind of shady dealings is exactly why car sales gets a bad name More

My fear of the stigma of the "sleazy used car salesman" is gone after my experience with Boucher Hyundai and the staff their. I cannot speak highly enough of the staff, inventory and level of cu salesman" is gone after my experience with Boucher Hyundai and the staff their. I cannot speak highly enough of the staff, inventory and level of customer service I received. From the time I walked through the door, I was treated with the highest level of respect and friendliness. I was initially greeted by the Sales Manager, Bill Ederer, who listened to what I was looking for in a pre-owned car. Bill put me in the hands of his associate, Mike Rapport, who asked some more questions about what exactly I needed and wanted in a car and showed me two options. Mike and I took both cars for a test drive and Mike was extremely knowledgeable about the pros and cons of each car. I was extremely impressed with Mike's frank honesty; he gave me the information I requested and never pushed me in one direction or another. When I asked him point blank which car he would choose for his family, he recommended the less expensive car and gave me several reasons why he would choose that one. Back at the dealership, Mike and I were again greeted by Bill, who wanted to check with me to make sure that Mike was answering all of my questions. I considered my options and went with the car Mike recommended. Mike introduced me to Shad Shimmons, who handled the financing of my car. Shad was equal to Bill and Mike's professionalism and friendliness. We spoke frankly about price and there was no haggling. I truly believe that I could not have gotten a better deal anywhere. There were no tricks pulled, no "I need to check with my manager before I can give you this good of a deal," it was a simple, honest conversation. We discussed warranties and options; Shad presented all of the choices I had, what they would cost and what benefit I would receive. I always get edgy when talking money with people, but Shad laid everything out for me and let me make my choice. I was so impressed with my treatment and the inventory at Boucher that my family will continue to get our vehicles from them. My apprehension for buying a used car is completely gone and I have already received two emails from Mike asking how I'm enjoying my car. I will recommend Boucher to anyone looking to buy a used car, as I know that they will be treated as well as I was. More

Ryan Fitzsimmons warmly greeted us at the door. We had sent an internet note about stopping to look at the Santa Fe. My wife immediately said that the Santa Fe was too big, we then switched to talking ab sent an internet note about stopping to look at the Santa Fe. My wife immediately said that the Santa Fe was too big, we then switched to talking about the Tucson. Ryan was very knowledgeable about the vehicle and Hundai and the Boucher Dealership. We told Ryan what options we were looking for and he found us a car with an acceptable price, trade in value was acceptable the first time. We were impressed with the straight forward, no game playing and in a very short time frame we purchase our new Tucson. We absolutely love it. Our experience at Boucher to this point and with Ryan have been excellent. More

We recently purchased a 2013 Elantra at Boucher and had THE best car buying experience ever! Chris Baker, our sales representative, was knowledgeable, welll tuned to our needs as buyers, and experienced in THE best car buying experience ever! Chris Baker, our sales representative, was knowledgeable, welll tuned to our needs as buyers, and experienced in taking us through the purchasing process. We arrived with our old car and in a few short hours drove home in our new Elantra. We have and will continue to highly recommend Chris and the team at Boucher to anyone interested in purchasing a vehicle. More

My wife and I recently purchase a 2013 hyundai tucson. Our sales representative Fawn Delaney was a pleasure to work with. She was very helpful and patient with us to make sure the vehicle we purchased was Our sales representative Fawn Delaney was a pleasure to work with. She was very helpful and patient with us to make sure the vehicle we purchased was what we wanted. The whole purchase process was very enjoyable at Boucher Hyundai. More

I just bought a new car, Santa Fe 2013. Everyone was very kind and helped me to get a right price. Especially, the salesman, Mark, answered precisely and honestly from my all questions and, he also treated m kind and helped me to get a right price. Especially, the salesman, Mark, answered precisely and honestly from my all questions and, he also treated me as just like his old friend. More

Ended up purchasing a 2010 Elantra from Pam. Once we made the decision to buy, that's when the problems started. We agreed to buy at 7pm, Chris (self described 'paper pusher') came out and kept trying to con the decision to buy, that's when the problems started. We agreed to buy at 7pm, Chris (self described 'paper pusher') came out and kept trying to convince us to finance with them, though we had been pre-approved from our bank at an acceptable rate to us. He then disappeared into his office for over an hour until I got up and went looking for him, at which point he invited us into the office to do paperwork. We told Pam during the hour wait, that we would be out in Waukesha for appointments that morning, and we would be to the dealership at 11am sharp as I had to be to work by noon. We pulled into the lot the next morning after signing the paperwork at 11am to find the car didn't even have the plates put on yet. Once that was finally completed, Pam finally comes in while working with another customer, and gives us one set of keys and tells us we should come back on Monday to retrieve the other set of keys as they had been inter-officed from a dealership a block down. We live 30 miles away and we said we wanted both sets before we left, it took over 1.5 hours for them to find the keys and get them into our hands, all while leaving us to stand in the showroom getting more aggravated. I then get into the car to find that, unlike any other dealership I've bought from, they did not fill the tank of gas for us. Overall for the disrespect we received from Chris on Friday night when we kept refusing their financing, to the lackadaisical attitude about finding our keys the next day, I would not recommend purchasing, unless it was from Mark (who we didn't realize worked there til after the fact). More

Bought an Elantra from Boucher and it was THE most pleasant experience I have ever had with a dealership. Pam was very personable and responded to questions and requests promptly. Dale was very matt pleasant experience I have ever had with a dealership. Pam was very personable and responded to questions and requests promptly. Dale was very matter of fact and to the point. No games and very easy to work with. I love my new Elantra, and originally was going to buy from another dealer, until I read the online reviews. Boucher has outstanding reviews and very satisfied customers, and that made my final decision. Would I recommend Boucher Hyundai? ABSOLUTELY!! Not only Boucher, but work with Pam and Dale! Big Kuddos to them and when I have a friend or relative looking, or when I am ready for another car, I will go to Boucher and Pam. They have aquired a new lifetime customer! Thanks Pam and Dale you are awsome! More