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Boucher Hyundai of Waukesha

Waukesha, WI

4.2
4,188 Reviews

1583 East Moreland Boulevard

Waukesha, WI

53186

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Showing 4,188 reviews

July 03, 2020

I’m sorry to say that a couple of days after I bought my truck I looked at the paperwork again and the numbers do not add up. I feel like a big sucker and that I was taken advantage of. I know they were jus More

by lugy97
Recommend Dealer
No
Employees Worked With
Nick (don’t know last name), Dade Moehlenpah
Jul 09, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to write this review about your recent experience with us. We are very sorry you feel this way and we would like to take the opportunity to discuss the numbers further with you. Please reach out to our General Manager, Jim Tessmer, at 262-522-1000. We hope to hear from you soon so we can resolve this issue to your satisfaction as soon as possible.

Jul 10, 2020 -

lugy97 responded

Jim The only thing to discuss is why I haven't received my licence plates yet! It makes me wonder what's wrong with the vehicle? What's wrong with the tittle as to why I haven't gotten my plates yet? There is nothing to discuss about the numbers, I signed the paperwork. I feel like you slipped in a $4000.00 service contract that i would have NOT agreed to if i would have known it was going to be that much when they offered it to me. I also should have looked over the truck better but you can't tell me that the salesman did not know that the front of the box is all caved in and creased and very, very close to rubbing on the cab. I never rolled up the tonneau cover all the way to see it until the next day. I just think they could have been a little more forthcoming about it. I have to wonder what else is wrong with the truck if they were trying to hide this. Another thing it would be nice to get an owner's manual that's in English, not french. I know the truck came from Canada but come on. Please check on the status of my licence plates. if you would like to discuss this more i am willing to. Chad

July 03, 2020

Great selection of cars. This is the second car we purchased from a Boucher dealership. Bob Sobieski and Chris Baker were so nice to work with. Both get a rating of 5 stars. They are not listed bel More

by RWNIMMER
Recommend Dealer
Yes
Employees Worked With
Bob Sobieski. Chris Baker
Aug 27, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for the wonderful 5-star rating!

July 02, 2020

Henry was patient and helpful finding us a vehicle that fit our needs. After signing all the papers and finalizing the purchase it was discovered that there was only one key for the vehicle. Henry sa More

by HAYRAY125
Recommend Dealer
Yes
Employees Worked With
Henry Kruchko
Jul 09, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention. Please reach out to our General Manager, Jim Tessmer, at 262-522-1000 so we can resolve the second key situation.

July 02, 2020

Great service from an amazing staff. Always striving to give a great experience for their customers. I always recommend Boucher Hyundai to my fellow Hyundai owners ! More

by Rush guy
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer, Luke Whiting, John Diez, Dan Doble, Randy Malitz, Mike Radmer, Jean Sommers, Dave Wieting, Collin Mansell, Ryan Fitzsimmons
Aug 27, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for the review and recommendation!

July 02, 2020

Timely and courteous Prompt and professional. I wait for my car. it would be nice to wait outdoors when nice outside. Especially with the Coronavirus. No staff were we More

by CHRISTINENADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Diez, Randy Malitz
Aug 27, 2020 -

Boucher Hyundai of Waukesha responded

Christine, thank you for your feedback and review. Please reach out to our General Manager, Jim Tessmer, at 262-522-1000 to discuss this situation further. Again, thank you for bringing this to our attention.

July 02, 2020

Can’t thank the service team enough. From the second I pulled in until I left. They were very courteous professional attention to detail was outstanding More

by Ronald Homa
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Aug 27, 2020 -

Boucher Hyundai of Waukesha responded

Ronald, thank you for sharing your kind words about our Service Department!

July 01, 2020

Brad Volkmann was wonderful to work with. He made my experience very pleasing and comfortable. I normally don’t leave reviews but I must say their whole team (sales, management, financing) did a fantast More

by Mr.B
Recommend Dealer
Yes
Employees Worked With
Brad Volkmann
Jul 15, 2020 -

Boucher Hyundai of Waukesha responded

Thanks for the review, Mr. B!

July 01, 2020

Great service as always. Car was ready when promised and all work completed to my satisfaction. Very easy and timely drop off and pick up. More

by BUNGLER83
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Aug 27, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for the review!

July 01, 2020

I had an appointment for a recall on my Tucson ! Always happy to bring my Tucson to Boucher in Waukesha ! This time I had a recall ! they did a through inspection, and found a running light out and More

by RUDYDOT67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott G Langhoff, Randy Malitz
Aug 27, 2020 -

Boucher Hyundai of Waukesha responded

Thank you for sharing your kind review, Rudy! We are glad you enjoy your visits to Boucher!

June 30, 2020

Not happy with the service car was never cleaned nor was it. Ready when we came back two days later to pick it up,had to wait almost hr before being taken care of and had an appt at 10 More

by BONNIELABUCKI
Recommend Dealer
No
Employees Worked With
Rafael Dianov, Henry Kruchko, John Diez, Ryan Fitzsimmons
Jul 09, 2020 -

Boucher Hyundai of Waukesha responded

Bonnie, it's very disappointing to hear you were not satisfied with the service done on your vehicle. We would like the opportunity to discuss this with you further and make things right. Please reach out to our Service Manager, John Diez, at 262-522-1000. We hope to hear from you soon.

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