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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
535 Reviews
Call Service Center (608) 607-3778

535 Reviews of Boucher Hyundai of Janesville - Service Center

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May 30, 2025

Helpful fixed correctly in a timely manner and covered the repair under warranty thank you More

by TONIHULICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Cartwright Service Manager 608-750-1200

May 30, 2025

I’m on time : out on time. Staff were all very courteous and professional, answered all my questions. More

by Ellen McDermott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexi Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Boucher Hyundai of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Janesville! Ross Cartwright Service Manager 608-750-1200

May 11, 2025

Work is always done on time. Is reasonably priced and they don’t charge me for things that I don’t need done. More

by SAPP1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
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May 12, 2025 -

Boucher Hyundai of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Cartwright Service Manager 608-750-1200

May 06, 2025

It took almost 2 months to get the car fixed. I know this wasn't the fault of the service department, my only complaint is that communication was not the best. I only got updates when I called to More

by PGUSTIN56
Recommend Dealer
Yes
Employees Worked With
Hunter
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May 06, 2025 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Ross Cartwright Service Manager 608-750-1200

May 03, 2025

Good n friendly no problems nice n easy They were nice to answer all my questions I go back again More

by gutz3591
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow, Jeremy Snow
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May 03, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ross Cartwright Service Manager 608-750-1200

May 02, 2025

I was there for oil change and recalls/update Bluelink. They did not fix the problem with bluelink. I still have problems More

by MARYMELODYOFLOVE
Recommend Dealer
No
Employees Worked With
Service department
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May 06, 2025 -

Boucher Hyundai of Janesville responded

Mary, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Ross Cartwright Service Manager 608-750-1200

May 01, 2025

Three recalls and only performed two because a fuse was out of stock. Now I have to make another appointment when the fuse shows up. More

by catzcoach11
Recommend Dealer
No
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May 05, 2025 -

Boucher Hyundai of Janesville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ross Cartwright Service Manager 608-750-1200

April 28, 2025

Very responsive to my call and request to meet 2 hours away from dealership to view to buy!!! More

by Jsaccoman8
Recommend Dealer
Yes
Employees Worked With
Ross Cartwright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Cartwright
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Apr 28, 2025 -

Boucher Hyundai of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, we look forward to having you as a valued customer for many years to come! Ross Cartwright Service Manager 608-750-1200

April 25, 2025

I enjoyed the visits I made to this dealership. My salesman Zach was a pleasure to work with and held himself in a professional manner. All the inner departments (sales, finance, vehicle prep/ser More

by TODD
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Sederstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Botten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Todd, and we look forward to working with you again. Ross Cartwright Service Manager 608-750-1200

April 24, 2025

Very good experience with sales. A little less with finance as they did not originally show us all warranty deductible information until we inquired. More

by Orchids414
Recommend Dealer
Yes
Employees Worked With
Tim
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Apr 24, 2025 -

Boucher Hyundai of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

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