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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
538 Reviews
Call Service Center (608) 607-3778

538 Reviews of Boucher Hyundai of Janesville - Service Center

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June 19, 2025

We waited about a month for our engine to be fixed. They rushed putting in the engine to where it started having issues starting. The batter wasn't even connected completely!! Which from the sounds of More

by greenlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ross Cartwright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Hanthorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Kapp
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ross Cartwright Service Manager 608-750-1200

June 17, 2025

Excellent availability for appointments, customer service is excellent, & communication is excellent. I appreciate the videos of the service which allows for other decisions that might need to be made. More

by MD-VP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

June 11, 2025

They are friendly. They keep you up dated on what they are doing with the car More

by heatherbelk58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Kapp
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Boucher Hyundai of Janesville responded

Hello Heather: We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Ross Cartwright Service Manager 608-750-1200

May 30, 2025

Helpful fixed correctly in a timely manner and covered the repair under warranty thank you More

by TONIHULICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Cartwright Service Manager 608-750-1200

May 30, 2025

I’m on time : out on time. Staff were all very courteous and professional, answered all my questions. More

by Ellen McDermott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexi Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Boucher Hyundai of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Janesville! Ross Cartwright Service Manager 608-750-1200

May 11, 2025

Work is always done on time. Is reasonably priced and they don’t charge me for things that I don’t need done. More

by SAPP1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
Report | Print
May 12, 2025 -

Boucher Hyundai of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Cartwright Service Manager 608-750-1200

May 06, 2025

It took almost 2 months to get the car fixed. I know this wasn't the fault of the service department, my only complaint is that communication was not the best. I only got updates when I called to More

by PGUSTIN56
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
May 06, 2025 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Ross Cartwright Service Manager 608-750-1200

May 03, 2025

Good n friendly no problems nice n easy They were nice to answer all my questions I go back again More

by gutz3591
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow, Jeremy Snow
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May 03, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ross Cartwright Service Manager 608-750-1200

May 02, 2025

I was there for oil change and recalls/update Bluelink. They did not fix the problem with bluelink. I still have problems More

by MARYMELODYOFLOVE
Recommend Dealer
No
Employees Worked With
Service department
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May 06, 2025 -

Boucher Hyundai of Janesville responded

Mary, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Ross Cartwright Service Manager 608-750-1200

May 01, 2025

Three recalls and only performed two because a fuse was out of stock. Now I have to make another appointment when the fuse shows up. More

by catzcoach11
Recommend Dealer
No
Report | Print
May 05, 2025 -

Boucher Hyundai of Janesville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ross Cartwright Service Manager 608-750-1200

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