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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
521 Reviews

521 Reviews of Boucher Hyundai of Janesville - Service Center

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March 30, 2025

These people are amazing which is why we came here & not in town not only to buy our 1st Hyundai, but to get it serviced & repaired after getting rear-ended. Excellent people to work with! More

by DSPROSISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ross Cartwright Service Manager 608-750-1200

March 15, 2025

They looked at my vehicle and luckily nothing was really wrong. It made me feel better about the trip we are preparing to take next week. There was a loose panel I have been complaining about to another dea More

by cchesshir89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ross Cartwright Service Manager 608-750-1200

March 14, 2025

My service was so Fast, efficient… love the videos i received about my cars health More

by SHANNONREIDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hanthorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thank you, Shannon, for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

March 13, 2025

They were friendly to deal with in negotiations and once I took the car home after purchase they continued to provide great support as I discovered some minor fixable issues that they took care of More

by SHIRTSKING4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oneida Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Botten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thanks for sharing about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

February 12, 2025

They were very timely and professional. Earl was great. Everyone was friendly and the waiting area was clean and welcoming. More

by 1gb.packerfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
Feb 12, 2025 -

Boucher Hyundai of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Cartwright Service Manager 608-750-1200

February 09, 2025

Very clean and comfortable waiting area. I was kept informed of work being done on my vehicle. Very nice people in all departments. More

by SCARFQUEEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hanthorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

Boucher Hyundai of Janesville responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

February 09, 2025

The dealer has had my car for weeks and cannot fix it. In addition, there has been no communication unless I call for a status. Terrible customer service. More

by tantsits
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Feb 12, 2025 -

Boucher Hyundai of Janesville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ross Cartwright Service Manager 608-750-1200

January 31, 2025

I'm very disappointed the estimate provided for the service was not honored. The estimate was 553.26 and my son was charged 869.17. We own 3 Hyundais and live in Evansville. It's only and a few extra m More

by TAMITISHLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco Perez
Feb 03, 2025 -

Boucher Hyundai of Janesville responded

Thank you for providing this feedback, and we apologize for not providing your son with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ross Cartwright Service Manager 608-750-1200

January 30, 2025

Services were great, in and out fast! The service man was very polite. He knew what he was doing. More

by GMCNITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Jan 31, 2025 -

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Cartwright Service Manager 608-750-1200

January 28, 2025

Prompt and professional service and was given a loaner vehicle to use instead of waiting a few hours for the repair! More

by Jameslarson19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/Check-in Dept
Jan 28, 2025 -

Boucher Hyundai of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, James, we look forward to having you as a valued customer for many years to come! Ross Cartwright Service Manager 608-750-1200

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