Boucher Cadillac of Waukesha - Service Center

Very helpful with any problem or concern I actually enjoyed, dealing with Gary Hug. He dealt with concerns in a friendly and informative manner. I have had dealings with him and others at I actually enjoyed, dealing with Gary Hug. He dealt with concerns in a friendly and informative manner. I have had dealings with him and others at Boucher,, and it's always the same friendly, professional and very helpful. I enjoy my Cadillac and they keep that way! I also, talked to my salesman , Joe Hacker. Same thing, friendly, helpful and professional. He takes time with me and answers my questions. More

Professional and Friendly Dealership I have a long customer of this dealership and the service I receive is always good to above others I have went too. The attention to understanding the I have a long customer of this dealership and the service I receive is always good to above others I have went too. The attention to understanding the problem or the routine service work is always addressed in a timely and professional manner. There is always a follow-up update so know what the cost etc. and cost from the dealership. One of the best is Mr. Gary Hug. More

Gary seemed annoyed that he had to help me. I got the impression I interrupted something more important that he was doing. He was very flip when I questioned why it would take 2 hrs for an oil c I got the impression I interrupted something more important that he was doing. He was very flip when I questioned why it would take 2 hrs for an oil change. I’ll probably do Jiffy Lube next time. Those boys are always smiling and cheerful. More

Routine Maintenance/Part replacement I am extremely satisfied with the service and attention I receive from Gary Hug. He is conscientious, alert and courteous.He pays attention to detail. I am extremely satisfied with the service and attention I receive from Gary Hug. He is conscientious, alert and courteous.He pays attention to detail. More

Gary took excellent care of me and my car. I love using your service department! My car is running smoothly and all of my concerns were addressed. your service department! My car is running smoothly and all of my concerns were addressed. More

great I had a great experience with my vehicle they were very professional and did what they said they were going to do no problem at all. would take my veh I had a great experience with my vehicle they were very professional and did what they said they were going to do no problem at all. would take my vehicle there again. More

Quick and Professional I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to w I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to wait until my car is finished. More

Great Service Timely response and great follow-up by Gary in Service - I just bought a used Chevy Equinox, had an issue, and they took care of it for me - THANKS Timely response and great follow-up by Gary in Service - I just bought a used Chevy Equinox, had an issue, and they took care of it for me - THANKS More

Boucher sells product with long-term, excellent customer service that makes you want to be an active loyal customer. Their e-tools make it easy & convenient. 5-star all around! service that makes you want to be an active loyal customer. Their e-tools make it easy & convenient. 5-star all around! More

I came in for my regular maintenance oil change and tire rotation and was told that it would be free. Imagine my surprise when I was told (after the work was finished) that because of the mileage on my vehi rotation and was told that it would be free. Imagine my surprise when I was told (after the work was finished) that because of the mileage on my vehicle, I would in fact have to pay for my services. I was told that I was “getting a great deal”, and only having to pay about half... (not a deal when I was expecting “free”!). I have had my brand new Cadillac since May 2018. I am told I need new tires ON A VEHICLE THAT IS LESS THAN TWO YEARS OLD!!! Never had to put new tires on any of my previous Ford vehicles within the first two years...EVER! Cadillac is sure NOT the “brand” I expected when purchasing this vehicle. I’m sure this will be the last Cadillac I ever buy. Disappointed customer here. More